2012-05-17 Leading Through Crisis Using Emotional Intelligence

LEADING IN CRISIS USING
EMOTIONAL INTELLIGENCE
(EQ)
presented by
Russell Martin & Associates
(317) 475-9311
info@russellmartin.com
nolecture.russell@gmail.com
www.russellmartin.com

Slide 1

How Do You Feel?

1. Name the positive emotion you recently experienced as a leader.
The emotion you felt : __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What is different now about leadership that caused this feeling?

© Developed by
2 Russell Martin & Associates

How Do You Feel?

1. Name the negative emotion you recently experienced as a leader.
The emotion you felt: __________.
2. Rank the intensity of that emotion (1 = low, 10 = high): _____.

3. What is different now about leadership that caused this feeling?

© Developed by

Content

A Model for
High
Performance

Self and Team
Clarity

Stress,
Triggers and
Decisions

© Developed by

Learning Objectives

 Identify triggers, strengths, and
motivators that drive high
performance for you and your team
 Identify and mitigate opportunities
for Me/Me, Me/You and Me/Job
conflict
 Build a personal discipline to
improve decision making and
performance
© Developed by

A Model for High Performance

High
Performing
Team

Trust / Alignment

Accountability (self / others)

Behaviors / Motivators
Behaviors / Motivators
Strengths and Processes, Roles,
Challenges Measures
EQ

Vision, Mission, Values Vision, Mission, Values

Emotional Intelligence
SELF
© Developed by

TEAM Russell Martin & Associates

How Clearly Do You See?

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The Behavioral Intelligence EQ Assessment

13

General Characteristics

14

Your Body Reacts: It’s Chemical

Ironically, the
workplace has
become one of
the most
inefficient places
to work.

© Developed by

Intrapersonal Self-Awareness

16

Self-Awareness: Six Disruptive Emotions
Emotions are a CALL to ACTION:
Disruptive Emotion Your Experience Your Negative Reaction
Anger / Defensiveness
Anxiety / Fear
Guilt / Shame
Feeling “Down”
Insecurity
Embarrassment

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Your Behavioral Strengths: DISC
C Careful Urgent
D
Objective, clear Pioneering
High standards Innovative
Good analyst Driven
Detailed Likes challenge
Picky Demanding
Aloof Quick to anger
Fearful

Steady and sincere Optimistic
Patient Motivator
Empathetic Team Player
Logical Problem solver
Service-oriented Emotionally needy
Apathetic under stress Inattentive
Passive Trusting
Resists change Poor with
details

S I
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Intrapersonal Self-Regulations
Based on this DISC profile…

19

Self Regulation
Activating Event
My co-worker skipped my meeting.
Beliefs
My co-worker should have known better.
Consequential Emotions
Anger, hurt
Dispute Your Own Feelings
- Dr. Albert Ellis, How to Control Your Anger Before it
Controls You

© Developed by

Ideas for Regulation
Disruptive Emotion Regulation

Anger / Defensiveness • Postpone
• Identify triggers / beliefs
• Do something that makes you happy
• Reframe
• Check your expectations
• Choose your battles, will it matter in 10 years?
Anxiety / Fear / Insecurity • Ask questions to broaden what is real
• Change “what do I do” to “what is going on here”
• Counter with mitigation: “…then I will…”
• Choose living
Guilt / Shame / Embarassment • Face it
• Evaluate boundaries with others, is it your responsibility
• Notice the difference between guilt and shame
• Ask help seeing a perspective change
• Forgive yourself
Feeling “Down” • Add an energizing activity
• Remove draining activity
• Eat well, rest
• Small steps
• Revisit your beliefs
• Professional help
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Building the Resiliency Attitude

I. II.

III. IV.

© Developed by
22 Page 22

Optimism as a Core Strength
The optimist follows a distinct path when faced
with a setback:
• Assesses the situation as objectively as possible
• Owns the outcome
• Commits to a course of action for change
• Holds a powerful belief in the possibility of
implementing the change

- Dr. Martin Seligman, Learned Optimism

© Developed by

Self and Team Clarity

Who am I?
What are my priorities / values?
What are my strengths / blind spots?
What is my plan?

© Developed by

PRIORITIES/VALUES

Search for value of life
Champion of beliefs
Rigid
Help others Order, unity Seeks Truth/
Empathy Always right Knowledge
Generous Problem solving
Self-sacrifice Impractical
Can’t say “no” Watches “Discovery
Channel”, PBS
Stop hate and conflict

Achieve inner vision Make Money
Self-fulfillment Practical
Humor or sarcasm Future oriented, savings
Impractical Workaholic
Inner feelings not logic Seeks to win Never enough
Control, power
End justifies means
Breaks rules
Can appear to feel
superior to others

© Developed by
25 Page 25

Me / Me (and Me / You Conflict)

The lesser the shaded area, the greater the possibility for conflict.

I I
S S
D I
C C
D D
S C
D S
I S
I C
D C
© Developed by
27 Page 27

Defining Emotional Intelligence
An team or individual with
mediocre IQ but high EQ
will outperform a team with
the highest IQ and low
EQ.
DISC Decision Making
Motivators Competency (Superior
Performance)
Behavior
360
Cognition Assessments
Performance
EQ Multiple Reviews
Intelligence
Memory

© Developed by

How Can I Get More HELP?

At www.russellmartin.com:

•Purchase the Infoline at www.astd.org
•Plan to attend our VIRTUAL BOOK
SIGNING 5/29. Pre-order book at our
website.
•Need PDUs? How about RMA elearning
options? Check it out at our store.
•Get our LEARNING FLASH e-zine for
more tips and tools
•There’s still time to register for Realistic
Project Management in Indianapolis next
week on Tuesday and Wednesday
© Developed by

2012-05-17 Leading Through Crisis Using Emotional Intelligence

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