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From Post-its to Processes:
Using Prototypes to Find Solutions


Dana Mitro" Silvers, USA 
Ben Hamley, Australia
Yen Trinh, Australia
Emily Lytle-Painter, USA
Jack Ludden, USA
Ahree Lee, USA

April 4, 2014 | Museums and the Web

 
 
 
 
 
 
 #mw2014proto
Dana
@museumofemily

J. Paul Getty 
Museum
Ahree
Emily
@dmitro"

 
 

Design Thinking
For Museums
@ahreelee

J. Paul Getty 
Trust
#mw2014proto	
  
Jack Ludden, J. Paul Getty Trust

Ben Hamley, Queensland Museum,
Australia

Yen Trinh, Queensland Museum,
Australia

Shout out to co-authors!
#mw2014proto	
  
Prototyping + design thinking

Hands-on prototyping challenge

Real-world examples

Taking it home


Today’s session
#mw2014proto	
  
 What is prototyping?
#mw2014proto	
  
The practice of building low-
fidelity representations of
products, services, or
experiences in order to learn
and test before proceeding.

#mw2014proto	
  
Learning

Testing

Empathizing

Exploring

Inspiring

Planning

Validating
	
  A tool for…
Image	
  ©	
  P.M.	
  Carlson	
  
Image	
  by	
  the	
  Stanford	
  d.school	
   #mw2014proto	
  
Fail early and fail often
Physical things

Digital experiences

In-person interactions

Organizational systems + structures



You can prototype…
#mw2014proto	
  
Design thinking
Design thinking framework
Image	
  by	
  the	
  Stanford	
  d.school	
   #mw2014proto	
  
#mw2014proto	
  
Let’s try it!
#mw2014proto	
  
Let’s try it!
#mw2014proto	
  
Warning: 
this is going to involve
face-to-face, real-life
interaction (you’ll need to
put away your device)
Find a partner. 

Get out paper + pen.
Your Challenge…

#mw2014proto	
  
How might we redesign the
MW conference badge
to better facilitate
connecting?
#mw2014proto	
  
Image from flickr by Matt Biddulph
Start with a conversation
Image	
  courtesy	
  Susan	
  Spero	
  
1.  What do you like most & least
about your badge?
Why?
2.  What do you like most & least
about connecting with colleagues?
Why? 

Interview starter questions
2 minutes x 2
Use your new knowledge about your
partner to sketch out ideas for a
badge
just for him/her.

Plan + sketch
2 minutes on your own
Build your prototype
Build your prototype
4 minutes on your own
Remember:
It’s not supposed to be perfect.
You’re designing for your user.
1.  Describe what excites you most
about this prototype? Why?

2.  If you could change one thing
about it, what would it be?

Test: ask your partner…
2 minutes x 2
Photo	
  by	
  Andrew	
  Delaney/	
  
Mindset and methodology
Congratulations!
#mw2014proto	
  
To show work that wasn’t finished?

To look at work that was low-fidelity?

Did you get an “Aha!” moment?
When?
How did it feel…
#mw2014proto	
  
Real-world examples
#mw2014proto	
  
 Digital experiences
#mw2014proto	
  
Low-fidelity, seriously?

People are more open to giving
feedback

You can gloss over picky details

You can think big
 In-person interactions
#mw2014proto	
  #mw2014proto	
  
#mw2014proto	
  
 Structures
#mw2014proto	
  
Just do it!
#mw2014proto	
  

It’s easy
It’s fun
Start small
Start with people who are excited
Change bubbles up
See your worksheet
Find space
#mw2014proto	
  
Taking it home
Write down some ideas: 1 min
Share with your partner: 1 min

#mw2014proto	
  
Resources
Emily Lytle-Painter
@museumofemily
elytlepainter@getty.edu

Dana Mitro" Silvers
@dmitro"
dana@DesigningInsights.com
Ahree Lee
@ahreelee
alee@getty.edu
Museums and the Web Published Paper
www.tinyurl.com/mw2014prototype
Design Thinking for Museums
http://designthinkingformuseums.net/tools/
Queensland Museum Blog
http://www.blog.qm.qld.gov.au/
Stanford d.school
dschool.stanford.edu
#mw2014proto	
  

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