Manuel Domínguez has over 20 years of experience in banking and fintech. He currently works as an Issuer Product and Acquirer Business Director at a fintech company, where he is responsible for prepaid card products, acquiring solutions, and a team of employees. Previously, he held several director roles at large banks, where he helped drive digital transformation initiatives, launch mobile banking applications, and manage credit card and electronic banking programs. He has a strong track record of achieving results, including increasing digital transaction volumes and successfully integrating new payment technologies.

1. Manuel A. Domínguez García
Mobile: 5548887717 E-mail: aletamaster@gmail.com
Issuer Product and Acquirer Business Director
Academic Background
Master's Degree in Financial Management and Comptroller, UDLA [Professional Warrant: 4477433]
Degree in Business Administration
English / Advanced
Banking Experience:
 Fintech & Blockchain
 Digital Banking
 Mobile Applications
 Budgets, BC, KPI’s, P&L
 Product
 Marketing
 Financial Regulation, CUB, CID and BANXICO Compliance
 Certifications (AMEX, Paypass, VisaReady, Speedy, PayWave, CE, EMV, FCC, PCI, ROHS,
TQM)
 Electronic Payment Means
 Credit and Debit Card, ATM, POS, eCommerce, Electronic and Digital Banking
 Commercial, Products, IT and Operations
Professional Experience
Epayments (Fintech)
Issuer Product and Acquirer Business Director (CPO)
Dec 2017 - June 2018
 Reporting to CEO
 In charge of Visa prepaid card product “The Perfect Gift”
 In charge of the acquiring solutions (epay mobile, epay on line, tpv)
 Definition of strategies for product placement
 Responsible of a workteam of 1 Project Manager and indirect supervision of the marketing
team
Achievements:
 100% In charge of the design of the website Epay Bank and contents, as well as the
fulfillment of the products.
 In charge of integrating as an Aggregator to Banco FAMSA and Banorte, as well as
support to the legal area for registration before the CNBV.
 In charge of the integration in ecommerce of Grupo Logrand .
 In charge of the integration of the Postillion MTT switch as an ISO Aggregate before Prose.
 In charge of the acquisition of DSPREAD MINI POS equipment and certifications.
 I participated, as a product area, in the acceptance of more than 1,000,000 prepaid
plastics, as well as the integration of "The Perfect Gift" in more than 18,000 sale points,
mainly in OXXO stores, with our strategic partners BHN and Visa.
 I fixed operational acceptance bugs in stores, such as Amazon, Best Buy and PayPal,
increasing digital transactionality by 80%.
 I obtained the support of Visa through presentations on the design with Nayax in
Vending Machines in 3,000 teams, with an estimated turnover of $ 10,472,220

2. Grupo Financiero Multiva SA de CV
Deputy Director of Digital Banking - Deputy Director of Alternate Channels - Electronic
Commerce
July 2008 - Nov 2017
 Reporting to the Channels Director, Products and Marketing
 In charge of digital transformation in Grupo Financiero Multiva
 In charge of mobile applications of the bank "Multiva Saldos" and "Multiva Touch" (APP's).
 In charge of electronic banking, for Legal and Natural Persons.
 In charge of generating the P&L and KPI’s.
 Definition of the migration of automated and digital processes strategies in the Institution.
 Responsible of a workteam of 3 people and 1 Project Manager.
Achievements:
 In charge of the migration of digital payment means in the companies of Grupo GEA.
 In charge of the negotiation for the integration of Mutliva with the IMSS for payments of
SUA-SIPARE
 I presented to the general management the Vision in the digital transformation,
according to studies of companies such as Forrester, Indra, Gartner, McKinsey, among
others.
 I was in charge of the release of the Multiva Touch mobile application on different
platforms.
 I worked hand in hand with the IT, PMO areas, for the definition of the foundations of
the new technological platform of the financial group with an investm ent of $3 million
dollars.
 In charge of the implementation of the first digital branch of Banco Multiva in Grupo
Imagen.
 In charge of projects such as Token Celular, UX on the Web, MultivaTouch App, Migration to
the new Digital Banking and Digital Image Branch.
 For 7 years I maintained a healthy and productive base of 3,000 stores, 1,847 network
doctors, 88 hospitals and 82 hotels, with a monthly billing of approximately $800 million
pesos, with annual profits of almost $50 million pesos.
 In charge of the acquisition of Verifone, Ingenico and Hypercom and mPOS equipments.
 I actively participated in the ABM Means of Payment Seminars 2015, 2016 and 2017.
 I represented Banco Multiva in the committees of LACPI, RSIM and simplified PCI.
 I was in charge of the review by PA-QSA certificate (Trustwave) for the brands Camino Real,
group of hotels, and Grupo Empresarial Angeles hospitals.
 Promoted the business case for Fintech companies, to increase the the installed base
portfolio.
 I closed negotiations with Top Life (European) ATM companies, moving from a negative
statement of results to a positive one + $4 million pesos per year.
 Prompted the immediate withdrawal of 50 ATMs installed in the Wal Mart chain, as it
represented a loss of $ 3 million pesos per year.
 I released the secure application of Multiva Balances on mobile devices, with a download
volume of almost 70 k clients.
 I presented the Business Case of the modalities (O, P) of credit card Visa.

3. Grupo Financiero Mifel SA de CV
Credit Card Manager
August2006 - July 2008
 Reporting to Deputy Director of Electronic Channels.
 In charge of the credit card area.
 In charge of the fraud prevention area.
 In charge of the relationship with Visa, Master Card, Prose and TSYS brands.
 In charge of risk mitigation, volume consolidation and regional contracts.
 In charge of a team of 10 people.
Achievements:
 I participated in the migration of the Infosys technology platform, throughout the
Institution.
 I was in charge of the release of credit card and Mifel point of sale terminal.
 I maintained a correct evaluation of credit risk through the scoring and identification of
clients, creating a portfolio of 1k clients with a default below 1%.
 Implemented the thresholds in fraud monitoring and prevention systems.
 Leadership in the ABM meetings, since I participated continuously in the introduction of
TSYS in the meetings of groups, such as the Subcommittee of Banking Operations and
Fraud Prevention
 Planning and definition of activities and responsibilities with the different areas of the
bank, such as: systems, credit, comptroller, security, accounting, among others.
 Standardization of Policies and Processes for the measurement of base points in neural
network tools within the Institution.
Banco Azteca
Corporate Sales Management
June 2004 – August 2006
 Reportando a Director de Banca Institucional
 Reporting to the Institutional Banking Director.
 In charge of the senior management meetings with Grupo Salinas.
 In charge of the generation of a debit card for the payment of incentives of the different
business alliances.
 In charge of the mitigation of risks in payments with checks, consolidation of volumes and
regional contracts.
 In charge of a team of 8 people.
Achievements:
 Direct relationship with the different corporate treasuries of the main developers at
national level, such as GUTSA, HOMEX, GEO, ARA, DEMET, DAHNOS, URBI, among
others, to make their treasury more efficient through electronic means.
 I implemented the commissions per sale service for employees of Farmacias del Ahorro at
national level + 15k debit cards, in which laboratories such as Apotex, Cell Pharma
participated.
 I created negotiation strategies with the main suppliers of Elektra, such as (Sony, LG, Mabe,
and Panasonic), for migrating their operations to Banco Azteca accounts.
 I was in charge of the implementation of secure electronic banking with anti-fraud
authentication. Digital Person biometric reader.
 I was congratulated by Guillermo Salinas Pliego and his partner at TV Azteca Monterrey,
since we were the first bank with authentication Level 4, according to the C.U.B.
 Active participation with Grupo Salinas in its control and administration of normative
nature.

4. Grupo Financiero Mifel, S.A. de C.V.
Debit Cards and ATMs Manager - Call Center Coordinator
September 1999 – April 2004
 Reporting to Deputy Director of Marketing and Products.
 In charge of the monitoring and prevention of fraud Call Center.
 In charge of debit cards and ATMs.
 In charge of the regulatory committees, Prose, ABM, MC and Visa, as main member.
 In charge of a team of 12 people.
Achievements:
 Successful certification of the first cards with Chip in the Institution.
 I increased the usability of cards in 35% of the 20k plastics issued nationwide.
 Financial and profitability analysis.
 Design and implementation of policies and procedures that contributed to strengthening
the internal control and institutionalization of the Group.
Promoción y Operación S.A. PROSA
Call Center Analyst
1997 – 1999
 Reporting to the Superintendent of the Call Center
Achievements:
 I contributed with the Prosa certification under ISO 9000.
 I achieved excellent results in customer service.
 I was part of Level II in Carnet by Base 24 authorizations.
Skills and Abilities
 Payment methods
 Risk analysis
 Budgets and projections
 Project control
 Systems implementation
 Leadership
 Decision making
 Teamwork
 High level of commitment
• Negotiation with customers and suppliers
• Under pressure work and high competitiveness
• Constant improvement of internal controls
• Flexibility to adapt to continuous change
• Analytical skills and problem solving
• Relations with customers and suppliers
• Communication at all levels of the organization.
Certifications / Training
 Operations Congress - Master Card - Term 15 hrs
 Efficient Chargeback Processing I & II Congress - Master Card – Term 30 hrs
 QMR Report - Master Card – Term 8 hrs
 Master Card On Line - Master Card - Term 8 hrs
 Shops and terminals update (ACT) – Prosa - Term 6 hrs
 Executive Skills Program - Alexander Hamilton Institute - Term 30 hrs

5.  Call Center Manager - Communication Systems for Business - Term 30 hrs
 Fraud Prevention Seminar (Falcon) – Prosa - Term 10 hrs
 P.O.S Module I & II – Prosa - Term 10 hrs
 Operations Seminar – VISA - Term 8 hrs
 Quarterly Report – VISA - Term 5 hrs
 Visa On Line – VISA – Term 10 hrs
 ABM Means of Payment Seminar 2015 y 2016 - Hilton Hotel- Term 16 hrs
Software Management and Methodologies
 Office 365 Word, Ppt, Excel, Visio (Advanced)
 Adobe System (Interim)
 Banking systems: Falcon, Proalerta, Proinfo, SIA, SAC, ICBS, MC Connect, Visa On Line
 Prezi
 SCRUM, CANVAS, Design Thinking