Gene B. Dextre is an IT professional with over 20 years of experience managing technologies and interacting with personnel at all levels. He has extensive skills in strategic planning, project management, systems management, process improvements, and end user support. Most recently, he worked as a supervisor at Carnival Corporation, where he was responsible for resource allocation, project planning, budgeting, and desktop services operations.

1. GENE B. DEXTRE
genedextre@hotmail.com
661-877-1487
Summary
An IT Professional with over 20 years of experience in large corporate environments, managing and troubleshooting
technologies and interacting with personnel at all levels. An effective leader who excels at using cutting edge technology
to useful streamline operations and increase productivity. Customer service oriented and enthusiastic, with extensive
knowledge of process optimization and work ethic.
Primary Skills:
• Strategic Planning • Project management
• Global and strategic sourcing
• Negotiation expert and procurement skills
• Systems Management and implementation
• Process improvements
• End user support Management • End User Training
• IT Operations /IT Service Management • Budgeting Planning
Professional Experience:
Carnival Corporation & PLC Global Infrastructure Services, Santa Clarita California
Supervisor Operations and Transition Services, West Coast Desktop Services
• Responsible to liaison with customers and other teams in the west coast as part as Global Infrastructure Services.
• Effectively translated the business needs and constraints into the project to get approvals and execution plans and
purchases.
• Active member of technical team to test and support clients on site.
• Responsible for resource allocation and training as per project requirements.
• Drafted and monitor project plans using Visio, MS Project, Daptiv, and Service Now.
• Successfully coordinated and managed knowledge transfer and support between onsite and other brands resources
for Global Infrastructure Services.
• Monitor and record the performance of team members and provide feedback to improve performance.
• Responsible for developing and maintaining knowledge management portal using MS Share Point.
• Responsible for approvals and procession of purchase requests for all capital purchases based on calendar year
budgets and or projects, growth, etc.
• Prepare other subsidiary plans like quality plan, communication plan, and risk management analysis on new
implementations, change control plan, disaster recovery plan components.
• Responsible for Desktop Services Operations as a direct supervisor for Princess Cruises and Holland America
Cruises’ analysts and technicians.
Princess Cruises Lines, Century City, California 2000 - 2013
Supervisor Personal Computer Systems
• Lead a new team in the design of new service model and processes.
• Manage deployment and support of internal infrastructure system ensuring that periodic tasks are completed by
each team member.
• Development of new business processes, best practices, standards, templates and operating procedures to optimize
operations.
• Oversee projects to ensure proper implementation and timely delivery.
• Assign schedules, coordinate staff and allocate resources to ensure efficiency and productivity are maximized.
• Develop metrics to test and monitor applications, ensuring consistent improvement.
Collaborate with system architects, software engineers and IT management to ensure projects meet strategic
initiatives.
• Research, analyze and recommend implementation of new technologies or systems hardware.
• Budgeting planning to include licensing reconciliation process “True up” and forecast.
• Coordination and negotiation of large purchases with external technology vendors.

2. CSS & Associates, Torrance, California 1997-2000
Senior Systems Consultant / Manager
• Account Manager for 20th
Century Fox, Metro Goldwyn Mayer and United Artist Legal Division.
• Provided support for all standard applications.
• Assisted users with Network and Workstation related issues and organized service resources.
• Evaluated and assisted Software Developers in the design and implementation of new software packages specifically
designed for Metro Goldwyn Mayer and worldwide video asset library.
• Responsibilities included administration of all accounts, purchasing new equipment and software, training scheduling
and project rollouts such as Windows 95, Lotus Notes and Y2K .
• Other Assignments included: EMI Music Distribution, CBRE.
Metro Goldwyn Mayer Studios, Los Angeles, California 1995-1997
Systems Engineer / Microcomputer Specialist
• Account Manager for Corporate Legal, Corporate Affairs, Theatrical Business Affairs.
• Provide technical support for Executive and VP Suites for Metro Goldwyn Mayer and United Artist.
• Assisted users with Network and Workstation related issues.
• Evaluated and coordinated software developing companies to make a diverse array of services available to Metro
Goldwyn Mayer users.
ON LINE Connecting Point, Los Angeles, California 1994-1995
C.N.E. / Microcomputer Support Analyst
• Installed and configured client Workstations/Servers and user training.
• Configured IBM ThinkPad’s, Toshiba, Dell and COMPAQ laptops.
• Designed and implemented network security and emergency/disaster recovery systems.
• Assignments included: Texaco Oil Company, Fairchild Aero Space Fasteners, Zenith Insurance Co, and United
Artist.
Applications
• Microsoft Office
• Lexis-Nexis
• Windows 7 thru 10
• Cisco Telepresence
• Cisco Jabber
• Lotus Notes
• Verint
• Avaya
• Service Now
• Daptiv PPM
• Sabre
• Microsoft SCCM
• Equitrac
• Lexis Nexis