Fábio Domingues Teixeira has over 20 years of experience in IT infrastructure, services, project and process management. He has worked for organizations such as Unilever, HP, DXC and Siemens in roles such as IT infrastructure manager, project manager, outsourcing solutions manager and account business manager. His experience includes managing IT infrastructure projects, accounts, customers, teams, and service providers at regional and global levels. He has expertise in areas such as IT infrastructure services, IT service management, IT outsourcing, and project and program management.

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Fábio Domingues Teixeira Professional Profile
IT Services and Business Manager
IT Infrastructure Manager
Project and Program Manager
Outsourcing Solutions Manager
fabiotex@outlook.com
+55 11 99883-1457
https://www.linkedin.com/in/fabiotex
Areas of Expertise:
▪ IT infrastructure services
▪ IT Services, Governance and Business
Management
▪ IT Outsourcing (transitions and
transformations in large scale)
▪ Program and Project Management
Proven know-how in:
▪ Managing accounts and customers at
regional and global levels
▪ Multidisciplinary and large-scale projects
and implementations
▪ Restructurings and transformations
▪ Leading teams, providers and Managed
services
▪ Flexibility and adaptability
▪ Ability to navigate through and deal with
different organizational landscapes and
levels
▪ Datacenter Infrastructure
▪ Cloud & Messaging infrastructure
▪ Client and Enterprise Environment
infrastructure Management
Spoken Languages:
▪ English (fluent)
▪ Spanish (fluent)
▪ Portuguese (native)
Certifications:
▪ MCSE
▪ Agile Scrum Mastery
▪ ITIL
Manager of infrastructure, services, projects and IT processes for 20 years,
working in organizations such as Unilever, HP, DXC and Siemens. Career
built as technical coordinator, micro entrepreneur, consultant and senior
manager of technology, infrastructure and services. Roles played as internal
provider (consumer goods industry) as well as external (IT service providers)
at regional and global levels.
Work Experience
Project Manager for Hypera Pharma
WA Fenix IT Solutions – Jun 2019 – Mar 2020
In charge of its main 2019's IT infrastructure project - Primary datacenter
move - Goiânia to São Paulo.
We moved hundreds of physical servers, more than 250Tb of stored data to
a new Colocation facility. One-time, in-full migration within a 107-hour time
window, including functional tests of systems and applications. We also created
a Cloud-based temporary environment, hosting the key business systems for
contingency purposes.
I managed the following key project phases: RFP preparation and publishing,
provider selection, technical, commercial and legal aspects of contract,
selected provider onboarding, implementation and move execution - supported
by Hypera's senior IT management.
Account Business Manager / Executive
DXC Technology – Apr 2017 – Oct 2018
I managed the team serving customers of the Financial Industry - about 30 mid
and large DXC´s customers of LA finance and banking sector, about $80M account
business revenue.
By managing the “Business Office”, I worked with the customer accounts, DXC’s
internal delivery towers and executives to ensure customer satisfaction, financial
performance, contract compliance and efficient business support operations.
Account Business Manager
Hewlett Packard Enterprise – Nov 2015 – Apr 2017
Americas regional ABM for Unilever Account
One of the three managers for account governance, operations and performance
of services, quality and financial levels including P&L of the delivery areas and
regional project office, 19 countries served.
I was the focal point for the Americas PMO (responsible for the regional billing
process and governance) and for all LATAM related governance matters.
Main achievements:
Project billing: Improved the account global process (monthly billing for dozens of
concurrent projects with hundreds of allocated professionals worldwide) reducing
the current process from 3 days average to only 5-6 working hours.
Regional asset reconciliation for billing – consolidated and managed the billing for
thousands of assets across the region.

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Fábio Domingues Teixeira Work Experience (cont.)
Education:
▪ Information Technology Management
Universidade Cruzeiro do Sul
2019 - Present
▪ Business Administration with an
emphasis on Systems Analysis and
Finance
Fundação Santo André
1992 – 1995
▪ Polytechnic Diploma Electrical and
Electronics Engineering
ETE Lauro Gomes
1987 – 1989
Training & Certification Workshops:
▪ Spartans (What we sell) – Yellow Belt
certification level
Hewlett Packard Enterprise – 2016
▪ Compass Training – Labor and service
procurement
Hewlett Packard (Detroit, MI) – 2012
▪ ITSM Workshop – ITSM certification
HP University (Brasil) – 2010
▪ ITIL V1 certification
Pink Elephant – 2006
▪ Program Directors Workshop
Unilever Academy, UK – 2005
▪ Odyssey Operations Workshop
Manchester, UK – 2005
▪ Diversity Workshop – Unilever
Cape Town, South Africa – 2004
International work experience:
▪ 2007 – 2013: Several workshops, work
weeks, customer and team visits, USA
(NYC metro region, Detroit, Connecticut)
and UK.
▪ 2000 – 2006: Implementations,
awareness sessions and workshops in
Argentina, Chile, Colombia, Ecuador,
Peru, Mexico and Dominican Republic
▪ 2004: Hosting Services Analyst -
Development and documentation of
processes and procedures for equipment
hosting in NA Datacenter - Unilever IT
North America – Trumbull, CT
Hobbies:
▪ Music – Semi-professional Drummer
▪ Photography Enthusiast
▪ Jogging and Bicycling
Account Business Manager
Hewlett Packard Brasil – Sep 2011 – Oct 2015
Account Business Manager Americas and EMEA
As a member of the Global Business office managers, we implemented,
performed and improved the following governance processes: relationship, service
level management, financial management and operational controls for the
managed services globally: Enterprise computing, client, web hosting, database,
middleware, SAP basis, application support.
Service Delivery Manager (for Americas region)
Hewlett Packard Brasil – Jul 2008 – Sep 2011
Service Delivery Manager for Web Hosting services, Unilever account. A global
service based in USA, comprising about 1000 production web sites and more than
150 servers, high criticality and availability.
This included the subsequent insourcing of this service segment, by running BT
contract off and moving services to HP offshore centers in Asia.
▪ Contract Management of BT (British Telecom): main underpinning contract
servicing Web hosting portfolio.
▪ Service management of correlated (not outsourced) portfolio, performed
internally.
▪ Established roles and responsibilities, defining the organizational model (10
resources), key touch points, sourcing model and vendor interactions
▪ Led all delivery segments (internal and contracted). Managed the touch points
to ensure effective communication.
▪ Financials: Responsible for the financial performance of this service line,
managing the internal service costs and vendor’s service pricing according to
contract definitions, guided by FM (Finance Manager). Cost improvements
associated with Hardware and Software assets, budgeting processes.
▪ Management of SLAs, global performance KPIs and reporting, ensuring
compliance between vendor-based metrics and HP ones.
▪ Governance & Relationship: execution of the agreed governance framework for
the Service and Contract management.
▪ Quality and Customer Satisfaction: Supporting account level risk and issue
management. Accountable for the total customer experience.
▪ Change Order Management: Handled all contract changes, supported by
Procurement and Contract Management Teams.
Service Vendor Manager
Unilever – Sep 2006 – Jun 2008
Manager of the contract with HP – main underpinning contract servicing client
services portfolio for Unilever in Latin America (19 countries) – Intel Servers
Management, Desktop and Printing Services Management, Supply Chain and
Client Lifecycle Management. A USD$67 million, 60-month contract.
▪ Established roles and responsibilities for the structure, defined key touch points
for vendor interactions in accordance with Contractual Requirements, IT
Organizational Model, and the Service Management, and sourcing Model.
▪ Established/controlled internal and vendors functional processes, managing the
execution of such processes.
▪ Operational Control, Financial Control (supported by IT Finance), Service Level
Management, Customer Satisfaction, Relationship Management, Service
improvements.

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Work Experience (cont.)
Program Manager
Unilever – Jul 2004 – Sep 2006
Program Manager for the Client Services Provisioning (a.k.a. ARGOS Project) for Latin America
▪ RFP Process – Led the team responsible to build the service requirements, scope, commercial aspects, assessment of vendor
capabilities and present final recommendation to CIO and assessment committee.
▪ Build the Business Case – Service requirements, data to support financial analysis (total cost of ownership), related impacts, cash
versus operating costs (in conjunction with IT Finance Team)
▪ Construction of master agreement, technical scope, service levels objectives, pricing and invoicing, taxation, billing.
▪ Building of the project plan, awareness sessions, team structure (core and extended), get the organizational support to execute
the program (stakeholder management).
▪ Performed the Services transition: establish transition team, execute the plans, Governance processes, procedures and structure
with HP, set up tools and methodologies, execute impact analysis and change management/communications/training for
stakeholders, reporting.
Technical Services Manager
Unilever – Mar 2001 – Jul 2004
Manager of the Windows, Messaging & Middleware department of Infrastructure Services, comprised by 15-25 members
(employees and consultants) having as main responsibilities:
▪ 24X7 availability and senior support for around 700 Windows Servers distributed in 21 countries.
▪ Overall procedures and tools to manage the services and control the operational costs (approx. € 500K/year).
▪ Create/manage the organizational structure to deliver the following activities within the Windows technologies scope: Server
management second-level support, Client environment support (senior support for desktops/laptops/PDAs, software image and
packaging, software distribution), applications and processes support (senior support for apps and systems running in Wintel
environment), Project Services – a group of experts in Windows Technologies to provide resourcing and consulting for IT projects.
Senior Consultant
Linea Serviços e Informática – Apr 1999 – Mar 2001
Responsible for the migration of the Server and Client Environment – Electrolux do Brasil.
▪ Netware to Windows NT migration, adopting full TCP/IP network, centralized administration, network security review, platform
standardization.
Technical Support Analyst
Scopus Tecnologia S.A. – Jan – Mar 1999
Acting as support analyst for Microsoft Enterprise platforms (server and client), on-site resident – Banco Bradesco S.A.
▪ Research in OS department: homologations, patching, bugs, updates on the installed base, optimization and projects
implementation/adoption of new technologies in Windows platform.
Founder member, Technical Manager
PC Store Informática Ltda. – Sep 1996 – Dez 1998
Founder and ex-owner of a company in Piracicaba (SP).
▪ Two-year operation, with a partner and tree employees – computer shop with a technical assistance lab.
▪ Creation of company Web Site, featuring products, quotes and on-line services.
▪ Commercial & Procurement – dealing with main IT resellers/distributors in Brazil.
▪ Services - corporate support, networking and equipment integrations. Minor scale corporate customer IT projects.