Marilyn Jezsik has over 20 years of experience managing complex projects across multiple industries. She has successfully led projects with budgets exceeding $2 million at First Data Corporation, managing all phases from inception to completion. She is an experienced project manager who ensures projects are delivered on time, on budget, and meet requirements. Jezsik is also skilled at developing relationships with stakeholders, communicating effectively, and collaborating cross-functionally.

1. Marilyn Jezsik
142 Southern Boulevard, Hauppauge, New York 11788 ~ (631) 806-7639 ~ e-mail: marilyn7883@optonline.net
Project & Product Management Professional
Experienced project manager, who successfully leads all phases of diverse and complex projects. Planned and managed multimillion
dollar projects that aligned business goals with technology solutions to drive process improvements, competitive advantage and
bottom-line gains. Excellent communicator, who leverages technical, business and financial acumen to effectively collaborate with all
stakeholders. Excels as liaison between business and technical areas to achieve on-time, on-budget and accurately delivered project
completions. Possess the ability to merge customer needs with business requirements, budgetary restrictions and logistical
considerations to meet project deliverables.
PROFESSIONAL EXPERIENCE
FIRST DATA CORPORATION Melville, NY 1998 – Present
Director, Statement Product & Operations (2008-Present)
Responsible for the strategy and management of statement development, enhancements, operations and distribution for 7
business units with over 150 bank partners which generates annual revenue exceeding $45MM.
• Managed and implemented the migration of 850k antiquated merchant statements to a more user friendly, intuitive and easier
to reconcile statement.
• Engineered and completed a statement redesign across all platforms for over 1.6MM statements.
• Engaged in RFP process for Brazilian business that solicited various statement vendors.
• Created business cases and cost-benefit analyses that were used as the basis for decision making on proposed projects.
• Facilitated cross functional effort with Sales, Product, Finance and IT teams to create requirements for several major
initiatives; Veterans Day Promotion, Security Score, Pricing Simplification and Insourcing Initiatives.
• Refined and implemented a new process for clients to update branding and distribute important communications to their
merchants.
• Responsible for the management of all phases of daily, weekly and monthly statement production.
• Develop and produce reporting to review and analyze product performance, ensuring product availability, data accuracy
and overall service quality in accordance with service levels agreements.
• Monitor and drive financial metrics, operational activities, and customer satisfaction.
• Interact with IT to advise and assist with technology products, application design reviews and acceptance
activities including user acceptance testing.
• Developed and cultivated relationships with a 3rd
party vendor CEDAR Document Technologies.
• Built a high performing operations team through upgrading and mentoring key members of the organization.
Senior Project Manager (2005 – 2008)
Managed major merchant conversion projects with budgets exceeding $2MM as part of the First Data platform
consolidation program initiative which reduced redundancy and increased speed to market for product innovation.
• Successfully managed all facets of high profile projects from inception to completion:
 Chase Discover Full Acquiring project (converting 180K pass-thru merchants to full service).
 Kmart Nashville Conversion (secured Kmart business as a result of the Sears Kmart Merger).
 Sears Conversion to Nashville (conversion of Sears from South to Nashville for authorizations).
 Vital Draft 256 (establish direct connection to Vital to support receiving clearing files from merchants that
utilize Vital front end for authorizations).
• Facilitated project communications. Managed stakeholder, client and project team expectations.
• Acted as a liaison between internal cross-functional departments and external entities including clients and vendors.
• Managed all facets of project budgets including analyzing and forecasting all related financials, understanding
and validating estimates, cost variance tracking and managing project resources effectively.
• Created and presented weekly project statuses to senior management that outlines the health of the project, key
milestones, financial summaries, accomplishments, risks and issues.

2. Marilyn Jezsik Page 2
Project & Process Quality Assurance Manager (2000 – 2005)
• Trained, coached and mentored over 35 IT Project Managers in Project Management and Software.
Development lifecycle policies and procedures for over 60 major projects.
• Played an integral part of the team that developed and implemented a uniform project management process which
significantly reduced non-compliance issues and allowed us to achieve SEI-CMM Level 2 and 3 certification.
• Facilitated Quarterly Forums for the purpose of sharing lessons learned and process improvements opportunities
related to project management.
• Performed regularly scheduled audits of project deliverables to ensure adherence to the chosen processes and
tools as well as collected metrics of key measurements for trend analysis.
Y2K Project Manager (1998 - 2000)
Coordinated 10 bank partners in preparation for Year 2000. Responsibilities included determining testing needs, development of
a test plan, coordination of test files/data, scheduling system testing and testing in our Y2K lab. Provided customer support during
the Y2K transition. All bank partners were able to successfully test and experienced a smooth transition into January 2000.
Educated internal user groups concerning Y2K compliance. Reviewed their responsibilities and action items in preparation of
Y2K. Coordinated testing for all departments to ensure user group readiness.
REUTERS AMERICA, New York, NY & Washington, DC 1992 – 1998
Project Support Specialist (1997 – 1998)
Coordinated with development team on the roll out of new products. Managed market data server installations and ordered all
critical components for clients. Worked as a liaison between all organizations to ensure accurate set up of servers.
Prepared project plans to facilitate internal work distribution. Prepared weekly and monthly reports for the commission process.
Client Support Specialist (1995 – 1997)
Critical member of the project team that migrated 1,400 subscribers from Quotron to Reuter’s admin system. Interacted with
internal sales and technical groups as well as outside vendors and clients. Successfully completed corporate initiative to upgrade
Quotron customers to advanced platform. Assisted Project Support Specialist to ensure new installations was complete and
accurate. Assisted Client Administration Manager with special audit and commission projects.
Senior Business Administrator (1993 – 1995)
Monitored performance of Business Administrators in three locations: Washington, Miami & Philadelphia. Managed install
process for strategic accounts in the Southeast District. Managed six month project to upgrade internal administration system.
Prepared monthly sales and cancellation reports for the Southeast District. Calculated monthly lead-time to installation for
district.
Business Administrator (1992 – 1993)
Managed order to install process for seven geographical locations. Prepared monthly sales and cancellations for sales team.
Prepared billing for customer invoices to be generated.
MANCHESTER EQUIPMENT COMPANY, Hauppauge, NY 1990 - 1991
Supervisor
Managed daily order processing, client relationships, and office personnel. Analyzed and solved client problems concerning
product shipments. Developed written procedures that made business operations more efficient
EDUCATION
DOWLING COLLEGE, Oakdale, NY
Bachelor of Science, Business Administration ~ Minor: Marketing & Spanish