- Leslie Raguso has over 20 years of experience in project management, business analysis, and graphic design. She has a Bachelor's Degree in Technology Management. - She has experience managing complex projects across multiple platforms for companies like Citi Group and Onetouch Direct. Her skills include Microsoft Office, ServiceNow, MS Project, and Adobe Photoshop. - Her background includes roles as a Project Manager, Business Analyst, Project Administrator, and Graphic Designer where she has led teams, analyzed requirements, and created marketing materials.

1. LESLIE RAGUSO
(Tampa Bay Area)| 727-831-5777 | leslieraguso@gmail.com www.linkedin.com/in/leslieraguso
Summary
 20 years of Methodology Experience
 Bachelors Degree in Technology Management
 Experience Managing Concurrent Projects at Moderate to High Levels of Complexities
 Polished Communication and Relationship Skills
 Knowledge and Understanding of ITIL, Agile, Waterfall and Scrum Methodologies
 Skilled at Managing Multi-Functional Groups Across Platforms
 Experienced in Bi stack performance – Analysis Services (SSIS) and Reporting Services
(SSRS)
Skills
 Microsoft Office Suite (Word, Excel, Publisher, PowerPoint) Advance User
 PaaS software – Service Now, Easy Vista Advance User
 MS Project, Visio Advance User
 MS Front Page , Publisher
 Photoshop CS Advance User
 HTML
 Google Analytics
 Word Press
 Go Daddy (domain management/database administrator access)
Experience
Citi Group - Tampa, Florida January 2016 – Present
Project Manager Lead
 Senior lead on multiple platform projects to support the Enterprise Supply Chain
(ESC) for 3rd
party suppliers in partnership with Citi using Lean Management
 Senior Business Analyst for the requirements needs for new and existing global
initiatives
 Engage with key stakeholders to analyze business needs and design solutions
 Present charters, milestone status and various presentations to senior
management
Citi Group - Tampa, Florida July 2015 – December 2015
Business Analyst – Supplier Risk Project
 Supplier Risk Analyst responsible for the evaluation and designation of supplier risk
characteristics in the Citi Approved Supplier Program (CASP) system
 Identify, develop, document, and implement process enhancements as required based on
changing regulatory or client requirements
 Prepare and deliver presentations to senior management and other stakeholders on the
results of the risk tiered exercises
 Identify and implement continuous process improvement initiatives and strategies for the
Global CASP Team, regional teams, external clients, and internal functional groups

2.  Serve as CASP Risk & Control Coordinator; disseminate information and facilitate
communication among internal staff; perform Management Control Assessment (MCA)
testing, Operational Tests, and other internal audits; responsible for gathering evidence
and reporting results
ONETOUCH DIRECT- Tampa, Florida February 2013 – July 2015
Project /Transition Manager
 Global transition for technical call center support as a 3rd
party vendor
o Successful Go Live support in 3 countries/ 3 languages in 90 days
 Leverage communication channels to establish company relationships to weaken or eliminate
barriers
 Manage risk management logs to mitigate project risks
 Implement project management methodologies to meet customer expectations
 Manage project milestones from conception to completion
 Develop/deliver/maintain MS Project progress updates, change & risk logs
 Work from a remote office with 25% travel
 Team member on the transition of 3800+ knowledge support articles
 Manage the agent training of 3800+ knowledge support articles
Global Marketing Resources, Inc Dunedin, Florida January 2008- October 2012
Project Administrator
 Marketing Projects - Maintained data mining projects created from a repository of >10,000
clients
 Inventory System - Developed/maintained for $750,000 of hardware/software purchases
 Domain Repository - Developed/maintained for >7500 registered domains
 Domain Marketing Campaigns - Developed/maintained campaigns utilizing >3500 of the
registered domains
o Generated Sales of $25,000 from marketing campaign
 Graphics – Edited customer profiles using Photoshop – Average 2000 photos monthly
 Press Releases – Created/published/managed multiple press release sites
Computer Generated Solutions, Inc Tampa, Florida December 2004- January 2008
Project Manager
 Global transitions for technical call center support as a 3rd party vendor
o Successful transition independent call centers for 29 individual companies
 Developed customer relation alliances through strategic partnerships with Dell and IBM
 Managed the SDLC for the design/implementation of proprietary designed software
 Develop/deliver/maintain MS Project progress updates, change & risk logs
 Implement project management methodologies to meet customer expectations
 Provide direct accountability as the point of contact to the client
 Manage project milestones from conception to completion
 Develop/deliver/maintain MS Project progress updates, change & risk logs
 Managed the development/delivery of proprietary designed software to meet ticket generation
 Recruit/Hire onsite technical staff augmented at client’s facility
GVA Advantis April 2004 – December 2004
Graphic Designer/Broker Administrative Support Tampa, Florida
Commercial Real Estate Graphics
 Design Graphical presentations for commercial land development propositions
 Designed weekly pamphlets displaying local commercial real estate offerings (for sale/rental)
o Distributed individual updated pamphlets to 14 brokers

3. Broker Administrative Support
 Full time administrative support to 9 commercial brokers
o Prepared contracts, land proposals, maintained meeting schedules
KW Media Group Oldsmar, Florida May 2003 – February 2004
Seminar Event Coordinator
 Team lead for Photoshop one day seminars
o One day scheduled events in over 30 cities in 9 months
 Coordinated delivery of inventory to site for sales of books/DVDs/Memberships (NAPP)
o Recognized for highest record of memberships sold at seminars in company's
history
 Coordinated contractual agreements with convention centers (electrical, room rentals,
audio support, etc.)
 Established communications with convention center's event coordinators to ensure a
smooth event
 Collected payments (sales, registration, memberships) to submit to home office
 Distribute per diems to event staff and maintain all staff records (lodging, car rentals, etc.)
 Team member for Photoshop World annual events (5 days/60 instructors)
National Center for Rural Law Enforcement Little Rock, Arkansas
June 1999 – January 2003
Computer Specialist
 Technical support services to 1600 rural law enforcement agencies
 Taught MS Office courses to local law enforcement agencies
 Developed online educational course for continuing education credits
o Internet Research Techniques – developed in Blackboard
o Certified for continuing education credits for all states (mainland)
 Project coordinator with Native American law enforcement agencies to develop a data
repository to identify offenders of Native American decent
 Distributed and presented status updates of projects to senior management
o First time in US history to engage a summit with 3 prominent Native American
tribes to discuss building a data repository of offenders
 Coordinated national summits (400 participants from various Native American tribes) to
discuss issues specific to tribal life and alternative programs to aid rural law enforcement
Arkansas Department for Information Systems Little Rock, Arkansas
August 1996 – June 1999
Senior Systems Analyst
 Project coordinator for short and long term projects
 Developed educational tutorials for agency specific applications
 Campaigned at state level for innovative application programs to enhance technology in
Arkansas
 Taught proprietary computer classes to state agency employees
 Team member of the statewide integration of the Assessor/Collector’s database
o Team member for technical assistance/training for integration within 82 counties
 Assistant to the project manager for the design/deployment for the first online automobile
registration program in Arkansas

4. o Coordinated training of 800 independent applications to 450 DMV employees for
the first integrated application of DMV practices and policies
Universityof Arkansas for Medical Sciences Little Rock, Arkansas
August 1989 – August 1996
Department Business Manager
 Physician liaison representing 33 departments and 13 outpatient clinics
 Monitored patient charges for accurate coding and billing policies to ensure third party
compensation
 Supervised/coached financial counselors within the 13 clinics
 Coordinated projects to identify and resolve delinquent accounts
 Prepared quarterly financial reports and submit to department chairs
Education
2015 Bachelor Science - Technology Management, St. Petersburg College,
Florida
2015 Associate of Arts – General, St. Petersburg, Florida
2000 Associate of Science - Computer Science, Pulaski Technical College,
Arkansas