These 25 Customer Service Training Tips and ideas are from CustomerServiceTrainingTips.com and we created this list as a resource to help people improve their customer service training. In the old days customer service training was lecture based and 8 hours of medieval torture. Today businesses need to have customer service training that is fun and engaging if they want to improve their customer service. Customer service training needs to be thought of in terms of saving training time and increasing learner retention. These customer service training tips are shared to do exactly that. Training needs to think in terms of PRE Learning and Micro Learning if companies want to increase retention. Check out this customer service training powerpoint presentation.

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25 Customer Service
Training Tips
By CustomerServiceTrainingTips.com

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Before We Begin
“The age
of the
customer”

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Customer Service Training Tip 1
Customer service
training needs to
create life changing
customer service.
Good service will get
you to the front of the
unemployment line.

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Customer Service Training Tip 2
Size Matters. Smaller training sessions
means increased participation.

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Customer Service Training Tip 3
Too long creates
cognitive overload
and that reduces
retention and learning.

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Customer Service Training Tip 4
Medieval
Torture

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Customer Service Training Tip 5
wins, but
must be
meaningful

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Customer Service Training Tip 6
No one
attends
customer
service
training.

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Customer Service Training Tip 7
100
%

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Customer Service Training Tip 8

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Customer Service Training Tip 9
Micro Learning

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Customer Service Training Tip 10
Objectives

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Customer Service Training Tip 11
Success in
8 seconds

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Customer Service Training Tip 12
Make it easy for the
participant to see
how it benefits
them.

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Customer Service Training Tip 13

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Customer Service Training Tip 14
I was right!

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Customer Service Training Tip 15
Reduce
Resistance
Increase
Retention

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Customer Service Training Tip 16
Managers & Supervisors

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Customer Service Training
Tip 17

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Customer Service Training Tip 18
Empathy Matters

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Customer Service Training Tip 19

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Customer Service Training Tip 20
Plain and simple,
create team member
advocates.

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Customer Service Training Tip 21
Demonstrate,
demonstrate,
demonstrate

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Customer Service Training Tip 22
1
4
0

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Customer Service Training Tip 23

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Customer Service Training Tip 24
Mix it up

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Customer Service Training Tip 25
R.I.P
Lecture

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Want more customer service
training tips & ideas...
Visit CustomerServiceTrainingTips.com
It’s packed with valuable ideas to reduce training time and increase retention.
Visit now. You’ll be glad you did

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Just for looking
at my 25 favorite
customer service
training tips I’d
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