Communication is the process of exchanging information, ideas, thoughts, feelings and emotions through speech, signals, writing or behavior. There are linear and interactive models of communication. The linear model involves one-way transmission of a message from sender to receiver without feedback, while the interactive model allows for feedback from the receiver to the sender. Effective communication requires encoding and decoding of messages, as well as consideration of potential noise or barriers that can disrupt the process. Understanding communication processes is important for business, leadership, and the workplace as communication skills are essential for collaboration and success.

2. is what ??
It is a process of exchanging –
Information
Ideas
Thoughts
Feelings
Emotions
Through –
Speech
Signals
Writing
Behavior
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3. The Communication Process
Presented by: Diwanie R.
Perez

4. What is communication
process?
“Transmission of a message from a sender to a
receiver in an understandable manner.”
• The communication process is a guide toward realizing
effective communication.
• Effective communication leads to understanding.

5. Sender
Channel
Receiver
Feedback
Channel
Encoding
Decoding
MessageNoise
Barrier
Process of
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6. Communication Models
Communication is classified
into two groups:
• Linear
• Interactive

7. Linear Model
Here information is transmitted from sender
to receiver via a channel without the sender
receiving any feedback.

8. Linear Model
Example: Talking to a person and that
person is ignoring you

9. Linear Model
Sender
Message
Receiver

10. Interactive Model
• Here there is feedback; it allows the
sender to know that the message was
received.

11. Interactive Model
Example: Having a conversation with someone

12. Noise
Interactive Model
Encoder
Sender
Decoder
Decoder
Receiver
Encoder
Message
Feedback

13. Message
• Message – is the information
being transmitted from the
sender to the receiver

14. Encoding
Encoding is putting thought or information
into words, signs or symbols.

15. Encoding
This allows the message to be conveyed to
the receiver.

16. Decoding
• Is when the sender interprets the message and
gives it meaning from his/ her perspective

17. Feedback
• Is the response given to the sender from
the receiver.

18. Feedback
Allows the sender to determine if the message
was received and how accurately it was
received

19. Noise
• Anything that disrupts the communication process
for example language.

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21. Importance of understanding communication
process
• Communication is only successful when both the sender and the receiver
understand the same information as a result of the communication.
Importance of Communication in Business:
• Effective communication is vital to all businesses. The communication process
involves:
"If I went back to college again, I'd concentrate on two areas: learning to
write and to speak before an audience. Nothing in life is more important
than the ability to communicate effectively."
-- J, M, Keynes

22. Importance of understanding communication
process
Importance of Communication in the Workplace
• Communication is important in a workplace setting because people
must interact with one another in ways that will get the job done
quickly and effectively.
"Communication is really all anyone ever gets paid for
ultimately...and if you cannot effectively communicate...you
will PAY...not get paid..." -- Doug Firebaugh
Importance of Communication in Leadership
• It is simply impossible to become a great leader without being a great
communicator.
"The art of communication is the language of leadership." —
James Thompson
• Good Leaders, Good Communicators.

23. Basic Methods of
Interpersonal
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24. INTERPERSONAL COMMUNICATION
• Communication is a social process
involving understanding and transfer
of information from one person to
others.

25. ROLE OF INTERPERSONAL
COMMUNICATION
• Employees at all levels spend majority
of their day communicating
• The major skill upon which employees
depend is communication
• Unless employees can communicate
with their fellow employees, boss and
supervisors they are doomed to
failure as effective managers

26. FACTS ABOUT INTERPERSONAL
COMMUNICATION
• Whatever media used employees use 70-
90% of their waking hours
communicating.
• Only too often People do not say what
they mean and do not mean what they
say.
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27. Verbal
 It refers to the form of communication in which message
is transmitted verbally.
 Communication is done by word of mouth and a piece of
writing.
 In verbal communication remember the acronym “KISS”
(keep it short and simple).
Verbal Communication is divided into:
 Oral Communication
 Written Communication
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28. Oral
 In oral communication, Spoken words are used.
 It includes face-to-face conversations, speech,
telephonic conversation, video, radio, television,
voice over internet.
 Communication is influence by pitch, volume,
speed and clarity of speaking.
 Advantages –
It brings quick feedback.
In a face-to-face conversation, by reading facial
expression and body language one can guess
whether he/she should trust what’s being said or
not.
 Disadvantages –
In face-to-face discussion, user is unable to deeply
think about what he is delivering, so this can be
counted as a fault.
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29. Written
 In written communication, written signs or symbols
are used to communicate.
 In written communication message can be
transmitted via email, letter, report, memo etc.
 Written Communication is most common form of
communication being used in business.
 Advantages –
Messages can be edited and revised
Written communication provide record and backup.
A written message enables receiver to fully
understand it and send appropriate feedback.
 Disadvantages –
Written communication doesn’t bring instant
feedback. It take more time in composing a written
message as compared to word-of-mouth and
number of people struggles for writing ability.20-04-2016 10:08:23 29

30. Nonverbal
• Nonverbal communication is the sending
or receiving of wordless messages. Such
as gesture, body language, posture, tone
of voice or facial expressions, is called
nonverbal communication.
• Nonverbal communication is all about
the body language of speaker.
Nonverbal communication have the
following three elements –
• Appearance
Speaker – clothing, hairstyle, neatness,
use of cosmetics
Surrounding – room size, lighting,
decorations, furnishings
• Body Language
facial expressions, gestures, postures
• Sounds
Voice Tone, Volume, Speech rate
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31. • Interpersonal communication is the
communication between two people but can
involve more in informal conversations.
– Examples are when you are talking to your
friends. A teacher and student discussing an
assignment. A patient and a doctor
discussing a treatment. A manager and a
potential employee during an interview.
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32. PERCEPTIONS AND ATTITUDES
WHAT WIFE SAYS TO THE HUSBAND……….go to
the store, lay down the mulch, wash and wax the car,
get the kids to school rent some videos, and finish the
rest of dishes.
What husbands hear…
Go blah blah blah lay
down blah blah blah and
Blah blah blah get blah
blah blahs some blah blah
blah rest.

33. ROLE OF PERCEPTIONS IN
INTERPERSONAL COMMUNICATION
• accurate self perception increases
the likelihood of accurate
interpersonal communication.
• realistic perception of others is a key
element in solving problems jointly
and working with others.

34. BUILDING INTERPERSONAL SKILLS
THEORY OF BALANCE BY DARWIN
• There is a tendency to maintain balance in our
body, structure and attitude.
• In case of imbalance balance is regained through
cooperation with our peers and family.
EMPHATIC LISTENING
• We are either speaking or preparing to speak.

35. BULDING INTERPERSONAL SKILLS
• Apologizing seriously in case of mistakes.
• Keeping commitments .
• Attending to little things.
• Engaging mind before mouth.
• Criticizing action behavior instead of
personality.

36. Tools of effective
• Be Brief
• Manners
• Using “I”
• Be Positive
• Good listener
• Spice up your words
• Clarity
• Pronunciation
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37. TEN COMMANDENTS
• Smile always.
• Be positive.
• Be appreciative.
• Pay attention.
• Practice active listening.
• Bringing people together.
• Resolve conflicts.
• Communicate clearly using simple language.
• Step in others shoes.
• Avoid complaining.

38. EM 208, 2nd Semester
2014-2015 Batch
MASTER of ARTS in EDUCATION
LAGUNA STATE POLYTECGNIC UNIVERSITY20-04-2016 10:08:23 38
Diwanie Reyes
Perez