Four style of communication
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The document discusses four different communication styles - chat, control, question, and complete. [1] Chat is friendly and casual with little self-disclosure. Control can be light, focusing on suggestions, or heavy, using commands to change something. [2] Questioning seeks information to manage change or assist in decision making. [3] Complete style involves honest, caring sharing to collaborate and form plans including all parties.
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The document describes 4 basic communication styles - passive, aggressive, passive-aggressive, and assertive. Passive communicators avoid expressing feelings and needs, leading to low self-esteem. Aggressive communicators violate others' rights to advocate for themselves. Passive-aggressive communicators feel powerless and sabotage others indirectly. Assertive communicators clearly state feelings and needs without violating others, building high self-esteem and healthy relationships.
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Four style of communication
- 1. Presented by : Raouia M’SAMRI
- 2. 1. Chat 2. Contrôle Lightcontrôle Heavy controle 3. Question 4. Complete style
- 3. Chat style : Friendly, courteous, confortable Low work No deep self-disclosure by either party
- 4. Chating purpose : Build a Relationship Passe time Passe a long simple information Not to change something
- 5. Chat’s actions : Report , describe, job, tell stories Focuces on either party
- 6. Chat examples : is’nt this good ? We just recieved your letter.
- 7. Controling style: Light contrôle Heavy contrôle
- 8. Controling, authoritative, focused. Medium work Speaker’s want usually disclosed
- 9. Contrôle purpose : To change something Advice Negociate sell
- 10. Contrôle’s actions: Command Encourage Praise Complain Focuses on speaker’s desire.
- 11. Light contrôle: How would it be if you wait till tomorrow to come? Children ! It’s almost time for bed That music hurts my ears,
- 12. Heavy contrôle : Children, go to bed We can not agree to that deadline You will need to apologize before i can work with you
- 14. Question purpose : To manage change Find out information Assist in making decisions
- 15. Question examples : What have u tried so far ? Can you rule anything out yet ?
- 16. Complete style: Honest, clear , caring High work Self-disclosure is hight
- 17. Complete purpose: To collaborate Share Form a plan that Include all parties
- 18. Complete’s actions : Share honestly an intimately
- 19. complete examples: I will be waiting for you to change your mind, I like the idea of hiring more two people
- 20. Thank you for your attention M’samri Raouia