Tujuan pembelajaran adalah Memberikan pelayanan prima secara profesional dengan menampilkan kesan yang menarik, berwibawa, dan kompeten melalui penampilan, sikap, dan etiket di dalam berkomunikasi

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4. What is Excellent
Customer Service?
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16. ,,, it’s an
Attitude!
Customer Service
is not a Department ,,,
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18. Practice
1. Tuliskan daftar permasalahan yang sering
dihadapi pada saat sedang berhadapan
dengan konsumen
2. Apakah yang bisa Anda garansikan dalam
membentuk kepuasan pelanggan terhadap
pelayanan Anda?
3. Buat Role Play dalam situasi kegiatan nyata
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Be a professional
customer service officer