Etiquette refers to codes of behavior and manners that help navigate social situations. It is important to be aware of etiquette in public places, at meals, and online. Some key points of etiquette include using indoor voices in public, avoiding disruptive behavior, practicing good table manners when eating, and treating people with respect both in person and online. Developing strong etiquette skills helps people feel confident and comfortable in new social situations.

1. Social Etiquette
&
Social Graces

2. Preview
• What is etiquette
• How to behave in public places
• Dining etiquette
• Internet & E-Mail etiquette
• Helping the poor and needy
• Negativity
• Positive Attitude
• Humour and Friendliness

3. What is Etiquette
Etiquette simply means how to behave in various
situations.
Etiquette relates to a code of behaviour among people
within an organisation, group or society
 Knowing/ respecting people’s customs and traditions
 Observing certain behaviour and actions when in a
group of people
 Observing appropriate manners
Always Remember:
Your behaviour and manners should consistently
correspond with your well groomed image

4. • If someone lacks an understanding of basic
etiquette, he might feel uncomfortable in social
situations.
– With this discomfort, he might experience
embarrassment or nervousness that puts him at a
disadvantage.
• With a solid foundation in etiquette and manners, a
person can feel strong and confident, even in new or
unfamiliar situations.
• When a person has strong social skills and
understands how to treat others respectfully and
politely, he can navigate virtually anything.
Why is etiquette important?

5. • During meals
• At parties or social events
• While having a conversation with a teacher
• During an interview
• Moving to a new neighborhood
• Starting a new job
• Many, many, more…
Proper etiquette is important in several social situations;
the following slides will cover some basics that can be
valuable in various circumstances.
Situations where proper etiquette
can be beneficial

6.  Poor listening skills
 Disregard of shared property and others’ space
 Embarrassing others
 Poor table manners
 Inappropriate praise of others
 Inappropriate language
 Disregard of others’ time
 Inappropriate dress and grooming
 Misuse of telephone
 Failure to greet someone appropriately
Common slip-ups which we often make

7. Example of Social Graces
 Knocking before entering the room
 Not opening the mail of others
 Not looking through other people’s belongings
 Not taking or borrowing articles without asking permission
 Being helpful to others in your home
 Saying 'please' and 'thank you' or 'excuse me’
 Sharing and not grabbing and keeping' good things to yourself
 Respecting other people's property and their rooms
 Helping the family by doing your tasks
 Have table manners

8. How to behave
in Public
When you’re in a
public place you
should consider these

9. Noise
• Ensure you do not yell or speak loudly, laugh,
talk on your cell phone.
• Ensure that you should ignore the peace of
others.
• Do not disturb the ambience of a particular
public place.
• Try to keep your voice down, don't belly laugh
all the time at the movies.
• Don't argue out in the front yards.
• These are all common sense things that most
people can recognize when others are doing it.

10. Behavior
• If you behave in a polite manner, most people will
barely notice you're there. On the other hand, if
you're swearing or throwing rocks against the sides of
buildings, you might be causing some ire in those
around you.
• You shouldn’t be different from how you behave in the
privacy of your own home.
• Avoid behaving in scary or annoying ways.
• Smile at others now and then.
• Be kind.
• Offer assistance if needed.
• Try to behave as if your mother were watching.

11. Eat Properly
• If you are eating in a public place.
• use your table manners.
• Use your utensils properly.
• Do not pick up food with your hands,
use a fork or a spoon.

12. DINING ETIQUETTE

13. Some tips to keep in mind when dining out
 Sit straight with both feet on the floor, legs
together
 Elbows never on the table
 Speak softly to those nearest to you
 Thank the waiter only once or twice
 Tip well
 Enquire from the host/ hostess about
dress code for the function invited
 Men should assist ladies to be seated by
pulling out the chair

14.  Placing your handbag/ purse on the table
 Gesturing with your knife or spoon
 Putting food into your mouth with a knife
 Chomping your food
 Talking with your mouth full
 Wiping your mouth with your hand when holding a knife/ fork
 Reaching across people to get a dish. Instead ask for it to be
passed
 Playing with the cutlery around you
 Wiping your face with the napkin
You should avoid this while dining

16. What Is Digital Etiquette…
 Digital etiquette is the rules you should follow while
using the internet.
 It is how you act when you talk to someone on the
internet, because the other person cant always know
what you actually mean.
 Digital Etiquette is used by different people all over
the world.

17. Good Etiquette…
 Treat people with respect and be nice
to them on the computer and in reality.
 Behave well and be polite and
considerate when speaking to people
online or when posting comments,
because while you may not know the
people their feelings can get hurt.

18. Bad Etiquette…
• Being rude and saying mean things to
people represents bad etiquette
• Hacking computers, downloading illegal
things, cyber-bullying, are all bad digital
etiquette.

19. E-Mail Etiquettes
 Gone are the days when business dealings were
primarily handled in-person or over the phone; email
is the preferred method of communicating in today's
business environments.
 Email communication gives businesses a quick way to
send messages to clients and colleagues.
 When conducting business via email, it's important
for users to exercise etiquette

20.  Use Descriptive And Meaningful Subject Line
 Write Clear And Concise Message
 Avoid Sending Forwards And Inappropriate Jokes
 Know When to Email and When to Call
 Be clear and precise
 Don’t use CAPITAL words
 Avoid abbreviations, such as "plz,” and smiley face.
 Think twice before hitting the "send" button. Emails
are a form of communication that can be seen by
anybody down the road.
 Also remember that sensitive topics are often better
addressed via the phone or in-person.
E-Mail Etiquettes

21. Helping the Poor & Needy

22. Ways to help Poor and needy
• Give a portion of your allowance each month
to a poor and needy person or a cause in
support of them.
• Encourage a family charity project
• Talk about it in your group
• Visit a poor part of town
• Don't just collect money
• Collect money in your group

23. Negativity

24. Letting go of Negativity
• In each and every individuals life there are a few people who are so
negative that once you have even a slightest amount of conversation
with them you get a headache for the whole day.
• If you tell them that you are going to New Delhi boarding an
airplane, they will say that be careful, airplanes are prone to
accidents.
• In each and every case they have to take out the negativity from
any given situation. as a result we are left with innumerous negative
thoughts popping in our heads.
• It is very difficult to deal with such negative people and the
situations that they create.
• But as they say, nothing is impossible. Dealing with negative people
is also possible if one is determined to do so. There are certain
factors that should be kept in mind while dealing with negative
people.

25. Negativity Factors
1. Avoid these People:
• It is not rude to stay away from the company of negative people.
2. Avoid an Argument:
• It is essential to avoid arguing with a negative individual.
3. Stick to Light Topics:
• When dealing with these negative people is unavoidable it is essential for you to
stick to lighter topics. For example discuss cricket, Movies and any jokes.
4. Appreciate when they Speak Something Positive:
• It is essential to appreciate everyone especially a negative individual whenever
he or she speaks something positive. As a result of your appreciation this
negative individual might even start speaking more and more positive things
because mind it, everyone loves to be appreciated.
5. Hang Out in a Group:
• Never hang out alone with a negative person. Always try to be in a company of
three or more so that whenever this negative individual speaks something
negative a number of others are there to correct that individual.
• It is essential to keep these few factors in mind if you cannot avoid the company
of such negative people completely.

26. 10 Ways to Get Rid of Negativity
 Meditate
 Be with Positive People
 Smile
 Get rid of negative things
 Listen to Music
 Stop Worrying
 Be Helpful
 Read Positive Quotes
 Be thankful
 Pray

28. Do you know that your technical
knowledge contributes only
15%
to your success?
Your Attitude is responsible for
balance 85%
and

29. How much time, effort & money you
spend on education
Compare this with
How much time, effort, & money
you spend to develop attitude
&, where is your emphasis?
Skill Building/
Attitude Building
Or
Neither

30. Unfortunately
for most of us
answer is
NEITHER
Shocking!

31. But,
with right attitude,
you can
&
you will
develop necessary skills

32. Surprisingly, Developing
Positive Attitude
is the simplest thing to do
Here is How

33. Become
a Life Time Student
Learn just 3-5 new words a day.
In no time you will be able to talk to anybody.
This will increase your IQ by 100%.
George Town Medical Counsel……

34. Recognize
that knowledge is power
 Read informational or educational books for just
for half an hour daily.
 You will read 20 books of 200 pages a year.
 An average person reads two books a year.
What competitive advantage!
Just by reading for half an hour daily!

35. Listen to educational
& Motivational cassettes
University of South California says:
 Just listen to Educational & Motivational
cassettes or CDs for about an hour daily.
 You will acquire knowledge equivalent of
two years of college education in three
years by just listening to these cassettes.
Can any thing be simpler

36. Start & End each day
with positive inputs into your mind
Inspirational messages fill the mind with
feel good Energy.
Begin & End each day by reading or
listening to a good thought or quotation.
Can any thing be simpler?

37. Understand
that Failure is an event & not a person
Yesterday ended last night.
Today is a new day & it is all ours.
We are all born to win.
However, to win ;we must plan.
So prepare & plan to win.
Than only we can hope to win

38. Hence
to develop positive Attitude
Begin & end each day by reading
something positive,
Invest time & effort in building
your attitude,
It will pay off. You will improve
your skills & career.

39. It be defined as that
which makes us
laugh, smile, or
amuses us.
Humour & Friendliness

40. A SMILE IS THE
SHORTEST DISTANCE
BETWEEN TWO PEOPLE

41. “Through humour, you can
soften some of the worst blows that
life delivers. And once you find
laughter, no matter how painful your
situation might be, you can survive
it.”
WHAT IS HUMOR ….

42.  Laughter improves your health, can lower blood pressure.
 Boost the immune system.
 Diminishes pain and suffering and relaxes us.
 Humour is often the best medicine for people who suffer
from depression.
 Reduces stress that can cause mental and physical illness.
 Stress can kill—and so developing and maintaining a sense
of humour can help deal with such as illness, unemployment.
Benefits of Humour

43.  A sense of humour makes us playful and enables us to enjoy life.
Humour is an ingredient for happiness.
 Laughter releases endorphins that make us feel good. It is like a
drug that makes us high on life.
 Humour in the workplace can build morale of coworkers and improve
productivity of work.
 Humour can reduce conflict in a relationship, build ties that bind
through difficult, even unbearable times, if it not for a sense of
humour.
 Humour can build friendships, enabling strangers to find a common
emotional connection and a bond from humour.
 A sense of humour can enable us to see our own faults or follies.
Benefits of Humour

44. LAUGHTER IS THE JEST MEDICINE
• Enhances respiration
• Enhances circulation
• Oxygenates the blood
• Suppresses stress related hormones in
the brain
• Activates the immune system

45. DID YOU KNOW THAT….
• The average pre-schooler laughs or smiles 400 times a
day and that number drops to 15 times a day by age 35
• People smile only 35% as much as they think they do
• Laughter releases endorphins a chemical more
powerful than morphine
• Every time you laugh you burn 3.5 calories

46. SIX REASONS THAT FUN CAN IMPROVE
WORK QUALITY AND MENTAL HEALTH
 Breaks up boredom and fatigue
 Fulfills human social needs
 It increases creativity and willingness to help
 Fun fulfills the need for mastery and control
 Fun improves communication
 Fun breaks up conflict and tension

47. WHAT DO YOU SEE

48. Friendliness
• F - Friendly
• R - Respect
• I - Integrity
• E - Encouraging
• N - Nice
• D - Diversity
• S - Sincerity
• H - Helpful
• I - Individual
• P - Politeness

49. Friendliness
In conclusion, be FRIENDLY, treat each
other with RESPECT, act with INTEGRITY, be
ENCOURAGING, be NICE, encourage
DIVERSITY, act with SINCERITY, be
HELPFUL, be an INDIVIDUAL and show
POLITENESS.
Then you will have
FRIENDSHIP ……

50. I hope I have been able to answer
most of your queries and clarify
your doubts.
If you have any further questions
on this topic… ????