This document discusses three communication styles: passive, aggressive, and assertive. Passive communication is characterized by allowing others to violate one's rights and not valuing oneself, while aggressive communication focuses on winning at the expense of others and not listening to other opinions. Assertive communication is described as the optimal style, expressing one's honest thoughts, feelings, and beliefs respectfully without violating others' rights. It is considered most effective for building long-term relationships and achieving mutual satisfaction and effectiveness.

1. CHARACTERS
FARISHA MAZNAN

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3. Passive, Aggressive & Assertive
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4. Passive Communication
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Allowing others to
violate their right

5. Passive
Style;
I lose, you win
Does not value self
Apolegetic
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6. Non-verbal;
Averting gaze
Looking down
Slightly slouched
Laughing when angry
Lip biting
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7. Assertive Communication
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Expressing
honest
Feelings
Thoughts
Beliefs
Without violating
rights
Actions &
expressions fit
words spoken
Firm
but
polite
Respectful
of self &
others

8. ASSERTIVE
Styles;
I win, you win
Honest, open & direct
Listen to other’s opinions
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9. Non-verbal;
Direct eye contact, not staring
Smiling when pleased
Frowning when angry
Relaxed
Open hand movement
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10. Aggressive Communication
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Stand up
For
Personal
rights

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Style
s; I win, you lose
Does not listen to others
Attack when threatened

12. Non-verbal;
Intruding other person’s space
Fist clenching
Pointing
Sneering
Scowling when angry
Firm jaw
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13. Examples in daily life
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14. In conclusion,
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15. All passive, assertive & aggressive have
their own pros & cons.
Depending on the situation.
But,
The communication style that stands out
most is, Assertive Communication.
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16. WHY?
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most conducive for good long-
term relationships
most satisfaction
least guilt
most effectiveness