This document is a resume for Jesus Cruz that outlines his qualifications, employment history, education, and interests. Cruz has over 20 years of experience in banking and financial services in roles such as business analyst, project manager, client services representative, and compliance officer. He is fluent in Spanish and proficient in Microsoft Office. Cruz holds certificates in areas such as the Patriot Act, corporate standards, and six sigma. He has worked for employers including JPMorgan Chase Bank, Time Warner Cable, Citibank, and Fleet Bank.

1. Jesús Cruz
290 E. 2nd Street #1-B
New York, NY 10009
(646) 530-2918
Jesus_M_Cruz@yahoo.com
Qualifications
 Quickly and competently adapt to new working environments
 Highly developed and effective interpersonal, organizational and time management skills
 Extensive knowledge of OCC and FINRA guidelines as well as banking and financial regulations
 Fluent in Spanish; proficient in all aspects ofMicrosoft Office Suite (Excel, PowerPoint, Word, Access,including advanced Excel)
Employment History
JPMorgan Chase Bank
WHEM SKYC Business Analyst/Project Manager – New York, NY July 2011-Present
 Globally support business units in strategic know your customer (KYC) and client due diligence applications, including addressing user
issues that arise and prioritizing enhancement requests and improvements to the applications.
 Analyze client reference data for lines of business to streamline the current client knowledge database.
 Project manage all phases ofsystemreleases, including supervising production of training and reference materials, perform impact and
gap analyses for application releases.
 Draft materials for and lead global training (in person, video conference and audio recorded) for new and existing users for all
applications, including revisions to address business analysis ofuserknowledge gaps and revisions to applicable regulations .
 Compile reporting metrics for bi-weekly status updates forsystemissues.
 Coordinate and lead usertesting and review of systemreleases including functionality and global user experience.
Client Sales Support/KYC Officer – New York, NY June 2006 – July 2011
 Supported the sales teams during KYC renewals, remediation and new client set-ups (including ensuring all data linkage and client
documentation are current and correct and obtaining new information or documentation where necessary).
 Responsible for all 312 (foreign banks and financial institutions) renewals across Europe and Middle East from 1st quarter 2007 through
1st quarter 2009, resolved all high risk 312 and corporate renewals.
 Trained new hires on the corporate and government policies and procedures and internal and external systems for KYC completion.
 Trained independently to become subject matter expert on 312, FINRA, SEC, OCC and US Patriot Act policies and procedures.
 Coordinated extensively with compliance officers to create training guide for proper 312 documentation procedures.
 Managed multiple projects and responsibilities for Latin America team, including client contact and correspondence regarding banking
activity and compliance requests.
Time Warner Cable
CSR/IT Support – New York, NY February 2004 – June 2006
 Managed client relationships, including account openings/closings,service escalations and customer service.
 Maintained highest productivity rating in the office while ranking among the top in client sales.
 Ensured client relationship data integrity, including primary responsibility for client-based reporting systemtimeliness, completeness,
and accuracy.
 Processed client requests in accordance with standard operating procedures and corporate guidelines .

2. JP Morgan Chase Bank
Billing Analyst – New York, NY June 1999 – October 2003
 Monitored and reconciled banking activity for the North American insurance clients and other large corporate clients with a net worth in
excess of $1 billion.
 Reviewed and audited client activity reports, international movements and payments in order to generate monthly client statements and
to ensure internal compliance.
 Lead trainer for incoming personneland consultants.
 Audited and addressed client activity reports based on corporate banking guidelines .
 Effectively communicated with relationship managers worldwide to address client service needs and concerns.
Citibank, N.A.
Private Mortgage Compliance and Audit Analyst- New York, NY October 1998-May 1999
 Reviewed and processed all documentation for private clients jumbo mortgages.
 Completed and documented all incoming mortgage applications submitted by sales .
 Obtained missing documents or information, by contacting sales officer or directly from originating client.
 Maintained file vault on all mortgages and loans for 5 year cycles to ensure compliance requirements.
 Responsible for passing multiple internal and external corporate compliance audits.
National Westminster Bank USA/Fleet Bank
Associate Operational Manager/ Senior CSR/ Sales Rep – New York, NY August 1992 - October 1997
 Primary regulatory and technical contact for 21 retail branches in New York area.
 Daily reconciliation of the cash proof for 21 NY branches with balances in excess of $16 million, including wire transfers,deposits,
checks cashed and other teller and ATM transactions and branch-wide accounts payable and accounts receivable .
 Managed staff of 8 tellers and service associates.
 Trained teller staff regarding federal banking regulations and procedures.
 Selected to panel of experts on U.S. banking regulations and policies, assisted in creating internal training guide for the firm.
 Managed client relationships, including account openings/closings,service escalations and customer service.
 Opened over $1 million in new business and over$5 million with pre-existing client base.
 Highest productivity rating in the office while ranking among the top in client sales.
 Maintained the highest cross-sale product ratio in the department.
Education and Experience
Hunter College, New York, NY
Course of study:Anthropology major with minor in Physics
United States Marine Corps.
Force Reconnaissance
Honorably discharged in 1994
Good Conduct Medal (1994)
FBI Citation award (1995)
Patriot Act Verification certificate
Corporate Standards certificate
Green belt in Six Sigma
Corporate leadership and training certificate
Interests
Instructorwith NYC Boys Club (with Black Belt in Tae Kwon Do; proficient in Jui Jitsu, Shotokan, Hung Gar)