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![Criteria
Most likely to delight our user
RED
Easiest to implement/build
BLUE
[You can use different criteria in your own sprint!]
Most game-changing/breakthrough
YELLOW](https://image.slidesharecdn.com/mw2017designsprintworkshopforsharing-170423162807/75/Design-Sprints-for-Awesome-Teams-Workshop-at-Museums-the-Web-2017-54-2048.jpg)
Uploaded byDana Mitroff Silvers
Design Sprints for Awesome Teams: Workshop at Museums & the Web 2017
The document outlines design sprints as a structured process for creative problem-solving and innovation, emphasizing the integration of design thinking and agile methodologies. It provides a detailed schedule and activities for conducting design sprints, including understanding user needs, defining problems, brainstorming solutions, and prototyping. The resource also highlights best practices for interviews and testing prototypes, aimed at enhancing user experiences, particularly in the context of redesigning the Cleveland visitor experience.
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Design Sprints for Awesome Teams: Workshop at Museums & the Web 2017
- 1. Design Sprints forAwesome Teams Running Design Sprints for Rapid Digital Product Development Image by citizenoftheworld on flickr / CC 2.0 Museums and the Web 2017 Los Angeles, CA | April 19, 2017 Dana Mitroff Silvers and Ahree Lee Designing Insights designing insights
- 2. @ahreelee@dmitroff Dana Ahree #DesignSprint #DesignThinking#MW17 Introductions
- 3. What are wetalking about today? DESIGN THINKING AGILEDESIGN SPRINTS
- 4. A codified, repeatableprocess for problem- solving, creativity, and innovation. What is design thinking?
- 5. What is agile? Asoftware development framework that focuses on incremental units of work, iterative releases, and adaptive planning. Image by Dave Gray on flickr / CC BY-ND 2.0
- 6. What are designsprints? A multi-step team process for answering critical questions through researching, prototyping, and testing ideas with customers.
- 7.
- 8. Sample sprint schedule MondayTuesday Wednesday Thursday Friday UNDER- STAND DEFINE DIVERGE BUILD TEST CONVERGE
- 9. Image by theStanford d.school
- 10.
- 11. Image from flickrby Carlos Javier / CC BY 2.0 your mission today: Redesign the Cleveland visitor experience.
- 13.
- 14.
- 15.
- 16. What people say,what people do, and what they say they do are entirely different things. -Margaret Mead
- 17.
- 18.
- 19. Interview best practices Encouragestories Use open-ended questions Always ask “Why?” Allow space for silence Take notes!
- 20. Roles Volunteer interviewee (shouldnot be someone who lives in Cleveland) Primary interviewer Note-taker / Observer(s)
- 21. Decide on yourroles Interviewee moves to another team
- 22. Conversation guide 3rounds Have you been here before? (If yes) Tell me about the best part of that experience. (If no, move on to next question) What are you looking forward to experiencing in Cleveland? Why? Tell me a story about a visit to another city that stands out in your memory. What was the best part of that experience? Why? What was the worst part of that experience? Why? 4 minutes x 3 interviews
- 24. Define Synthesize our information Beginto reframe the problems and opportunities Identify user needs + insights Image by Alan Cleaver on Unsplash
- 25. If I had20 days to solve a problem, I would take 19 to define it. -Albert Einstein
- 26. Human emotional andphysical necessities. Verbs, not nouns Opportunities, not solutions Needs are…
- 27. Something you cansee from the outside that your user cannot see. An “aha,” a contradiction, a surprise Insights are…
- 28. What does thisgirl need?
- 29. Needs + insightsmapping Insights: What + why behind the needs Needs: Verbs, not nouns
- 30. Examples Insights: What + whybehind the needs To reach To get attention To gainknowledge She wants to feelsmarter than herbrother—he’s beengetting all theattention these days! To feel like an adult Needs: Verbs, not nouns
- 31. Select 1 ofyour 3 interviewees Which interview stands out the most? Which was the richest or most surprising?
- 32. Your turn! Needs: Verbs, notnouns 10 min as a team Insights: What + why behind the needs At least 2 At least 5
- 34. Image by theStanford d.school
- 36. Why do weuse “How might we”? Allow us to defer judgment during brainstorming Focus brainstorming in actionable directions
- 37. Best practices Use actionableverbs help, make, foster, encourage, promote, support, identify, celebrate Don’t “bake in” the solution Can you think of at least 50 ways to solve it?
- 38. Actionable verbs achieve align amplify assemble build change connect construct create customize develop disrupt educate empower encourage energize engage explore generate help ignite imagine increase inspire instill invent leverage maximize motivate organize produce rally reduce reflect reframe replicate repurpose serve solve support transform unleash Based onthe work of Mary Cantwell at www.DEEPdesignthinking.com.
- 39. Examples How might wehelp her feel like an adult? HMW support her independence? HMW build on her thirst for knowledge? HMW ignite a life-long love for reading? HMW channel her annoyance with her brother into something positive?
- 40. Write at least5 HMW statements 4 min on your own Use actionable verbs Don’t bake in the solution Write ONE HMWper Post-it Make them legible!
- 41. Post your HMWson wall for team to see 1 min on your own
- 42. The best wayto have a good idea is to have lots ofideas. -Linus Pauling
- 44. Warm-up: Remember our tripto …? 44
- 45. Brainstorm rules Build onideas / “yes, and” Go for quantity Go for wild ideas Defer judgment Be visual + capture all ideas
- 46. Idea generation withCrazy 8s 5 min on your own
- 47. Who had themost? Prizes!!!
- 48. Pick one ideaand storyboard it out 6 min on your own
- 49. Post + share Postall storyboards on the wall Elect a timekeeper in your team Each individual gets 1 minute to share his/her solution with team mates 1 min per person
- 51. Image by theStanford d.school
- 52. Sticker voting Identify 1idea that the team would want to move forward for prototyping 52
- 53. How it works Stickersare like money—spend it where and how you want! Voting is a silent, solo activity
- 54. Criteria Most likely todelight our user RED Easiest to implement/build BLUE [You can use different criteria in your own sprint!] Most game-changing/breakthrough YELLOW
- 55. Silent voting onyour own 3 min on your own Most likely to delight our user RED Easiest to implement/build BLUE Most game-changing/breakthrough YELLOW
- 56. Come to consensus 4min as a team Most likely to delight our user RED Easiest to implement/build BLUE Most game-changing/breakthrough YELLOW
- 58. Image by theStanford d.school
- 59.
- 60.
- 61. Mobile app Image courtesyEllen Deutscher
- 62.
- 63.
- 64.
- 65.
- 66.
- 68. Hand over your prototype Don’t”sell” your idea Ask “Why?” Testing best practices
- 69. How many users? Source:Nielsen, Jakob, and Landauer, Thomas K.: "A mathematical model of the finding of usability problems, "Proceedings of ACM INTERCHI'93 Conference (Amsterdam,The Netherlands, 24-29 April 1993), pp. 206-213.
- 70. 70 Name your prototype. Somethingshort and memorable. Example: Uber for tourists Your names. PROTOTYPE PLANNING WORKSHEET Describe it in one sentence. Example: On-demand, personalized, private tours of Cleveland with local residents Test your assumptions. Attach your winning storyboard here. Tape it down. Assumption Test with… Validated if… Example: Tourists will want to spend a few hours with a stranger in his/her car Fake sign-up form Number of sign-ups Example: Locals know enough to provide good tours Follow-up interviews with passengers who take the mock tour Users respond positively to the tour Design Sprints for Awesome Teams, Dana Mitroff Silvers and Ahree Lee, Museums and the Web 2017 www.designinginsights.com Prototype planning worksheet
- 71. 71 Name your prototype. Somethingshort and memorable. Example: Uber for tourists Your names. PROTOTYPE PLANNING WORKSHEET Describe it in one sentence. Example: On-demand, personalized, private tours of Cleveland with local residents Attach your winning storyboard here. Tape it down. Prototype planning worksheet
- 72. Test your assumptions. AssumptionTest with… Validated if… Example: Tourists will want to spend a few hours with a stranger in his/her car Fake sign-up form Number of sign-ups Example: Locals know enough to provide good tours Follow-up interviews with passengers who take the mock tour Users respond positively to the tour Design Sprints for Awesome Teams, Dana Mitroff Silvers and Ahree Lee, Museums and the Web 2017 www.designinginsights.com Test your assumptions
- 73. 73 Name your prototype. Somethingshort and memorable. Example: Uber for tourists Your names. PROTOTYPE PLANNING WORKSHEET Describe it in one sentence. Example: On-demand, personalized, private tours of Cleveland with local residents Test your assumptions. Attach your winning storyboard here. Tape it down. Assumption Test with… Validated if… Example: Tourists will want to spend a few hours with a stranger in his/her car Fake sign-up form Number of sign-ups Example: Locals know enough to provide good tours Follow-up interviews with passengers who take the mock tour Users respond positively to the tour Design Sprints for Awesome Teams, Dana Mitroff Silvers and Ahree Lee, Museums and the Web 2017 www.designinginsights.com 10 min as a team Prototype planning worksheet
- 74. Name your prototype. Somethingshort and memorable. Example: Uber for tourists Your names. PROTOTYPE PLANNING WORKSHEET Describe it in one sentence. Example: On-demand, personalized, private tours of Cleveland with local residents Test your assumptions. Attach your winning storyboard here. Tape it down. Assumption Test with… Validated if… Example: Tourists will want to spend a few hours with a stranger in his/her car Fake sign-up form Number of sign-ups Example: Locals know enough to provide good tours Follow-up interviews with passengers who take the mock tour Users respond positively to the tour Design Sprints for Awesome Teams, Dana Mitroff Silvers and Ahree Lee, Museums and the Web 2017 www.designinginsights.com 2 minutes per team 74 Share-outs
- 75.
- 76. Case study: TheBritish Museum
- 77. “How might weimprove wayfinding in the British Museum?”
- 78.
- 80.
- 81. Tips for runningyour own sprints
- 82. Find a flexiblespace Plenty of wall space Food, music, and mess OK!
- 83.
- 84. Ideal group sizeis between 6-16
- 85. Appoint two sprintmasters
- 86. Make your sprintwork visible
- 87. Set your schedule MondayTuesday Wednesday Thursday Friday Understand Define Diverge Build Test Converge Day 1 Day 2 Understand Converge Define Build Diverge Test Or whatever schedule works for you!
- 88.
- 89. Establish device rules Imageby Devon Christopher Adams on Flickr /https://www.flickr.com/photos/nooccar/10393631416/
- 90. Image by DevonChristopher Adams on Flickr /https://www.flickr.com/photos/nooccar/10393631416/ Make it fun!
- 91.
- 92.
- 93.
- 94. Resources Thoughtbot Playbook http://playbook.thoughtbot.com Google DesignSprint Methods Playbook https://developers.google.com/design-sprint/product/
- 95.
- 96. UNPAK Retrospective I Like ILearned I Wonder
- 97.