Sheila O'Connor is an experienced IT project and program manager with expertise in digital transformation, process optimization, and stakeholder management. She has over 15 years of experience managing complex programs and projects across multiple industries. Some of her accomplishments include developing the structure for an organization-wide digital transformation program, managing over 70 digital programs totaling millions of dollars, and delivering over $100 million in process improvements and savings. She is certified in project management, business process, and agile methodologies.

1. Sheila O’Connor MBA, PMP, PMI-ACP
sheilaoconnor@bellsouth.net 904-626-4609 linkedin.com/in/sheilaoconnorpmp
Sr IT Project / Program Manager
Deliver Complex Programs | Improve Client Experience | Optimize Operating Performance
Driver of digital products and enhancements across regions and business segments. Motivated project manager skilled at all facets of
product life cycle from inception to implementation. Accomplished change agent transforming organizations through process optimization
and iterative implementations. Expert in global stakeholder management and executive level communications. Certified Agile Project
Manager and Business Process Professional.
Expertise includes:
Financial Services Industry | Cross Functional / Large Scale Program Management | Stakeholder Management
Selected Accomplishments
Project / Program Management and Organizational Transformation
 Developed the structure and methods for an organization-wide digital transformation program. Improved speed to market and
enhanced customer experience. Led the cross functional teams through the new continuous delivery model.
 Managed Digital Operations & Technology initiatives and products designed to drive digital usage and reduce operational
expense. Organized delivery changes, prioritization, communication and stakeholder management.
 Facilitated annual corporate funding process for over 70, multimillion-dollar digital programs across regions. Ensured digital
requests were aligned to the global digital strategy. Vetted and presented requests to Global Digital finance team and senior
leadership for approval.
 Managed the quarterly facilitation of major initiatives for Citibank’s Credit Card Organization. Led communications and
developed procedures to ensure all stakeholders met required corporate/compliance governance criteria for prioritization.
Obtained CFO approval aligning project lists with strategic and fiscal goals. Procured new technology and implemented global
business solution for the prioritization process.
 Launched an innovative internet payment service product. Worked closely across business sectors (Risk, Legal Compliance,
and Fraud), partners (Worldlink, Banamex, and Microsoft) and technology to define, develop and implement the product.
 Project manager for 5 large conversions. Converted over 17 million accounts into acquiring company’s mainframe system
collaborating with AT&T, TSYS and Citibank. Analyzed systems and processes. Identified and addressed risks. Developed
best practices and prepared production shops across the US for each successful conversion.
Process Optimization
 Delivered process improvement solutions and operating expense reductions for the Consumer & Commercial Banking
business totaling over $100 million in savings. Analyzed business and technology data and identified initiatives to enhance
the customer experience and streamline processes.
 Promoted reengineering methodologies and Lean engineering techniques to solve business challenges, improve customer
experience and foster operational efficiency. Collaborated with teams across Operations, Technology, Compliance and
Fraud to identify reengineering opportunities. Ensured initiatives supported the business strategy and achieved measurable
results. Translated technical work and analytics into an action plan for senior management / sponsor approval.
 Analyzed Fraud’s authentication processes to capitalize on emerging technologies to define process improvement
opportunities for Risk’s Global Authentication program.
 Led a Commercial Bank reengineering project to reduce loan approval cycle time. Reduced cycle time for loans over
$5 million from 90 days to 72 days, improving Citi’s position in the marketplace.
 Addressed Technology’s application infrastructure costs by performing cost and usage analysis. Developed and
implemented a process for Technology infrastructure Distributed Asset team to expedite server virtualization.
 Streamlined the demand management process then implemented a software solution to optimize the prioritization process.

2. Sheila O’Connor MBA, PMP, PMI-ACP
sheilaoconnor@bellsouth.net 904-626-4609 linkedin.com/in/sheilaoconnorpmp
Professional Experience
Florida Blue
Sr IT Project Manager | Web and Mobile Team 2016 – Present
Agile Project manager for web and mobile projects across the IT organization. Manage the direction, coordination and
communication of projects and programs. Develop scope documents that meet sponsor, customer and technical
requirements. Monitor budget and resources. Manage projects with external dependencies. Identify project issues that
jeopardize cost, quality or implementation. Create and maintain vendor relationships. Foster project management
standards across the organization.
Citibank
Program Manager VP | Program Management Office Global Experience Team 2014 – 2016
Managed the global digital transformation program. PM for O&T Global Digital initiatives and corporate funding process
for all businesses. Partnered with O&T to identify and implement new tool to optimize processing of agile initiatives.
Process Engineer Project Manager VP | Citi Business Process Reengineering 2012 – 2014
Led the Commercial Bank reengineering project to reduce loan cycle time. Led IT application infrastructure cost
reduction initiative. Led Fraud Operations cost optimization initiative.
Project Manager VP | Citi Cards Project Management Office 2007 – 2012
Managed the quarterly facilitation of major initiatives for all businesses and functions in US. Implemented new
technology to optimize the prioritization process globally.
Project Manager E-Business AVP | Customer Service Program Office 2000 – 2007
PM for conversions supporting Operation shops across the country. PM for new digital products and web sites ensuring
optimal customer experience and operational readiness.
Education
 MBA – University of Phoenix
 BA Communications – University of North Florida
 Certified Process Professional - Advanced Business Process Certification
 Certified Project Management Professional - Project Management Institute
 Agile Certified Practitioner - Project Management Institute
Professional Development / Technical Skills
Training: Agile Project Management, PMP, Citi Lean Methodologies, Risk Management, Corporate Governance,
Compliance (i.e. Sarbanes Oxley), Internal Controls, AML (Anti-money laundering training), ECOA Equal Credit
Opportunity Act.
Technical Skills: RTC (IBM’s Rational Team Concert), Plainview, Blueprint, Oracle Primavera Demand Management, JIRA,
Focal Point, SharePoint, Collaborator, Rally for Agile Software Development, Microsoft products (Visio, Excel,
PowerPoint, MS Project, Word).