Manju Menon has over 14 years of experience in IT and banking, specifically in payments, funds transfer, cash management, investment banking, and mutual funds. She has expertise in all phases of the software development life cycle including requirements gathering, testing, and project management. She is currently a Senior Manager at BACI, leading the release of middleware systems and various projects. Previously she worked at TCS for over 12 years managing projects for Citibank across Asia and EMEA regions in the areas of funds transfer, payments, and mutual funds. She has received several awards for her performance and process knowledge.

1. MANJU MENON
A/103, Neha CHS, Off Chincholi Bunder Road, Malad (W), Mumbai - 400064
Cell: +91 9820679017; Email: manjumenon082004@gmailcom
PROJECT / PEOPLE MANAGEMENT – IT / BANKING
Synopsis: Self-motivated and accomplished professional with 14.11 years in IT and Banking
 Well versed in Payments (Funds Transfer, Cash management) and Investment Banking (Mutual
Funds) domain and possessing in-depth knowledge in the entire Software Development Life Cycle
(SDLC)
 Leveraging deep exposure, interacting with Line of Business, Senior Management and various
Stake Holders for Project Planning
 Expertise in understanding Validation and Verification of Requirements, Reviews and Quality
Initiatives, managing User Acceptance Testing and System Integrated Testing, Identifying Risks
and Mitigating the identified risks and Process Improvement Initiative
 Skilled in leading Team Members/ Test Leads/ Managers in Project Management functionalities and
ensuring Project Deliverables in Compliance with Time, Quality & Budgetary parameters
 An Efficient Communicator combining Sound coordination, Interpersonal, Presentation, Problem
solving and Liaising skills with Analytical and Leadership capabilities to enhance Organizational
objectives
 Involved in Strategic Planning of various Projects and New initiatives
Academics
 M.Sc. (Mathematics) from Maharshi Dayanand Saraswathy University, Ajmer -2002
 B.Sc. (Mathematics & Physics) from Maharshi Dayanand Saraswathy University, Ajmer –1999
Certifications / Achievements
 Six Sigma Green Belt Certified
 Rewarded for the set up of Registrar and Transfer Unit (Mutual Funds Domain) for CITIBANK
 Rewarded Star of the Quarter Award for outsourcing the entire Commercial Transactions Sector for
CITIBANK
 Rewarded Techno Squad Award for the Year for taking up of the reports section, clearing backlog
and effectively testing of the upcoming releases (Payments Domain)
 Received appreciation from client for good job done/good management
 Team member - Black belt Project
 Received appreciation from Senior Management on Process knowledge and implementation
 Received Bronze and Gold award for Performance and Process knowledge, Management
Career Profile
BACI, MUMBAI (Jul 2013 – Till Date)
Designation: Senior Manager
Role: Release Manager – Middleware Systems
Key Profile: Responsible for handling various Projects included in a release
 Responsible for steering all aspects of software development life cycle and project management
activities right from project scope, estimation till project rollout phase and continue with BAU
support
 Preparing various MIS for management calls
 Coordinating with onsite and offshore team
 Responsible for handling GPP Project for EMEA End to End co-ordination for the deliverables
 Lead the team for various country rollouts
 Accountable for ensuring project deliverables in compliance with time, quality and budgetary
parameters
 Coordinating with the higher/middle management, stakeholders and strategic Partners on
standardizing testing artifacts across the cluster
 Involved in imparting trainings in on testing/Cash management
Achievement: Received Gold, Bronze, hi-five for management, process knowledge and excellence

2. Projects
TCS, MUMBAI (Feb 2001 – Jun 2013)
Delivery Manager – Business Process Management
Key Profile: Joined TCS in 2001 and responsible for handling various projects for CITIBANK across
regions
 Responsible for steering all aspects of software development life cycle and project management
activities right from project scope, estimation till project rollout phase and continue with BAU
support
 Lead the team for various country rollouts across regions
 Accountable for ensuring project deliverables in compliance with time, quality and budgetary
parameters
 Coordinating with the higher/middle management on standardizing testing artifacts across the
cluster
 Involved in imparting trainings in on testing
 Involved in several external & internal quality audits and maintained & ensured high project quality
index
 Involved in billing, gross margin, accruals and resource management for the unit
Project: Citibank Funds Transfer/Faster Payments/Sanctions Checking – ASIA/EMEA (Team size 50,
UAT/QT)
Role: Delivery Manager
Period: June 2009 to June 2013
CITIBANK have an integrated funds transfer system namely CITIFT (GPP) System functionality includes
processing of funds transfer via Global messaging system – SWIFT(MT103, MT202, MT191, MT210)
inclusive of various validations and process with regards to currency conversion, violation of rules,
availability of funds currency cut off times pertaining to various branches Tool used Mercury Quality Center
v 100
Roles and Responsibility:
 Preparation of Test Plan and Integrated Test Plan
 Attending conferences with the clients and the support team for planning and implementation of the
project
 Review of Test Scripts based on the documents and requirements of Clients
 Reviewing the cases and conditions/Scripts prepared on the basis of the Business Functional
requirements
 Defect Triaging in Quality Centre (reviewing defects raised and retested)
 Attending and updating on calls for defect discussion
 Coordinating with the clients (Citibank- NA) and with the support and development team to discuss
the issues pertaining to the defects and working of the project
 Preparing and Publishing daily execution status to the clients and the senior managers
 Discussing the issues pertaining to the Regression testing, Change requests and acting on the
same
 Coordinating for Additional Production Scenarios and E2E testing
 Part of Post Project review
 Implementing best practices in the team and adhering to the same
 Motivating and team bonding with in the team
 Conducting appraisals, training and grooming resources
 Manage Billing
 Resource Management
 Compliance Management
 Built up Testing Center of Excellence for the entire Cluster
Achievement - Acknowledged by Client as well as senior managers for team handling and understanding
priorities and advices given on call
Project: Citibank Funds Transfer – EMEA(Team size 6)

3. Role: Team Leader
Period: April 2005 – May 2009
Roles and Responsibility:
The profile was similar as CITIFT ASIA, however in the start of my career in the project I was responsible
for Reports which was on a major back log, successfully cleared the back log and controlled future lapses
on the same. Later was handling the BAU team as well as other projects
Achievement – Received client appreciation for effectively clearing back logs and consistent performance
Rewarded Techno Squad of the Year
Project: System development and testing (Registrar and Transferors-Mutual Fund)
Role: Team Member
Period: Jan 2005 - April 2005
Roles and Responsibility:
Member of Conversion Team and handled some conversion projects individually Birla as AMC (Asset
management Company) was switching their business from Citibank to CAMS (Computer asset
management Company) due to high cost Have converted all the data (customer details/transactions) from
CITI to CAMS
Achievement – No issues found and no follow ups done
Project: System enhancement and testing (Registrar and Transferors-Mutual Fund)
Role: Team Member
Period: Jan 2002 - Dec 2004
Roles and Responsibility:
Part of the User Acceptance team, to take care of new client requirements, understanding and preparing
scenarios and testing the same The role also involved continuous production support and query resolution
for the production team members Worked on new enhancements like Master Folio concept, successfully
outsourced data entry from CITI to third party vendors with the help of central image system
Achievement – Rewarded Team of the Quarter award
Project: Non commercial Transactions processing (Registrar and Transferors-Mutual Fund)
Role: Team Member
Period: Jul 2001 - Dec 2001
Roles and Responsibilities:
Part of the R & T unit for the processing of non-commercial transactions These typically involved logging
and tracking of investor to closure Independently handled resolution of queries related to warrants,
allocation of units, entry/exit load The role demanded liaison with payments/Dividend/Brokerage units as
well as the cash bank and AMC NCT processing being a predominantly manual activity was also involved
in post - launch system development for process - automation As a part of this initiative, undertook UAT of
various system enhancements
Achievements: Recommended for UAT team due to the Domain expertise
Project: Setup of R&T (Registrar and Transfer Agents)
Role: Team Member
Period: Feb 2001 - Jun 2001
Roles and Responsibilities:
R&T being a completely new business for Citibank, the job involved conceptualizing the system, processes
and all its nuances and actual set - up of the same As part of the initial UAT team, developed an
understanding of load structures, brokerage, allocation, unit capital reconciliation etc This is probably on
par with the best in the mutual fund industry The stint at UAT involved drawing up user test plans, actual
testing and development of systems
Achievements: Rewarded for set up of the process migrated from Karvy to Citibank
Personal Particulars
 Date of Birth: 2nd
Jul 1978
 Languages Known: English, Hindi, Malayalam