Paola Lopez has over 13 years of experience managing major IT projects across Latin America and other regions for Citibank. She has successfully led projects with budgets totaling $300 million, completing them on time and on budget. As Demand Management Coordinator at Citibank, she coordinates a project approval process involving 70 projects annually and ensures the company has capacity to implement approved projects. Previously, she was a Project Manager overseeing credit card and technology implementation projects across multiple Latin American countries.

1. PAOLA LOPEZ
Aconcagua 300 UF 104-Buenos Aires-Argentina
+54(348)4483659 / paola.lopez1972@gmail.com
ACCOMPLISHMENTS
• 13 years of experience in successful leading of major projects, with multi-region impact and in
different languages and cultures
• Managed multiprojects, budget USD 300M, with no financial loose and within agreed timelines,
achieving successful implementations which were transparent to clients and accomplished with no
unscheduled downtime.
• Led teams in different regions, focusing on BIZ objectivesand tracked progress to ensure project
milestones were completed on time, budget and with desired results.
• Built strong and effective relationships between the various teams across the Regions
• Identified risk factors and defined mitigation plans to avoid impact to the projects
EXPERIENCE
Demand Management Coordinator – (2013-Present Day) – CITIBANK
IT Business Sr. Analyst for LATAM
• Coordinated LATAM Demand Management Process with Regional, Global, Business and
Technology, for the Major Releases, which include approximately 70 projects.
• Optimized the use of Resources based on Capacity Analysis of each factory, making sure that
GCT has the capacity to implement the projects requested by Business, based on their budget.
• Improved the process of information reporting, showing metrics relevant to the progress and
process. These reports are used by senior Management to monitor the Demand cycle.
• Increased to 85% of projects sized on time, compared to 40% on previous Releases.
• Drove the Fit Assessment completion on time, versus 6 week delay in previous Releases.
Regional Card Technology Project Manager (2007-2013) - CITIBANK
Project Manager for LATAM (Argentina, Uruguay, Colombia, Perú, Venezuela) & CA (Honduras,
Panamá, Guatemala, Costa Rica, El Salvador, Nicaragua)
• Implemented Credit Card LATAM multi-projects, which include approximately 15 requirements,
according to agreed timelines.
• Completed, on time, projects mandated by Associations such Mastercard & Visa, with impact on all
LATAM, Central America & Brazil. Projects Budget: USD 200M
• Deployed of projects defined as critical by Business such as Chipcard migration for Perú and CA
Region and Mastercard Principal Member project for Argentina
Business Representative ARGENTINA/URUGUAY (2005-2007)
Project Management of Argentina, Uruguay projects
• Excelled in liasing between Business and multi-regional technical teams to achieve on time, on
budget and on spec projects completions.
• Resolved numerous project issues such as resources shortages and scope gaps between
Business needs and technical teams understanding of requirements.
• Supported the articulation of project goals and scope, translating Business needs into requirement
documents
1

2. Datawarehouse Sr Project Analyst - Argentina (2004-2005)
Led integration of Local Module with Global Credit Cards Platform
• Coordinated multi-area teams to complete the integration of Local DWH with Credit Card Global
platform, assuring no impact to critical information required by Business
• Trained users in the extraction of information under the new model
Quality Service ISO 9001 Projects Sr Project Analyst (2002-2004)
Implementation of ISO 9001 Certifications
• Drove quality improvements to processes and completed ISO 9001 certification for those
processes.
• Ensured Training of Quality System resources in ISO 9001 Policies, and get them to implement in,
in their processes, the ISO tools.
• Conducted internal audits in other companies of the same group in ISO 9001 guidelines for
certifications
Provencred Synergy Project Manager Analyst (2000-2002)
Project Leader of synergy projects. Scope: companies within Citigroup.
• Implemented the synergy of main processes such as Statement Printing and Cards Embossing
according to Citibank standards
• Created cost-benefit analysis that were used as a basis of decision making for projects.
Branches Project Manager (1998-2000)
Provide lifecycle management over all phases for projects with impact on all Argentina Branches, 80,
and an approximately total of 1.000 users.
• Led deployment of infrastructure innovation projects, and ensured internal resources were fully
trained in the use of new technology.
• Directed roll out of new software and systems which allowed improvement on Braches processes.
Trainee in Cards Distribution Area (1996-1998)
Diners Branches Administration Support
• Supported Manager in the administration of 6 Diners Minibranches
EDUCATION
1992-1999 Universidad Argentina de la Empresa - Argentina
Bachelors Degree (February 1999) - Area of Study: Accountant
SKILLS Word, Excel, Powerpoint, Access, Oracle Discoverer (DWH tool)
Project Management: Planview, New Work Order, Sharepoint, MS Project, Visio,
Quality Center
Languages: Fluency in English, spoken and written. Spanish
AWARDS Real Time: Discoverer project: 2011
Galaxy of Thanks: Association Compliance 2012
2