3/7/2013




                                            PROJECT TEAM TRIAGE

                                                presented by
                                                Lou Russell,
                                                Russell Martin & Associates
                                                (317) 475-9311 @nolecture
                                                info@russellmartin.com
                                                nolecture.russell@gmail.com
                                                www.russellmartin.com




                 © Russell Martin & Associates www.russellmartin.com          Slide 1




     Emotion-Based Survey Items

1. Describe a negative emotion you recently experienced on a project:
   __________.
Rank the intensity of that emotion (1 = low, 10 = high): _____.

2. What factors contributed to your feelings about the problems?


3. Describe a positive emotion you recently experienced on a project:
   __________.
Rank the intensity of that emotion (1 = low, 10 = high): _____.

4. What factors contributed to your feelings about the successes?



 Page 2            © Russell Martin & Associates www.russellmartin.com




                                                                                              1
3/7/2013




Content

 A Model for
High Performing
Project Teams

 Stress,
Triggers and
Decisions
                            Super
                             L&D
 Project                   Leader


Management
Strategies for
the Real World




                      Page 3           © Russell Martin & Associates www.russellmartin.com




            What’s Different? Projects are Flash Mobs




  Page 4          © Russell Martin & Associates www.russellmartin.com




                                                                                                   2
3/7/2013




   Competencies
                                                                                             Managing Changing
Seeks to grow performance through                      Motivates employees                   Roles: accountability,
a clear understanding of EQ,                           to high performance                   vision, prioritization,
cognition, behaviors, motivators                       at all times                          project management,
and competencies
                                                                                             relationships,
                                                                                             transition, metrics


   Empathy to Motivate: Manages
   own leadership transformation,
   develops strategies to lead
   through change unique to a
   person, builds skills to lead
   change
                                                                                          Trust: build,
                                                                                          communicate, care,
         Innovation: flexible                                                             conflict
         thinking, doing/ planning                                                        management,
         /learning, seizes                                                                diversity
         opportunities, manages
         risk
Page 5
                                                   © Russell Martin & Associates www.russellmartin.com




              A Model for High Performance


                                                          High
                                                       Performing
                                                         Team

                                                  Trust / Alignment



                                            Accountability (self / others)



                                  Strengths and                     Processes, Roles,
                                    Challenges                         Measures



                             Vision, Mission, Values                Vision, Mission, Values




Page 6
                                     SELF                  EQ                TEAM
         Behaviors / Motivators © Russell Martin & Associates www.russellmartin.com     Behaviors / Motivators




                                                                                                                             3
3/7/2013




              How Clearly Do You See?




 Page 7        © Russell Martin & Associates www.russellmartin.com




What Happens to Me?
100% people
   said…


                                                                 stress worse than
75%                                                              a generation ago

                                                                        job is
50%                                                                  extremely
                                                                      stressful

                                                                     job is #1
25%
                                                                     stressor




 Page 8        © Russell Martin & Associates www.russellmartin.com




                                                                                           4
3/7/2013




What Happens to Me?
100%

                               stress worse than
                                                                        This information was
                               a generation ago
                                                                        obtained in the 1990's in
75%                                                                     large surveys by
                         job is
                                                                        Northwestern National
                      extremely
                                                                        Life Insurance Co,
                       stressful                                        Princeton Survey
50%                                                                     Research Associates, St.
                                                                        Paul Fire and Marine
          job is #1                                                     Insurance Co., Yale
          stressor                                                      University and The
25%                                                                     Families and Work
                                                                        Institute.




 Page 9                © Russell Martin & Associates www.russellmartin.com




                                                              Fight, Flight or Freeze




 Page 10               © Russell Martin & Associates www.russellmartin.com




                                                                                                          5
3/7/2013




  Page 11            © Russell Martin & Associates www.russellmartin.com




   Self-Awareness: Six Disruptive Emotions
                         Emotions are a CALL               to ACTION:
Disruptive Emotion             Your Experience                         Your Negative Reaction
Anger / Defensiveness
Anxiety / Fear
Guilt / Shame
Feeling “Down”
Insecurity
Embarrassment

                        “Speak politely to an enraged dragon.”
                        ― J.R.R. Tolkien




  Page 12            © Russell Martin & Associates www.russellmartin.com




                                                                                                      6
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                     Composed of the Capacity for…

                Self-Awareness – recognizing your feelings and
                behaviors
INTRAPERSONAL




                Self-Regulation – managing your feelings and
                behaviors appropriately and staying motivated in spite
                of setbacks and obstacles
                Motivation – the desire to improve




                                                                                                    INTERPERSONAL
                Empathy   – understanding what others feel
                Social Skills – building rapport and collaborating with
                others

       Page 13               © Russell Martin & Associates www.russellmartin.com




The Behavioral Intelligence EQ Assessment




                                                                                   Profile Pages 28-29




      Page 14                © Russell Martin & Associates www.russellmartin.com




                                                                                                                          7
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          Your Behavioral Strengths: DISC
                    C                    Careful    Urgent
                                                                        D
                                 Objective, clear   Pioneering
                                 High standards     Innovative
                                  Good analyst      Driven
                                        Detailed    Likes challenge
                                           Picky    Demanding
                                           Aloof    Quick to anger
                                         Fearful



                             Steady and sincere     Optimistic
                                         Patient    Motivator
                                      Empathetic    Team Player
                                         Logical    Problem solver
                                Service-oriented    Emotionally needy
                           Apathetic under stress   Inattentive
                                        Passive     Trusting
                                 Resists change     Poor with
                                                     details


                    S                                                   I

Page 15           © Russell Martin & Associates www.russellmartin.com




          Style Analysis Graphs
                           D I SC                             D I SC
                     100                               100

                     90                                90

                     80                                80                     Your
          How
                     70                                70                   “perfect”
           you
                                                                              place
          adapt      60                                60

                     50                                50

                     40                                40

                     30                                30

                     20                                20

                     10                                10

                      0                                 0

                           Adapted                              Natural
Page 16           © Russell Martin & Associates www.russellmartin.com




                                                                                              8
3/7/2013




               Interacting with Other Styles


   Choose to
   adapt
   temporarily
   rather than
   permanently
   pretend to be
   what you are
   not




     Page 17          © Russell Martin & Associates www.russellmartin.com




   Teams




Page 18
                   © Russell Martin & Associates www.russellmartin.com




                                                                                  9
3/7/2013




          Workplace Motivators

                                           Search for value of life
                                            Champion of beliefs
                                                   Rigid
                           Help others         Order, unity              Seeks Truth/
                           Empathy             Always right              Knowledge
                           Generous                                      Problem solving
                           Self-sacrifice                                Impractical
                           Can’t say “no”                                Watches “Discovery
                                                                         Channel”, PBS
                           Stop hate and conflict

                          Achieve inner vision                    Make Money
                          Self-fulfillment                        Practical
                          Humor or sarcasm                        Future oriented, savings
                          Impractical                                Workaholic
                          Inner feelings not logic   Seeks to win       Never enough
                                                     Control, power
                                                   End justifies means
                                                      Breaks rules
                                                    Can appear to feel
                                                    superior to others




Page 19
Page 19           © Russell Martin & Associates www.russellmartin.com




          Motivators Graph
                Top 2
                                                                         Situational 2

           80
           70
           60
           50
           40                                                                         Averages
           30
           20
           10
            0
                The Uti      Aes Soc             Ind        Tra
                60 30        50 48                27        37
                                                                             Low 2
                  © Russell Martin & Associates www.russellmartin.com




                                                                                                      10
3/7/2013




                                                                                Dare to
Steps to Great Projects                                                          Properly
                                                                                  Manage
                                                                                    Resources!
               Define                  Plan                 Manage                   Review            END
START                    initiate               plan                     monitor               close
       1. Set Business              1. Determine         1. Control work           1. Close the project
          Objectives                   Milestones           in progress
                                                                                   2. Turn over
       2. Establish Project         2. Schedule     2. Provide                        deliverables
          Scope                        Task            status and
                                                                                   3. Hold Project
                                       Dependencies    feedback
       3. Set Project                                                                 Review
          Objectives            3. Adjust for    3.           Leverage
                                                                                   4. Celebrate
                                   Resource                   Governance
       4. Mitigate Risks                                                              accomplishments
                                   Dependencies
                                                 4.           Resolve
       5. Establish Constraints
                                4. Create budget              conflict
       6. Plan
          communications
       7. Establish
          Governance Plan

   Page 21              © Russell Martin & Associates www.russellmartin.com




                 Building the Project Charter (DEFINE)
       •     Business Objectives
       •     Scope
       •     Risk
       •     Project Objectives
       •     Communications Plan
       •     Governance Plan




                          © Russell Martin & Associates www.russellmartin.com
   Page 22




                                                                                                                  11
3/7/2013




                                            Project Charter:

                                                                                  Business Objectives (Increase Revenue, Avoid Cost)
                                                                                  Primary

                                                                                  Secondary


                                                                                  Project Objectives




                        Scope Diagram
                                                                                  Quick N’ Dirty Risk:
                                                                                  Size (1-10 big)                               __________
                                                                                  Structure (1-10 no reqmnts)                   __________
                                                                                  Technology (1-10 new)                         __________
                                                                                  Average                                       __________


                                                                                  Constraints:       Can’t move       Moves little      Negotiate
                                                                                  Time
                                                                                  Cost

                                                                                  Quality/Scope


RISK FACTOR                     LIKELIHOOD (L, M, H)           IMPACT (L, M, H)        PREVENT BY                            REACT BY




                                            Project Charter:


Communications Strategy
Stakeholder                     Goal                           Frequency               Medium                                Comment




Governance Strategy
Type of Change (requirements,          Final Decision Makers               Consulted                            Comments
budget, scope, etc.)




                                                                                                                                                         12
3/7/2013




                  Create the Project Schedule
   Brainstorm                                            Find
                             Find Task                                                                      Determine the
   milestones                                          Resource
                           Dependencies                                                                       Schedule
   and tasks                                         Dependencies
                               What
    What
                               tasks                         Who’s                                                           What
    tasks
                              have to                       available                                                      dates are
   need to
                              be done                       to help?                                                        fixed?
  be done?
                               first?

•Start with flows          •Pants THEN                •What tasks will                                          •Status Reports
on Scope                   shoes                      wait on people?                                           •Approval Points
Diagram                                                                                                         •NO duration
•Training needed                                                                                                (date only)
•Review meetings
•Status reports

 Page 25                   © Russell Martin & Associates www.russellmartin.com




                  Milestones                            •     When Big Chunks of work will
                                                              be done
                                                        •     Dates to track interim progress
START



                                                                                                                           Governance
                                                                                Needs
                                                                                                                                            Sponsor:
                                                               Charities
        ANALYZE     requirements                                                                                                Budget
                                                                                                                                              CEO
                                                                                                                                  Status
                                                                   Volunteers
                                                                                                 Volunteer                        Communication Plan
                                                                     Food
                                                                                                Day Project

                                                                         Budget
                  DESIGN       blueprints
                                                                                                     Training




                                                                                                                                                  Corporate
                                                                                                                Schedule
                                                                                        Available




                                                                                                                                                Communications



                                                              Catering                              Employees


                              BUILD       deliverables


                                                            deliver,
                                       IMPLEMENT
                                                            transition


                                                             EVALUATE                               project and
                                                                                                                                                         END
                                                                                                    deliverables
 Page 26                   © Russell Martin & Associates www.russellmartin.com




                                                                                                                                                                      13
3/7/2013




                                                                     What has to happen to finish
                                                                     ANALYZE? Which Stakeholders
                                                                     / flows are involved?
                          Tasks
    START
                       6/1/11                                 Finalize                           Needs
                                                                                                                                            Governance
                                                                                                                                                             Sponsor:
                                                                              Charities                                                                        CEO
                                                              Charity                                                                            Budget
                                                                                                                                                   Status
                                                                                    Volunteers
                                                                                                                  Volunteer                        Communication Plan
                                                                                      Food
                                                                                                                 Day Project
              ANALYZE       requirements
                                                                                          Budget
                                                         Review with




                                                                                                                      Training
                                                                                                                                                                   Corporate




                                                                                                                                 Schedule
                                                                                                         Available
                                                                                                                                                                 Communications
 Done:                                                    Sponsor
6/20/11                                                                     Catering
                           DESIGN          blueprints                                                                 Employees
                                                                                                                                                                        Establish
                                                                         Finalize                                                                                       Messaging
Done: 7/1/11                                                                                                                                                             Needed
                                                                         Caterer                                               Invite
                                                                                                                             Employees
                                          BUILD     deliverables
            Done: 7/7/11
                                                                                                                                                                          Event
                                                                       deliver,
                                                  IMPLEMENT                                                                                                                Held
                             Done:                                     transition
                                                                                                                                                                        7/13/11
                            7/15/11
                                                                          EVALUATE                                   project and
                                                                                                                                                                          END
                                                                                                                     deliverables
    Page 27                          © Russell Martin & Associates www.russellmartin.com




                          Plan Back From the Due Date

  START          6/1/11
                                                                                         6/18/11                                                                ANALYZE
          6/8/11                6/12/11                                                      Finalize
            Finalize                                                                         Caterer
                                Review with                                                                                                                         Done:
            Charity
                                 Sponsor                                                                                                                           6/20/11

                                                        6/15/11

                                                          Invite
                                                        Employees


                                                        6/15/11
                                                         Establish
                                                         Messaging
                                                          Needed



    Page 28                          © Russell Martin & Associates www.russellmartin.com




                                                                                                                                                                                         14
3/7/2013




             Simple Status Reports
                               Accountable    Responsibl
                                                  e

          Project   Task            Project   Task         Due       Comments    Complete
                                    Manager   Owner
          VolDay    Finalize        Tai       Lou          6/8/11    Email
                    charity                                          results
          VolDay    Review with     Tai       Lou          6/12/11   Needs
                    Sponsor                                          approvals
          VolDay    Establish       Tai       Jo           6/15/11
                    messaging
                    needed
          VolDay    Contact         Tao       :pi          6/15/11   Already
                    United Way                                       done by
                                                                     charity
          VolDay    Invite          Tai       Maria        6/15/11
                    employees
          VolDay    Finalize        Tai       Brittney     6/18/11
                    Caterer



Page 29                © Russell Martin & Associates www.russellmartin.com




                   The primary task of all
                   effective leadership in
                organizations is to figure out
               ways to drive other people’s
                  emotions in a positive
                          direction.



Page 30              © Russell Martin & Associates www.russellmartin.com




                                                                                                 15
3/7/2013




          How Can I Get More HELP?

            At www.russellmartin.com:


                 •Purchase the Infoline at www.astd.org
                 •Visit our RMA Virtual Playground
                 •Purchase EQ assessment, EQ course (in-
                 a-box), books, webinars
                 •Get our LEARNING FLASH e-zine for
                 more tips and tools
                 •Find out about public webinars and
                 workshops
                 •Buy fun stuff in the store



Page 31     © Russell Martin & Associates www.russellmartin.com




                                                                       16

project team triage

  • 1.
    3/7/2013 PROJECT TEAM TRIAGE presented by Lou Russell, Russell Martin & Associates (317) 475-9311 @nolecture info@russellmartin.com nolecture.russell@gmail.com www.russellmartin.com © Russell Martin & Associates www.russellmartin.com Slide 1 Emotion-Based Survey Items 1. Describe a negative emotion you recently experienced on a project: __________. Rank the intensity of that emotion (1 = low, 10 = high): _____. 2. What factors contributed to your feelings about the problems? 3. Describe a positive emotion you recently experienced on a project: __________. Rank the intensity of that emotion (1 = low, 10 = high): _____. 4. What factors contributed to your feelings about the successes? Page 2 © Russell Martin & Associates www.russellmartin.com 1
  • 2.
    3/7/2013 Content  A Modelfor High Performing Project Teams  Stress, Triggers and Decisions Super L&D  Project Leader Management Strategies for the Real World Page 3 © Russell Martin & Associates www.russellmartin.com What’s Different? Projects are Flash Mobs Page 4 © Russell Martin & Associates www.russellmartin.com 2
  • 3.
    3/7/2013 Competencies Managing Changing Seeks to grow performance through Motivates employees Roles: accountability, a clear understanding of EQ, to high performance vision, prioritization, cognition, behaviors, motivators at all times project management, and competencies relationships, transition, metrics Empathy to Motivate: Manages own leadership transformation, develops strategies to lead through change unique to a person, builds skills to lead change Trust: build, communicate, care, Innovation: flexible conflict thinking, doing/ planning management, /learning, seizes diversity opportunities, manages risk Page 5 © Russell Martin & Associates www.russellmartin.com A Model for High Performance High Performing Team Trust / Alignment Accountability (self / others) Strengths and Processes, Roles, Challenges Measures Vision, Mission, Values Vision, Mission, Values Page 6 SELF EQ TEAM Behaviors / Motivators © Russell Martin & Associates www.russellmartin.com Behaviors / Motivators 3
  • 4.
    3/7/2013 How Clearly Do You See? Page 7 © Russell Martin & Associates www.russellmartin.com What Happens to Me? 100% people said… stress worse than 75% a generation ago job is 50% extremely stressful job is #1 25% stressor Page 8 © Russell Martin & Associates www.russellmartin.com 4
  • 5.
    3/7/2013 What Happens toMe? 100% stress worse than This information was a generation ago obtained in the 1990's in 75% large surveys by job is Northwestern National extremely Life Insurance Co, stressful Princeton Survey 50% Research Associates, St. Paul Fire and Marine job is #1 Insurance Co., Yale stressor University and The 25% Families and Work Institute. Page 9 © Russell Martin & Associates www.russellmartin.com Fight, Flight or Freeze Page 10 © Russell Martin & Associates www.russellmartin.com 5
  • 6.
    3/7/2013 Page11 © Russell Martin & Associates www.russellmartin.com Self-Awareness: Six Disruptive Emotions Emotions are a CALL to ACTION: Disruptive Emotion Your Experience Your Negative Reaction Anger / Defensiveness Anxiety / Fear Guilt / Shame Feeling “Down” Insecurity Embarrassment “Speak politely to an enraged dragon.” ― J.R.R. Tolkien Page 12 © Russell Martin & Associates www.russellmartin.com 6
  • 7.
    3/7/2013 Composed of the Capacity for… Self-Awareness – recognizing your feelings and behaviors INTRAPERSONAL Self-Regulation – managing your feelings and behaviors appropriately and staying motivated in spite of setbacks and obstacles Motivation – the desire to improve INTERPERSONAL Empathy – understanding what others feel Social Skills – building rapport and collaborating with others Page 13 © Russell Martin & Associates www.russellmartin.com The Behavioral Intelligence EQ Assessment Profile Pages 28-29 Page 14 © Russell Martin & Associates www.russellmartin.com 7
  • 8.
    3/7/2013 Your Behavioral Strengths: DISC C Careful Urgent D Objective, clear Pioneering High standards Innovative Good analyst Driven Detailed Likes challenge Picky Demanding Aloof Quick to anger Fearful Steady and sincere Optimistic Patient Motivator Empathetic Team Player Logical Problem solver Service-oriented Emotionally needy Apathetic under stress Inattentive Passive Trusting Resists change Poor with details S I Page 15 © Russell Martin & Associates www.russellmartin.com Style Analysis Graphs D I SC D I SC 100 100 90 90 80 80 Your How 70 70 “perfect” you place adapt 60 60 50 50 40 40 30 30 20 20 10 10 0 0 Adapted Natural Page 16 © Russell Martin & Associates www.russellmartin.com 8
  • 9.
    3/7/2013 Interacting with Other Styles Choose to adapt temporarily rather than permanently pretend to be what you are not Page 17 © Russell Martin & Associates www.russellmartin.com Teams Page 18 © Russell Martin & Associates www.russellmartin.com 9
  • 10.
    3/7/2013 Workplace Motivators Search for value of life Champion of beliefs Rigid Help others Order, unity Seeks Truth/ Empathy Always right Knowledge Generous Problem solving Self-sacrifice Impractical Can’t say “no” Watches “Discovery Channel”, PBS Stop hate and conflict Achieve inner vision Make Money Self-fulfillment Practical Humor or sarcasm Future oriented, savings Impractical Workaholic Inner feelings not logic Seeks to win Never enough Control, power End justifies means Breaks rules Can appear to feel superior to others Page 19 Page 19 © Russell Martin & Associates www.russellmartin.com Motivators Graph Top 2 Situational 2 80 70 60 50 40 Averages 30 20 10 0 The Uti Aes Soc Ind Tra 60 30 50 48 27 37 Low 2 © Russell Martin & Associates www.russellmartin.com 10
  • 11.
    3/7/2013 Dare to Steps to Great Projects Properly Manage Resources! Define Plan Manage Review END START initiate plan monitor close 1. Set Business 1. Determine 1. Control work 1. Close the project Objectives Milestones in progress 2. Turn over 2. Establish Project 2. Schedule 2. Provide deliverables Scope Task status and 3. Hold Project Dependencies feedback 3. Set Project Review Objectives 3. Adjust for 3. Leverage 4. Celebrate Resource Governance 4. Mitigate Risks accomplishments Dependencies 4. Resolve 5. Establish Constraints 4. Create budget conflict 6. Plan communications 7. Establish Governance Plan Page 21 © Russell Martin & Associates www.russellmartin.com Building the Project Charter (DEFINE) • Business Objectives • Scope • Risk • Project Objectives • Communications Plan • Governance Plan © Russell Martin & Associates www.russellmartin.com Page 22 11
  • 12.
    3/7/2013 Project Charter: Business Objectives (Increase Revenue, Avoid Cost) Primary Secondary Project Objectives Scope Diagram Quick N’ Dirty Risk: Size (1-10 big) __________ Structure (1-10 no reqmnts) __________ Technology (1-10 new) __________ Average __________ Constraints: Can’t move Moves little Negotiate Time Cost Quality/Scope RISK FACTOR LIKELIHOOD (L, M, H) IMPACT (L, M, H) PREVENT BY REACT BY Project Charter: Communications Strategy Stakeholder Goal Frequency Medium Comment Governance Strategy Type of Change (requirements, Final Decision Makers Consulted Comments budget, scope, etc.) 12
  • 13.
    3/7/2013 Create the Project Schedule Brainstorm Find Find Task Determine the milestones Resource Dependencies Schedule and tasks Dependencies What What tasks Who’s What tasks have to available dates are need to be done to help? fixed? be done? first? •Start with flows •Pants THEN •What tasks will •Status Reports on Scope shoes wait on people? •Approval Points Diagram •NO duration •Training needed (date only) •Review meetings •Status reports Page 25 © Russell Martin & Associates www.russellmartin.com Milestones • When Big Chunks of work will be done • Dates to track interim progress START Governance Needs Sponsor: Charities ANALYZE requirements Budget CEO Status Volunteers Volunteer Communication Plan Food Day Project Budget DESIGN blueprints Training Corporate Schedule Available Communications Catering Employees BUILD deliverables deliver, IMPLEMENT transition EVALUATE project and END deliverables Page 26 © Russell Martin & Associates www.russellmartin.com 13
  • 14.
    3/7/2013 What has to happen to finish ANALYZE? Which Stakeholders / flows are involved? Tasks START 6/1/11 Finalize Needs Governance Sponsor: Charities CEO Charity Budget Status Volunteers Volunteer Communication Plan Food Day Project ANALYZE requirements Budget Review with Training Corporate Schedule Available Communications Done: Sponsor 6/20/11 Catering DESIGN blueprints Employees Establish Finalize Messaging Done: 7/1/11 Needed Caterer Invite Employees BUILD deliverables Done: 7/7/11 Event deliver, IMPLEMENT Held Done: transition 7/13/11 7/15/11 EVALUATE project and END deliverables Page 27 © Russell Martin & Associates www.russellmartin.com Plan Back From the Due Date START 6/1/11 6/18/11 ANALYZE 6/8/11 6/12/11 Finalize Finalize Caterer Review with Done: Charity Sponsor 6/20/11 6/15/11 Invite Employees 6/15/11 Establish Messaging Needed Page 28 © Russell Martin & Associates www.russellmartin.com 14
  • 15.
    3/7/2013 Simple Status Reports Accountable Responsibl e Project Task Project Task Due Comments Complete Manager Owner VolDay Finalize Tai Lou 6/8/11 Email charity results VolDay Review with Tai Lou 6/12/11 Needs Sponsor approvals VolDay Establish Tai Jo 6/15/11 messaging needed VolDay Contact Tao :pi 6/15/11 Already United Way done by charity VolDay Invite Tai Maria 6/15/11 employees VolDay Finalize Tai Brittney 6/18/11 Caterer Page 29 © Russell Martin & Associates www.russellmartin.com The primary task of all effective leadership in organizations is to figure out ways to drive other people’s emotions in a positive direction. Page 30 © Russell Martin & Associates www.russellmartin.com 15
  • 16.
    3/7/2013 How Can I Get More HELP? At www.russellmartin.com: •Purchase the Infoline at www.astd.org •Visit our RMA Virtual Playground •Purchase EQ assessment, EQ course (in- a-box), books, webinars •Get our LEARNING FLASH e-zine for more tips and tools •Find out about public webinars and workshops •Buy fun stuff in the store Page 31 © Russell Martin & Associates www.russellmartin.com 16