This document outlines decision making and problem solving processes. It defines decision making as choosing between alternatives with uncertain outcomes, and identifies three types of management decisions: strategic, administrative, and operational. The decision making process involves determining goals, identifying problems/opportunities, exploring alternatives, evaluating options, choosing an alternative, implementing it, and evaluating results. Barriers to effective decision making include inadequate fact finding, time constraints, poor communication, and failure to systematically follow the decision making steps. Qualities of successful decision makers include courage, sensitivity, energy, and creativity. Problem solving is defined as thinking directed at handling a particular situation by forming and selecting responses. The problem solving cycle involves understanding the problem, devising a strategy, implementing the