Critical competencies for 21st century leaders

EMOTIONAL INTELLIGENCE
FOR DECISION MAKERS

presented by
Lou Russell,
Russell Martin & Associates
(317) 475-9311
info@russellmartin.com
nolecture.russell@gmail.com
www.russellmartin.com

Slide 1

How Do You Feel?

1. Name the negative emotion you recently experienced at work. The
emotion you felt: __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What factors contributed to your feelings about the problems?

© Developed by
2 Russell Martin & Associates

How Do You Feel?

1. Name the positive emotion you recently experienced at work. The
emotion you felt : __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What factors contributed to your feelings about the successes?

© Developed by

Content

A Model for
High
Performance

Self and Team
Clarity

Stress,
Triggers and
Decisions

© Developed by

Learning Objectives

 Identify triggers, strengths, and
motivators that drive high
performance for you and your team
 Identify and mitigate opportunities
for Me/Me, Me/You and Me/Job
conflict
 Build a personal discipline to
improve decision making and
performance
© Developed by

A Model for High Performance

High
Performing
Team

Trust / Alignment

Accountability (self / others)

Strengths and Processes, Roles, Me
Challenges asures
EQ

Vision, Mission, Values Vision, Mission, Values

8 Behaviors / Motivators
SELF TEAM © Developed by
Behaviors / Motivators

How Clearly Do You See?

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Your Body Reacts: It’s Chemical

Ironically, the
workplace has
become one of
the most
inefficient places
to work.

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Defining Emotional Intelligence
An team or individual with
mediocre IQ but high EQ
will outperform a team with
the highest IQ and low
EQ.
DISC Decision Making
Motivators Competency (Superior
Performance)
Behavior
360
Cognition Assessments
Performance
EQ Multiple Reviews
Intelligence
Memory

© Developed by

Self and Team Clarity

Who am I?
What are my priorities / values?
What are my strengths / blind spots?
What is my plan?

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PRIORITIES/VALUES

Search for value of life
Champion of beliefs
Rigid
Help others Order, unity Seeks Truth/
Empathy Always right Knowledge
Generous Problem solving
Self-sacrifice Impractical
Can’t say “no” Watches “Discovery
Channel”, PBS
Stop hate and conflict

Achieve inner vision Make Money
Self-fulfillment Practical
Humor or sarcasm Future oriented, savings
Impractical Workaholic
Inner feelings not logic Seeks to win Never enough
Control, power
End justifies means
Breaks rules
Can appear to feel
superior to others

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15 Page 15

Self Awareness
“Reading one’s own emotions and recognizing the
potential impact of those emotions upon individual
performance.”
- Daniel Goleman, Emotional Intelligence

Principle: You cannot manage
emotions you are not fully aware of or
don’t fully understand.

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Your Behavioral Strengths: DISC
C Careful Urgent
D
Objective, clear Pioneering
High standards Innovative
Good analyst Driven
Detailed Likes challenge
Picky Demanding
Aloof Quick to anger
Fearful

Steady and sincere Optimistic
Patient Motivator
Empathetic Team Player
Logical Problem solver
Service-oriented Emotionally needy
Apathetic under stress Inattentive
Passive Trusting
Resists change Poor with
details

S I
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Costumes and Stress

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Me / Me (and Me / You Conflict)

The lesser the shaded area, the greater the possibility for conflict.

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19 Page 19

A Model for High Performance

High
Performing
Team

Trust / Alignment

Accountability (self / others)

Strengths and Processes, Roles
Challenges
, Measures

Vision, Mission, Values Vision, Mission, Values

21 Behaviors / Motivators
SELF EQ
TEAM © Developed by
Behaviors / Motivators

Self-Awareness: Six Disruptive Emotions
Emotions are a CALL to ACTION:
Disruptive Emotion Your Experience Your Negative Reaction
Anger / Defensiveness
Anxiety / Fear
Guilt / Shame
Feeling “Down”
Insecurity
Embarrassment

© Developed by

Personal Profile:
My personal vision is to __________, ________, and ________ ______________.

I have noticed that these things trigger
My behavioral strengths are:
negative emotions that disrupt my
D I S C performance:
Trigger Emotion Regulation
My behavioral blind spots are:
D I S C
My Top Values are:

Theoretical
Social
Utilitarian
Individualistic
Traditional
Aesthetic

My (2) Lowest Motivators are:

Theoretical
Social
Utilitarian
Individualistic
Traditional © Developed by
23 Aesthetic

Personal Profile:
My personal vision is to __________, ________, and ________ ______________.

Affirmations:

Notes:

© Developed by

How Can I Get More HELP?

At www.russellmartin.com:

•Purchase the Infoline at www.astd.org
•Visit our RMA Virtual Playground
•Purchase EQ assessment, EQ course (in-
a-box), books, webinars
•Get our LEARNING FLASH e-zine for
more tips and tools
•Find out about public webinars and
workshops
•Buy fun stuff in the store

© Developed by

Critical competencies for 21st century leaders

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Editor's Notes