The document discusses direct and indirect communication styles. Direct communication gets straight to the point and openly confronts issues, while indirect communication focuses on being polite and avoids direct conflict by sugarcoating messages. The document provides examples of direct versus indirect phrases and questions. It also notes that different situations call for different communication styles, and neither style is inherently better than the other.
The process of using wordless messages to generate is called Non-verbal Communication. A good communicator must be able to augment his/her verbal communication with the right non-verbal communication.
This ppt is about communication style i.e Assertive, Aggressive, Passive and Submissive. The communication style self assessment link is shared in this ppt.
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Basic Etiquettes for Effective Communication Suzana Muja
Etiquettes can be defined as 'unwritten norms of behavior that make interaction pleasant'. A little bit of care exercised in displaying etiquettes can open up channels for communication and help in creating a better image of the self/the organisation.
Though fairly simple to follow, they are often either ignored or not displayed.
Isn't it often that we approach a 'pleasant' person, rather than a 'grumpy' person, when we desire to get our issues resolved?
Isn't it also that a 'pleasant' interaction adds a smile to our day and influences our behavior in turn; while an 'unpleasant' interaction can spoil even the best of days/moods.
Since we all face this challenge at some point, with some person and in some situation or another, it is important to be aware of and adopt a few etiquettes in our interactions with others, whether in a formal or in an informal situation.
Hello,
This presentation is a little step to share some information on "Effective Listening Skills" with you. If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
The process of using wordless messages to generate is called Non-verbal Communication. A good communicator must be able to augment his/her verbal communication with the right non-verbal communication.
This ppt is about communication style i.e Assertive, Aggressive, Passive and Submissive. The communication style self assessment link is shared in this ppt.
This PPT is meant for two day training session on Effective Communication. Includes concepts on Body language, Oral communication and Written communication
Basic Etiquettes for Effective Communication Suzana Muja
Etiquettes can be defined as 'unwritten norms of behavior that make interaction pleasant'. A little bit of care exercised in displaying etiquettes can open up channels for communication and help in creating a better image of the self/the organisation.
Though fairly simple to follow, they are often either ignored or not displayed.
Isn't it often that we approach a 'pleasant' person, rather than a 'grumpy' person, when we desire to get our issues resolved?
Isn't it also that a 'pleasant' interaction adds a smile to our day and influences our behavior in turn; while an 'unpleasant' interaction can spoil even the best of days/moods.
Since we all face this challenge at some point, with some person and in some situation or another, it is important to be aware of and adopt a few etiquettes in our interactions with others, whether in a formal or in an informal situation.
Hello,
This presentation is a little step to share some information on "Effective Listening Skills" with you. If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
In international business management, cultural differences play a crucial role. One of the key element here is communication and each culture has its own style of communication. This presentation gives a snapshot of what it means to communicate across cultures.
Improve your listening skills by practicing a few basic tips. These suggestions come from our listening skills training course. None is too complicated. But few are practiced all the time. Have one to add? Send it our way. Enjoy!
Tips for better communication - Series 2: how to listenKelvin Lim
Are you a true listener?
Many people think that listening skills come naturally, but most of the times we seem to be more engaged with our own thoughts. In order to truly understand the other person we need to listen what the other person is saying.
For personal expertise click on: http://preview.liveyourmark.com/be-a-coach/
For more life tips visit: www.liveyourmark.com/blog
Expression of Requesting, Encouraging and Persuading - Definition&ExampleRatna Eli
This presentation was made by my friends and I in order to complete the assignment in English for Interpersonal Interactions 3. Hopefully, this material would be useful for those who want to know and learn. Thank You!
Requesting, encouraging & persuading UNIS TangerangIna Aina
Assalamu'alaikum..
Hallo guys, I hope you are good.
These are my group presentation matery about 'Requesting, Encouraging, and Persuading'. We hope it can help you in learning process, particularly for English students.
You may download it if you like it, but please don't delete my group name.
Enjoy..
:)
This presentations is designed to improve your ability to speak , write and express in English language.
Please give us your valuable feedback
www.vansight.net
(title image by @hookieduke)
Racism. Sexism. Homophobia. Transphobia. Within our own communities, these concepts are not new—but the 2020 pandemic has shone a spotlight on these issues.
It was only February of this year that Prime Minister Kishida’s aide said he “didn’t even want to look at” same-sex married couples.
But surely, we’re not like that. We make technology to make the world better, not hurt it.
Well, there’s good news and bad news. The bad news is the technology that we make is not immune to our human biases, and we all have biases. The good news is we can change this. With a bit of courage and humility, we can take the next step into a new frontier of universal design—technology that can be useful to everyone, regardless of their race, ability, identity or sexual orientation.In this 2-hour interactive session, participants will explore together common types of biases in technology and tackle difficult conversations around product design and development decisions.
It will be led by CJ Hostetter (they/them), a designer with ten years of experience in UX design who identifies as nonbinary.
This workshop will take place in person and be centered around small-group discussions tailored to digging in deep and sharing personal predicaments around bias in tech.
人種差別、性差別、同性愛嫌悪、トランスフォビア。
私たちのコミュニティでは、これらの概念は目新しいものではありませんが、2020年のパンデミックによって、これらの問題にスポットライトが当てられるようになりました。
また、岸田首相の側近が同性婚カップルを「見たくもない」と言ったのは、今年2月のことでした。
でもきっと、私たちはそんなことはない。私たちは、世の中を良くするために技術を作るのであって、傷つけるために技術を作るのではありません。
さて、良いニュースと悪いニュースがあります。悪いニュースは、私たちが作るテクノロジーは、私たち人間のバイアスに左右されてしまうということです。
良いニュースは、私たちがこれを変えられるということです。
少しの勇気と謙虚さがあれば、人種、能力、アイデンティティ、性的指向に関係なく、すべての人に役立つユニバーサルデザインの新しいフロンティアへ次のステップを踏み出すことができるのです。
この2時間の対話型セッションでは、参加者は一緒にテクノロジーに共通するバイアスを探り、製品設計や開発の意思決定にまつわる会話に取り組みます。
UXデザインで10年の経験を持ち、ノンバイナリーを自認するデザイナー、CJ Hostetter (they/them)がワークショップを行います。
このワークショップは、対面で少人数のグループディスカッションを中心に、テクノロジーにおける偏見にまつわる個人的な苦境を掘り下げ、共有するために行われます。
Business English - Offer, Request, Gratitude, Apology - Ash VyasAsh (Ashvini) Vyas
Learn how to make an offer or request and respond to it formally and informally. Also show how to express apology and gratitude in formal and informal setup. Learn how to respond offer, request, apology and gratitude.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Embracing GenAI - A Strategic ImperativePeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
Biological screening of herbal drugs: Introduction and Need for
Phyto-Pharmacological Screening, New Strategies for evaluating
Natural Products, In vitro evaluation techniques for Antioxidants, Antimicrobial and Anticancer drugs. In vivo evaluation techniques
for Anti-inflammatory, Antiulcer, Anticancer, Wound healing, Antidiabetic, Hepatoprotective, Cardio protective, Diuretics and
Antifertility, Toxicity studies as per OECD guidelines
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
6. Symptoms of a ‘People Pleaser’
• You have a difficult time saying ‘No’ to
people.
• You worry whether people like you.
• You sometimes feel resentful of others;
taken advantage of.
7. How often do you experience
miscommunication issues at work?
Can you give an example?
8. Would you describe most of your
colleagues as
Direct (assertive)
OR
Indirect (passive)?
when it comes to communicating
their wants/needs as well as
problems.
10. Direct Communication:
- Gets straight to the point
- Openly confronts issues or difficulties
- Expresses information clearly – without the
need to guess (transparency)
11. Indirect Communication:
- Focuses on tone and being polite
- Avoids direct conflict; may “Sugar-coat”
bad news
- Expresses opinions / concerns diplomatically
12. For Example:
DIRECT INDIRECT
What’s your job?
Can I ask what industry
you’re working in?
Come to my office please.
If you’re not busy now, could
you please come to my
office?
Turn on the light. Would you mind turning on
the light please?
I was here first.
[get behind me]
Sorry/excuse me, but I was
here first. You can go after
me.
15. In general, is it better to be Direct or Indirect in the
workplace?
What about when you’re dealing with customers?
16. Read the following Dialogue:
Ms. Green : We’re behind schedule. It looks like we may have to
keep the office open on Saturday.
Mr. Brown: I see.
Ms. Green: Can you come in on Saturday?
Mr. Brown: I will try to come. (with a hesitant tone)
Ms. Green: Our team really needs your help.
Mr. Brown: Yes. Saturday’s a special day, did you know?
Ms. Green: Is it?
Mr. Brown: It’s my 16th wedding anniversary.
Ms. Green: Oh, that’s great. Congratulations.
Mr. Brown: Thank you. I will plan something special.
17. So, do you think Mr. Brown came to work on
Saturday?
Was there something Ms. Green should have
said to clarify her request?
How would you describe the communication
styles of both people?
18. If you need to let your supervisor know
some bad or unpleasant news – what’s
your communication approach?
• Direct (Assertive)
• Indirect (Passive)
• Blunt / Rude A b
• Avoidant
19. What if a stranger was sitting in your seat
on an airplane. What would you say?
• Direct (Assertive)
• Indirect (Passive)
• Blunt / Rude A b
• Avoidant
20. If your friend or family member had a
partner / spouse you didn’t like, how
would you express this issue?
• Direct (Assertive)
• Indirect (Passive)
• Blunt / Rude A b
(Aggressive)
21. If you need to let your supervisor know
some bad or unpleasant news – what’s
your communication approach?
• Direct (Assertive)
• Indirect (Passive)
• Blunt / Rude A b
• Avoidant
28. Your shopping alone and trying on a dress in the
fitting room.
You’d like a 2nd opinion from another shopper.
How would you ask for their input?
29. Possible questions:
“How does this look on me?”
“What are your thoughts about this dress?”
What do you think
* Would this change if you were asking for your friend’s opinion?
30. You need to borrow a little bit of money from a friend
because you forgot your wallet.
How would you ask your friend?
31. Possible options:
“Hey, I forgot my wallet. Can I borrow some
money?”
“Oh no, I forgot my wallet. If it’s no trouble,
would you mind loaning me some money?
I can pay you back tomorrow.”
32. Different situations call for
different styles of communication.
For Example:
It’s important to note that one form
isn’t better than the other…
33. Would you prefer a doctor who is direct
or indirect with information about your
health?
34. If you’re thinking of buying something which would
you rather hear from a sales assistant and why?
“A lot of our customers are very pleased with this product. It’s
made with 100% natural ingredients. I know you’ll be very happy
with it. Do you want to buy this?”
“A lot of our customers are very pleased with this product. It’s
made with 100% natural ingredients. I think you’ll be very happy
with it. If you have any more questions, just let me know.”
35. If someone is asking for money from you
(donation, a loan, sponsorship), would you
prefer direct or indirect communication?
36. When it comes to dating, is it better to be
upfront about your feelings, or take time to
share them?
39. A: “Hey, I need your help.”
B: “I wish I could help you now, but I’m sorry
to say I’m busy at the moment. Can
you wait until this afternoon?”
40. A: “Hey, I need your help.”
B: “Sorry, I’m busy right right now. I can help you
later if you still need it.”
41. A: This product is on sale today. It’s really good
and many people love it. Do you want to
buy it?
B: Oh, it looks very nice. I will think about it and
perhaps I can try it another time.
42. A: This product is on sale today. It’s really good
and many people love it. Do you want to
buy it?
B: No, thanks. [I’ve already got what I need. ]
43. “I understand that you’re very busy, but It would
be wonderful if you could attend my event.”
44. “This event is important to me, and I’d like to
see you there / I’d like it if you were there.”
46. Indirect communication is more polite and
non-confrontational – especially when you’re talking
to strangers or acquaintances.
It tends to follow the same structure (when asking
questions)
47. Common Introductory Phrases:
Would you mind…?
Is there some chance…?
Are you able to…?
Do you know…?
I was hoping…
I was wondering…
Do you think…?
Would it be possible…?
Could you tell me…?
If it’s not too much trouble…?
Questions
48. A: “Sorry, I can’t come to work today.”
B: “Why not?”
49. A: “Sorry, I can’t come to work today.”
B: “I’m sorry to hear that - Is everything
okay with you?”
50. A: “What do you think of this dress?”
B: “Mmm. It’s not suitable on you.”
51. A: “What do you think of this dress?”
B: “How do you feel in it? It’s a
lovely dress, but I don’t think it shows
off your small waist.”
52. A: “There’s been a delay in processing the
paperwork.”
B: “When is it going to be done?”
53. A: “There’s been a delay in processing the
paperwork.”
B: “I see. Do you know about how long it
will take to be done?”