The document discusses the nature and causes of conflict, as well as strategies for managing conflict constructively. It defines conflict as contradictory values, perspectives or opinions between two or more parties. Conflict is inevitable and can be positive when managed well, but becomes a problem when it hampers productivity or lowers morale. The document then outlines types of managerial actions that can cause workplace conflicts, such as poor communication or inconsistent leadership. It provides steps that managers can take to minimize conflicts, like clarifying job descriptions and building employee relationships. Finally, the document discusses different approaches for dealing with internal conflicts and resolving conflicts with other parties, emphasizing the importance of understanding different perspectives, finding areas of agreement, and working together to address issues rather than