Robert Duffy is an experienced Project Manager with expertise in business intelligence, vendor management, and customer relations. He has over 15 years of experience managing projects in a variety of industries including banking, healthcare, and government. His background includes managing teams, budgets, schedules, and delivering projects on time and under budget. He is bilingual in English and French.

1. ROBERT DUFFY
302.353.9875 - robertaduffy@yahoo.com
PROJECT MANAGER
Innovative and resourceful Project Manager with expertise in business intelligence and vendor management.
Offers a broad integration and development background supporting high profile clients and small
organizations. Delivers outstanding leadership, customer relations, team leadership, budgetary oversight, and
communication. Offers bilingual capabilities in English and French.
Additional core competencies include:
-Project Management -Vendor Management -Business Intelligence
-Customer Relations -Business Analysis -Technical Writing
-Collaboration -Communication -Leadership/Training
CAREER HISTORY
JPMorgan Chase Inc., Wilmington, DE
2015-Present
SENIOR PROJECT MANAGER – Correspondent & Rural Housing
• Piloted first Optical Character Recognition Program at JPMorgan and delivered on time and on budget
• Drive aggressive project schedule with minimal resources in a rapidly changing environment.
• Project resulted in per annum savings of $2.39MM.
• OCR Program automated 55 documents and 2200 new fields with a time savings of 55 minutes per
borrower.
• Required to work within highly stringent regulatory environment with highly exacting standards.
• Managed onshore and offshore team to ensure appropriate hand off of development work as well as
defect resolution
Johnson&Johnson Inc., Paoli, PA 2014-2015
PROJECT MANAGER - Strategic Integration
• Integrate local service desks of DePuy Synthes into Johnson&Johnson global service desk.
• Maintain aggressive project schedule with limited resources in a rapidly changing environment.
• Migrate 3800 users across the US and Canada to a single, integrated Global Service Desk with no
service interruption.
• Maintain cadence with global effort across Europe, Latin America, Middle East, and Asia-Pacific
regions.
• Mitigate risks due to schedule compression and changes to project scope.
• Responsible for support model governance, detailed knowledge transfers, gaps analysis and
remediation, resource allocation and communication governance

2. Arbitron, Inc., Columbia, MD 2012-
2014
MANAGER - Strategic Business Intelligence
• Managed all strategic business intelligence efforts for internal and external stakeholders. Drove
multiple concurrent projects utilizing SDLC methodology. Produced reports and delivered to global
clients.
• Delivered projects on time and within budget, and worked with internal teams to create new metrics
and analytics.
• Took the project delivery time and budgetary compliance from 60% to over 80%.
• Deployed the business objects 4 project with a value over $5M with 14 full time staff, delivering in less
than six months.
• Reduced offshore turnover by 30% and cut development costs by 35%.
U.S. Department of Commerce, Silver Spring, MD
2011-2012
SENIOR TECHNICAL CONSULTANT
• Acted as the technical project manager for national oceanographic and atmospheric administration.
Maintained accountable as the project lead for the upgrade of business objects XI R3 to business
objects 4. Delivered projects on time and on budget.
• Engaged in information delivery for the CFO and senior operating committee.
• Created a product knowledge system for administrators and power users.
• Developed creative solutions to technical problems within a tight budget and operating constraints.
• Implemented and tracked conversion success rates for universes, reports, objects and security models.
U.S. Department of Defense, Falls Church, VA 2010-
2011
SENIOR TECHNICAL CONSULTANT
• Provided services as a technical engineer for EASIV Tier 3 supporting MHS. Supported a Tier 3
helpdesk with complex engineering problems associated with complex environments, including IASSo,
maintenance and support of code changes.
• Designed code and deployed enhancements as directed by clients to continuously improve the EASIV
environment.
• Developed technical documents for client delivery pursuant to requirements.
• Created technical solutions to problems as related to performance and quality of business objects XI
for EASIV.
2008
Commerce Bank, Mount Laurel, NJ
TECHNICAL INTEGRATION LEAD
• Assumed the role of project manager for infrastructure redeployment.
• Drove the infrastructure migration schedule for a multiphase project.
• Tracked deliverables across the project team to ensure timeliness and budgetary compliance.
• Allocated and tracked resources to maximize productivity.
• Managed the business objects upgrade from XI R2 to XI R3.

3. MARS/ISI Inc., West Chester, PA 2006-
2008
SENIOR TECHNICAL CONSULTANT
• Acted as the senior business objects consultant accountable for support and engineering.
• Engaged in a business objects upgrade from 6.5 to XI.
• Managed support for the global user base. Provided user education for 6.5 vs. XI functionality.
• Managed morning batch jobs for distribution of critical reports.
• Maintained user and administrative webpages.
• Created and maintained a knowledge base to track changes in custom user profiles, engineering
changes and bug tracking.
CEI International, Trevose, PA 2006-
2008
SENIOR TECHNICAL CONSULTANT
• Provided dynamic technical solutions, and installed/upgraded business objects from 6.1 to 6.5.
• Created custom report distribution for European and North American user groups.
• Provided user/administrator education.
• Engaged in process and reporting improvement.
• Created pre-sales engineering documents for the sale team.
• Designed and maintained a knowledge base to track changes in custom user profiles, engineering
changes and bug tracking.
Wilson Technologies, Newtown Square, PA 2005-
2006
SENIOR TECHNICAL CONSULTANT
• Maintained accountability for providing dynamic technical solutions.
• Designed complex queries and reports for highly demanding clients in fast-paced environment.
• Created customer report distribution for global user groups.
PRIOR CAREER HISTORY:
Data Warehouse Developer, JPMorgan Chase (2001-2003)
HRIS Analyst, JPMorgan Chase (1999-2001)
Network Project Manager, First Union National Bank (1998-1999)
Financial Analyst, First Union National Bank (1997-1999)
Security Specialist, First Union National Bank (1996-1997)
Technical Support Specialist, American Bible Society (1995-1996)
Research Assistant, Value Line, Inc. (1995)
EDUCATION AND PROFESSIONAL DEVELOPMENT
B.A. - International Business (minor in French), Loyola University (1995)