The document outlines a 9-step process for choosing the right conflict management strategy in the workplace: 1. Call a meeting and define the situation factually without judgment. 2. Discuss possible negative issues while emphasizing they are perceptions, not facts. 3. Encourage looking at possible positive aspects to build on. 4. Discuss various options and gain commitment to positive aspirations. 5. Generate plans to achieve listed aspirations and address remaining negatives. 6. Establish a structure to accomplish goals. 7. Discuss the costs of non-compliance. 8. Decide how to evaluate progress. 9. Summarize and reinforce the positive goals.