This is step 3 to a 5 step CV builder process provided free by Leaders Cafe. For more information go to http://www.leaderscafe.co.uk or contact info@leaderscafe.co.uk

1. 1
It’s all about achievements and skills

2. 2
Remember Rule No.1

3. 3

4. 4
Step 3 is hard work!!

5. 5
To describe major role and ….
800 characters

6. 6
S.T.A.R. achievements in the role

7. 7
S.T.A.R.
Situation
Task
Action
Results

8. 8
DESCRIBE the Situation

9. 9
WHAT were your Tasks?

10. 10
WHICH Actions did you take?

11. 11
So, WHAT were the Results?

12. 12
Example of a S.T.A.R. in action

13. 13
Senior Service Manager
Managed a service delivery team of
60 people for a 3-year £10M contract.
Implemented a 90-days turnaround
strategy, and by using ITIL
disciplines, successfully turn around
a dissatisfied customer to a satisfied
customer.
Situation Task Action Results
Role

14. 14
Managed a service delivery team of
60 people for a 3-year £10M contract.
Implemented a 90-days turnaround
strategy, and by using ITIL
disciplines, successfully turn around
a dissatisfied customer to a satisfied
customer.
Size matters !!!!!

15. 15
Clarity
…. of words

16. 16
Will agency staff understand your words?

17. 17
Size matters!
(1% of 2% is a reduction of 50%!!!!)

18. 18
Image Credit:http://www.sedonadps.com/services/appointment-reminder-postcard-service/

19. 19http://www.flickr.com/photos/valeriebb/290711738/
Not all details are important

20. 20
Emphasizing
everything
IS
Emphasizing
nothing