The document presents an online workshop on conflict management in educational organizations, detailing various types of conflicts and their sources. It outlines learning outcomes for students, emphasizing understanding and handling conflicts through various strategies. The content also discusses the role of conflict, both positive and negative, in educational settings.

1. ALLAMA IQBAL OPEN
UNIVERSITY, ISLAMABAD
ONLINE WORKSHOP
UNIT-3
CONFLICT MANAGEMENT IN
EDUCATIONAL ORGANIZATIONS
IN
EDUCATIONAL MANAGEMENT
AND LEADERSHIP
CC 6467
Presented by:
Ch. M. Ashraf
m.ashraf0919@gmail.com
tinyurl.com/z3j85t57
Telegram: https://t.me/duhdra

2. EDUCATIONAL MANAGEMENT
AND LEADERSHIP
2
By:
Ch.
M.Ashraf
tinyurl.com/z3j85t57
Telegram:
https://t.me/duhdra
UNIT-3
CONFLICT MANAGEMENT
IN
EDUCATIONAL ORGANIZATIONS

3. INTRODUCTION
Five conflict response modes.
 Competing
 Avoiding
 Accommodating
 Compromising
 Collaborating
3
By:
Ch.
M.Ashraf
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Telegram:
https://t.me/duhdra

4. LEARNING OUTCOMES
After studying this unit, the students will be able to
• Elaborate the conflict and conflict management.
• Explain the types of conflict in educational organizations.
• Identify the sources of conflict in educational organizations.
• Express the role of conflict and suggest strategies of handling
conflicts in educational organizations.
4
By:
Ch.
M.Ashraf
tinyurl.com/z3j85t57
Telegram:
https://t.me/duhdra

5. DEFI: -- CONFLICT AND CONFLICT MANAGEMENT
Conflict a is an expressed struggle between at least two
interdependent parties who perceive in compatible goals, scare
resources and interference from others in achieving their goals”.
Conflicts exist when ever in compatible activities occur.
5
By:
Ch.
M.Ashraf
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Telegram:
https://t.me/duhdra

6. CONFLICT MANAGEMENT
(Varied definitions of conflict, attitudes towards it and images of
its role are also varied)
Conflict is often needed. It:
(i). Helps to raise and address problems.
(ii). Energizes work to be on the most appropriate issues.
(iii). Helps people “be real”,e.g. it motivates them to participate.
(iv). Helps people learn how to recognize and benefit from their
differences. 6
By:
Ch.
M.Ashraf
tinyurl.com/z3j85t57
Telegram:
https://t.me/duhdra

7. TYPES OF CONFLICTS IN EDUCATIONAL ORGANIZATIONS
Conflict is a problem when it:
1. Hampers Productivity
2. Lowers morale.
3. Causes more and continued Conflicts.
4. Causes inappropriate Behaviors.
• On the Basis of involvement
• On the Basis of Scope.
• On the Basis of Results
• On the Basis of Sharing by Groups
• On the Basis of Strategy
• On the Basis of Rights and Interests. Conti………..
7
By:
Ch.
M.Ashraf
tinyurl.com/z3j85t57
Telegram:
https://t.me/duhdra

8. TYPES OF CONFLICTS IN EDUCATIONAL ORGANIZATIONS
Categories of Conflicts
1. Affective Conflict
(Due to anger, frustration interpersonal)
2. Substantive Conflict
(Due to Disagreements among groups-having different ideas /
opinions about the task performed)
3. Conflict of interest
4. Conflict of values
Conti……….. 8
By:
Ch.
M.Ashraf
tinyurl.com/z3j85t57
Telegram:
https://t.me/duhdra

9. TYPES OF CONFLICTS IN EDUCATIONAL ORGANIZATIONS
Categories of Conflicts
5. Goal Conflict
6. Realistic VS Nonrealistic
7. Institutionalized VS Non- Institutionalized Conflict
8. Retributive Conflict
9. Misattributed Conflict
10. 10.Displaced Conflict
9
By:
Ch.
M.Ashraf
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10. SOURCES OF CONFLICT IN EDUCATIONAL ORGANIZATIONS
1. Limited resources
2. Inter dependent work activities.
3. Differentiation of activities
4. Communication Problems
5. Differences in Perceptions
6. The environment of Organizations
7. Individual differences
8. Task symmetries / Assignments
9. Difference in time horizons 10
By:
Ch.
M.Ashraf
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11. ROLE OF CONFLICT IN EDUCATIONAL ORGANIZATIONS
• Positive outcomes.
• Negative outcomes.
11
By:
Ch.
M.Ashraf
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12. TECHNIQUES / STRATEGIES OF HANDLING CONFLICTS
1. Problem – Solving
2. Super Ordinate goals
3. Avoidance
4. Smoothing
5. Compromise
6. Authoritative Command
7. Altering the human variables
8. Altering Structural Variables.
12
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Ch.
M.Ashraf
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9. Citizen advisors
10. Confrontation Sessions
11. Sensitivity Training
12. Process involvement
13. Educational Pluralism
14. Volunteerism
15. Cooperative Studies
Conti………..

13. TECHNIQUES / STRATEGIES OF HANDLING CONFLICTS
Deutsch argues that mediator follows these steps and skills.
• They establish a working alliance with the parties.
• Improve the Climate between the parties
• Address the issues.
• Apply pressure for settlement.
• Establish a cooperative problem-solving attitude decision
making.
• Develop a creative group process and group decision making.
• They must gather considerable substantive knowledge about
the problems around which the conflict centers.
13
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Ch.
M.Ashraf
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14. 14
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Ch.
M.Ashraf
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CONFLICT MANAGEMENT IN EDUCATIONAL ORGANIZATIONS

15. HUMAN DEVELOPMENT AND LEARNING
THEORIES REGARDING INTELLECTUAL DEVELOPMENT
15
By:
Ch.
M.Ashraf
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