1. Hernán Isaac Funes Fonseca Mobile: 8835 7970
Heredia, Costa Rica hfunes18@hotmail.com
Professional Profile
BP&A Intermediate Analyst @ Citi Shared Services / 2013
 HRSS Operations – Business Process & Intermediate Analyst for Citi’s Global Directory and
Citi For You applications.
Main Responsibilities
 Citi’s Global Directory Business Analyst - 2015
o SME for individual inquires/escalations
o Project support implementation (Cloud Migration) and gather Business Requirement
documents (Japanese Name Enhancement)
o SQL Monthly Metrics (Global Directory Usage Metrics and XSU) and SQL usage to query
database in support of business requests
o Business As Usual support (Tier 2 OSC Tickets, Servicenow, XSU and PSU registrations,
global communications)
o Process Documentation (Global Directory Owner’s Guide and GDIR Tier 2 Support Model)
o Test Script creation and execution via Quality Center application
 Citi For You Business Analyst
o Support integrated Learning, Talent and Development (CFY) global project
o Process Improvement, Quality Assurance and quality control of CFY web pages
o Learning representative work streams for CFY project
o Test Script creation and execution via Quality Center application
o Content Publishing via SharePoint 2013 Design
 Citi Learning Portal Owner Business Analyst
o Learning curriculums designer (creation and maintenance via HTML)
Project Manager with over 9 years of experience involved in many IT projects for multinational
companies in several areas such as in Learning, Project Implementation, Migrations, Quality
Assurance and Control, Finance and Risk platform.
 Learning, Talent & Development
 Customer and Detailed Oriented
 Project Management experience
 Negotiation skills
 Business Analysis experience
 Quality Assurance skills
 Service and Processes Improvement
experience
 Processes Documentation
 Proactive and always willing to learn
 Strong Time Management skills
 Business Consulting experience
Accomplishments and Awards
 Global Directory Cloud Migration implemented
 Mentoring Program 2015 and 2016 completed (Career development program)
 Citi For You (CFY) for Managers project (impacted over 40,000 managers globally)
 How Do I? Project implemented for managers development
 Human Resources Shared Services (HRSS) curriculum projects
 Citi Stars Team Award Winners Q2 2015 (Citi for You for Managers)

2. Professional Accomplishments
HRSS / Global Virtual Content and Management Team 2012 to 2013
 Creation and maintenance of learning certifications.
 Technical testing of Citi’s learning application courses in UAT environment.
 Global Training Initiatives support.
Finance Reporting Operations (FRO) / Basel II Regulations Analyst
(Team Leader) 2009 to 2012
 Basel II global regulations compliance, process migration and documentation.
 Led the Global Consumer Basel I I Consolidator (GCBC).
 Business relationship for credit and financial risk global businesses.
 Operational excellence business calls with global management teams.
 Business consulting for finance and credit risk.
 Subject Matter Expert for treasury, wholesale, retail and finance businesses.
 Global Consumer Basel I I Consolidator Project enhancements.
 Maintain continuous alignment of program scope with strategic business / technology
objectives.
 Minute calls taker for various groups (Leads, Technology and GCBC).
 Work closely with Regional Coordinators around of the globe. Calculations shared with
Country Controllers.
 Business consulting, knowledge expertise in process assessment work and the application
of technologies to business.
 Migrated and owned Basel II applications such as Reveleus, Figaro, Optima, GWM (CPB).
Hewlett Packard Costa Rica, 2007 – 2009
 IT Technical Support IV, financial and technology second level support for Pfizer
headquarters.
Innovative Data Solutions, 2007
 Quality Assurance / Managed and monitored client’s accounts and deposits.
Datascension, 2006 – 2007
 HR process at an interview level.
Scotiabank de Costa Rica, 2002 – 2005
 Branch’s cashier and treasurer, in charge of bank’s monetary daily balance.
 In charge of tellers balance closure and closure of national/international checks.
 Responsible of loading the ATM on daily basis.
 Tellers money sharing and reception of money at end of day.
 Secure logistic company, reception and delivery of money.
Academical Background;
2013 Universidad Latina de Costa Rica
o Master’s Degree in Project Management
2002 Universidad Latina de Costa Rica
o Bachelor’s Degree in Business Administration
Languages
o Spanish – Native
o English - Native-Like Fluency