The document discusses various aspects of communication. It begins by explaining research that found people can still read jumbled words as long as the first and last letters are in the right place, demonstrating the incredible ability of the human mind. It then discusses nonverbal communication such as body language, facial expressions, and tone of voice. The document also emphasizes the importance of listening skills like clarifying, reflective listening, showing empathy, and encouragement. Finally, it addresses verbal communication and provides tips for using "I" messages to communicate feelings assertively.
Presenter: Charlene Latimer, Faculty, School of Student Life Skills - Daytona State College
Effective communication skills are essential for success. This session will address how we communicate in a fun and interactive format. Participants will examine their styles of communicating, different forms of communication as well as strategies to improve how they interact with others in all aspects of their lives.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
Presenter: Charlene Latimer, Faculty, School of Student Life Skills - Daytona State College
Effective communication skills are essential for success. This session will address how we communicate in a fun and interactive format. Participants will examine their styles of communicating, different forms of communication as well as strategies to improve how they interact with others in all aspects of their lives.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
In this part of the world, less importance is given to practical skills but theoretical knowledge. At Kwara State University, we are committed to giving our students both. We expect them to have the preparatory empowerment before embarking on their practicum and clinical attachments. This is one of the many lectures/class quiz.
How are you perceived by your peers, your leaders, and business partners throughout the organization? Participants in this class will learn how they can develop and enhance their business etiquette skills while improving their confidence in networking situations.
Communication skills & effective listeningRasha Khaled
Communication training tips:
1. Definition of communication.
2. Functions of communication.
3. Communication process.
4. Types of communication.
5. Praverbal communication.
6. Direction of communication & Network types.
7. Definition of Grapevine & how to reduce consequences of rumors.
8. Ways of Communication.
9. Definition of LISTENING & levels of listening.
10. Empathic listening & its skills.
11. Barriers to effective Listening.
12. Johari window.
13. Benefits & Fears associated with self-disclosure.
14. How to achieve Effective Listening.
15. Communication Goals.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
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6. Style of Communication
Quiz
1. You are in a restaurant and order a steak
medium-rare, but it is served to you well
done. You would:
a) Accept it since you sort of like it well done
anyway.
b) Angrily refuse the steak and insist on seeing the
manager to complain about the poor service.
c) Call the waiter and indicate you ordered your
steak medium-rare, then turn it back.
7. Style of Communication
Quiz
2. You are a customer waiting in line to be
served. Suddenly, someone steps in line ahead
of you. You would:
a) Let the person be ahead of you since he/she is
already in line.
b) Pull the person out of line and make him/her go
to the back.
c) Indicate to the person that you are in line and
point out where it begins.
8. Style of Communication
Quiz
3. After walking out of a store where you
purchased some items you discover you were
short-changed. You would:
a) Let it go since you are already out of the store
and have no proof you were short-changed.
b) Go to the manager and indicate how you were
cheated by the clerk, then demand the proper
change.
c) Return to the clerk and inform him/her of the
error.
9. Style of Communication
Quiz
4. You are in the middle of watching a very
interesting television program when your mom
comes in and asks you for a favor. You would:
a) Do the favor as quickly as possible, then return
to the program to finish watching it.
b) Say "no," then finish watching your program.
c) Ask if it can wait until the program is over and, if
so, do it then.
10. Style of Communication
Quiz
5. A friend drops in to say hello, but stays too long,
preventing you from finishing some important
homework. You would:
a) Let the person stay, then finish your homework
another time.
b) Tell the person to stop bothering you and to get
out.
c) Explain your need to finish your homework and
request he/she visit another time.
11. Style of Communication
Quiz
6. You ask a gas station attendant for five dollars
worth of gas. However, he fills up your tank by
mistake and asks for twelve dollars. You would:
a) Pay the twelve dollars since the gas is already in
your tank and you will eventually need it
anyway.
b) Demand to see the manager and protest being
ripped off.
c) Indicate you only requested five dollars worth
of gas and give him only five dollars.
12. Style of Communication
Quiz
7. You suspect someone of harboring a grudge
against you, but you don't know why. You would:
a) Pretend you are unaware of his/her anger and
ignore it, hoping it will correct itself.
b) Get even with the person somehow so he/she
will learn not to hold grudges against you.
c) Ask the person if they are angry, then try to be
understanding.
13. Style of Communication
Quiz
8. You bring your car to a garage for repairs and receive
a written estimate. But later, when you pick up your
car, you are billed for additional work and for an
amount higher than the estimate. You would:
a) Pay the bill since the car must have needed the extra
repairs anyway.
b) Refuse to pay, and then complain to the Motor
Vehicle Department or the Better Business Bureau.
c)
Indicate to the manager that you agreed only to the
estimated amount, then pay only that amount.
14. Style of Communication
Quiz
9. You invite a good friend to your house for a
dinner party, but your friend never arrives and
neither calls to cancel nor to apologize. You
would:
a) Ignore it, but manage not to show up the next
time your friend invites you to a party.
b) Never speak to this person again and end the
friendship.
c) Call your friend to find out what happened.
15. Style of Communication
Quiz
10. You are in a group discussion at work that includes
your boss. A co-worker asks you a question about
your work, but you don't know the answer. You
would:
a) Give your co-worker a false, but plausible answer so
your boss will think you are on top of things.
b) Do not answer, but attack your co-worker by asking
a question you know he/she could not answer.
c) Indicate to your co-worker you are unsure just now,
but offer to give him/her the information later.
16. 3 Styles of
Communication
•Passive: unwilling or unable to express thoughts and feelings in a
direct or firm manner.
•Putting others’ needs ahead of your own
•Dislike conflict/ will go out of way to avoid arguments
•Aggressive: overly forceful, pushy, or hostile.
•May involve bullying or intimidation
•May not pay attention to others’ thoughts, feelings, or needs.
•Assertive: expressing your views clearly and respectfully.
•Standing up for your rights while respecting the rights of others
•Negotiating and compromising
17. 3 Ways We Communicate
•Nonverbal
•Listening
•Verbal
18. Nonverbal
Communication
*93% of a message’s credibility is communicated
nonverbally.
55% = body language
38% = tone, pitch, and voice variation
7% = words
19. Nonverbal Communication
•Body Language: nonverbal communication through
gestures, facial expressions, behaviors, and posture.
•Sometimes what we say is not as important as HOW
we say it.
•Everything we do sends a message!
21. What Different Nonverbal Cues Mean
• Crossed Arms
• Closed off. Implies resistance. Not
listening or interested.
• Mirroring
• Shows interest. You find the speaker
favorable.
• A nose rub
• Linked with deception. Could mean
you’re lying or trying to hide the
truth.
• Forward lean/decrease in backwards
lean
• Indicates positive sentiment and
interest.
• A barrier
• You’re too close. Back off.
• A hand placed under the chin
• Contemplative. Making a decision.
• Feet pointed toward the door
• Ready to leave. The feet are the most
honest part of the body. What
direction are they facing?
Eye Contact
• Shows interest, attention, and
involvement.
• Raised Eyebrow
• May indicate skepticism or interest,
depending on how it is done.
• Avoiding Eye Contact
• dishonesty or discomfort
• A back of the neck scratch
• Concerned or have questions.
29. Tone, Volume, pitch, and
Variation
• Brian really wants to ask Jessica on a date.
• Brian really wants to ask Jessica on a date.
• Brian really wants to ask Jessica on a date.
• Brian really wants to ask Jessica on a date.
• Brian really wants to ask Jessica on a date.
• Brian really wants to ask Jessica on a date.
31. Listening
• We have 2 ears and 1 mouth for a reason…
• We should use those accordingly
• 2:1
• Covey said, “Seek first to UNDERSTAND, then
be UNDERSTOOD.”
• Volunteer…?
32. Listening Skills
•Active Listening: paying close attention to
what someone is saying and communicating.
4 Listening Skills
Clarify
Reflective Listening
Empathy
Encouragement
33. 4 Listening Skills
Clarify
• Ask questions. Make sure you understand what the speaker is
saying. Check for understanding.
Reflective Listening
• “So what you’re saying is…” Rephrasing or summarizing.
Empathy
• Show other person you relate to their feelings. Don’t pass
judgment on the speakers attitudes or actions.
Encouragement
• Signs you are following what the speaker is saying and listening
to them. Face the speaker and make eye contact. Nod or make
comments: “I see”, “Go on”.
34. The Wright Family
• Pass your item to the RIGHT or LEFT each time
you hear the appropriate word…
35. Pop Quiz
1. What’s the aunts name who got left at home?
2. How many children are in the Wright family?
3. What appliance did mother Wright think she
left on?
4. What problem did Susan Wright complain of?
5. Where was the Wright family when they
decided to drive home?
39. Communication Errors
• Be clear and concise when getting your
message across.
• Good communication requires both good verbal
skills and good listening skills
• Always work to avoid MISCOMMUNICATIONS!!!
40. Verbal Skills
•“I” message: a statement that focuses on your feelings
rather than on someone else’s behavior.
•Replace “You” messages with “I” messages
41. “I” Messages
3 INGREDIENTS
1.
Event
2. Consequence of that event
3. Feeling
•How the event made you feel
•Example: “When you came
home late (event), I wasn’t
able to get to my dance recital
on time (consequence) and I
was really upset about it
(feeling).”
42. Changing a “You” message
to an “I” message
•You told me you were coming to my
performance and you didn’t show up.
You don’t support me at all!
•You were supposed to pick me at 2:15.
You were there until 3. You made me
wait while it was snowing. You are the
worst!