Communication involves both a sender transmitting a message and a receiver receiving it. Effective communication is important for maintaining good relationships. There are three main styles of communication: passive, aggressive, and assertive. Passive communication avoids conflict but does not express one's needs. Aggressive communication disrespects others to get what it wants. Assertive communication respects both parties and finds a compromise. The document provides examples of how each communication style appears physically and the typical beliefs and emotions associated with it.
Are you passive? Aggressive? Both? Learn about the most effective ways to communicate with people. Whether speaking or gesturing, your are sending a message to others. Are you saying what you mean? Find out by taking this course.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
Communication styles and personality traitsPuneethVP
These slides are about the link between our communication styles and personality traits. Also it includes about the tools of persuasion,the rhetorical triangle by Aristotle, ABC's of communication and non-verbal communication.
Are you passive? Aggressive? Both? Learn about the most effective ways to communicate with people. Whether speaking or gesturing, your are sending a message to others. Are you saying what you mean? Find out by taking this course.
Being assertive is not necessarily easy, but it is a skill that can be learned.
* HOW TO GET WHAT DO YOU WANT TO GET?
* Working WITH People, Not AGAINST Them
Communication styles and personality traitsPuneethVP
These slides are about the link between our communication styles and personality traits. Also it includes about the tools of persuasion,the rhetorical triangle by Aristotle, ABC's of communication and non-verbal communication.
Presenter: Charlene Latimer, Faculty, School of Student Life Skills - Daytona State College
Effective communication skills are essential for success. This session will address how we communicate in a fun and interactive format. Participants will examine their styles of communicating, different forms of communication as well as strategies to improve how they interact with others in all aspects of their lives.
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
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The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
Presenter: Charlene Latimer, Faculty, School of Student Life Skills - Daytona State College
Effective communication skills are essential for success. This session will address how we communicate in a fun and interactive format. Participants will examine their styles of communicating, different forms of communication as well as strategies to improve how they interact with others in all aspects of their lives.
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Your Life Satisfaction Score (beta) is an indicator of how you thrive in your life: it reflects how well you shape your lifestyle, habits and behaviors to maximize your overall life satisfaction along the five following dimensions:
►1. Health & fitness, reflecting your physical well-being and healthy habits;
►2. Positive emotions & gratitude, indicating how well you embrace positive emotions;
►3. Skills & expertise, measuring the ability to grow your expertise and achieve something unique;
►4. Social skills & discovery, assessing the strength of your network and your inclination to discover the world;
►5. Leadership & meaning, gauging your compassion, generosity and how much 'you are living the life of your dream'.
Visit www.Authentic-Happiness.com to check your Life Satisfaction score. Free, no registration required.
The presentation is an exposition on the effectiveness of assertive behavior and communication vis a vis less effective and potentially destructive behavior such as aggression, passivity and passive aggression.
A simple model of learning the art of assertive communication is presented.
The presentation provides opportunity for personal reflection on one's tendency towards either assertive or non-assertive behavior and communication.
This is a general overview of intercultural communication that helps to unveil the different aspects, background and skills to communicate effectively with different cultures
What are the 3 Styles of Communication. An Introduction to the 3 Styles, that is Passive or Submissive Communication, Aggressive Communication and Assertive Communication
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There’s a common myth that communication is all about how fluently you speak in a language, but it’s just a myth. Communication is a much broader concept, and it consists of- body Language, verbal/ non-verbal communication, effective writing, listening, public speaking , time management , understanding , interpersonal skills and much more
Business communication helps build teamwork, aids collaboration, boosts productivity, and ensures that you and the organization you work in , meet their goals.Equipping yourself with communication skills is the perfect gateway for making your professional life more successful.
Few people possess and effectively use business communication skills. But learning with us and a little practice, you can certainly master these skills .
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Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
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Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
2. WHAT IS COMMUNICATION?
Communication is the process by which information is presented
by the sender and heard by the listener. Without the receiver or
listener the process is not complete.
3. SIGNS OF COMMUNICATION FAILURE
• Yelling, Arguing, Fighting
• Loss Of Employment
• Loss Of Family / Social Relationships
• Domestic Violence
By learning how to communicate more effectively it is possible to improve your
relationships and your quality of life.
The first step is to identify the parts of communication.
4. COMMUNICATION = VERBAL + NON-VERBAL
.
The verbal message is only 7% of the entire message! Non-verbal cues are
93% of your total message. This would be body language, tone of voice, vocal
quality, inflection and proximity to speaker. If you are entering into the
receivers personal space they will most likely believe you are acting in an
aggressive manner. This is why it is so important to be aware of your body
language and how it is effecting their overall message when trying to explain
or resolve a problem. What you say does not matter as much as how you are
saying it.
5. STYLES OF COMMUNICATION....
It is important that you are aware of the how you are delivering
your message. There are three general styles which are passive,
aggressive and assertive communication. Lets look at the
differences.
6. PASSIVE COMMUNICATION IS ....
Passive communication is a style of communication where the sender is
reluctant or unwilling to express opinions or feelings due to fear of rejection or
friction with the receiver. This sender shows respect for the receivers views but
demands absolutely no respect for the sender. The sender maintains
boundaries, however, this may allow the sender to impose on the senders
boundaries.
7. AGGRESSIVE COMMUNICATION IS ....
Aggressive communication is a style of communication where the sender is
forceful about the message. They often encroach on the receiver’s boundaries
and utilize angry and powerful words. They are willing to do whatever it takes
to ensure the conversation and their message is heard and accepted.
This is an example where the sender does not respect the response of the
receiver and is not willing to consider any information presented to persuade
them.
8. ASSERTIVE COMMUNICATION IS ....
Assertive communication is a style of communication where the sender and the
receiver’s points of view are respected. The sender allows others to have their
own point of view and will consider information presented by the
receiver. During this style boundaries are respected and the sender can
express ideas without feeling the need to intimidate the receiver or worry
about what the receiver will think about the message.
ASSERTIVE COMMUNICATION can be very effective when resolving conflict and
problems.
•
9. THE BEHAVIOR ASSOCIATED WITH EACH
COMMUNICATION STYLE…
PASSIVE AGGRESSIVE ASSERTIVE
Keep quiet. Don’t say
what you feel, need, or
want. Put yourself down
frequently. Apologize
when you express
yourself. Deny that you
disagree with others or
feel differently.
Express your feelings and
wants as though any
other view is
unreasonable or stupid.
Dismiss, ignore, or insult
the needs, wants, and
opinions of others.
Express your needs,
wants, and feelings
directly and honestly.
Don’t assume you are
correct or that everyone
will feel the same way.
Allow others to hold
other views without
dismissing or insulting
them.
(Paterson, 2000)
10. WHAT NONVERBAL BEHAVIOR LOOKS
LIKE FOR EACH COMMUNICATION STYLE…
PASSIVE AGGRESSIVE ASSERTIVE
Make yourself small. Look
down, hunch your
shoulders, avoid eye
contact. Speak softly.
Make yourself large and
threatening. Eye contact is
fixed and penetrating.
Voice is loud, perhaps
shouting.
Body is relaxed,
movements are casual.
Eye contact is frequent,
but not glaring.
(Paterson, 2000)
11. THE GOAL OF EACH COMMUNICATION
STYLE…
PASSIVE AGGRESSIVE ASSERTIVE
Avoid conflict. Please
others at any expense
to yourself. Give others
control over you.
Win at any expense to
others. Gain control
over them.
Both you and others
keep your self-respect.
Express yourself
without having to will
all the time. No one
controls anyone else.
(Paterson, 2000)
12. THE BELIEFS HELD WHEN USING A
COMMUNICATION STYLE…
PASSIVE AGGRESSIVE ASSERTIVE
Other’s needs are more
important than yours.
They have rights, you
don’t. Their contributions
are valuable. Yours are
worthless.
Your needs are more
important and more
justified than theirs. You
have rights, they don’t.
Your contributions are
valuable. Theirs are silly,
wrong, or worthless.
Your needs and those of
others are equally
important. You have
equal rights to express
yourselves. You both
have something valuable
to contribute. You are
responsible for your
behavior.
(Paterson, 2000)
13. THE EMOTIONS EXPERIENCED WITH EACH
COMMUNICATION STYLE…
PASSIVE AGGRESSIVE ASSERTIVE
Fear of rejection.
Helplessness, frustration,
and anger. Resentment
toward others who “use”
you. Reduced self-
respect.
Angry or powerful at the
time, and victorious when
you win. Afterward:
remorse, guilt, or self-
hatred for hurting others.
You feel positive about
yourself and the way you
treat others. Self-esteem
rises.
(Paterson, 2000)
14. COMMUNICATION STYLE EXAMPLE
You are training a new employee on how to interact with customers. The new
employee has failed to greet the customer who walked through the door. To
make things worse she proceeded to take a call on her cellphone rather than
help the customer who was standing in front of her. Your position as trainer
and supervisor is dependent on your ability to provide excellent customer
service to all customers who enter the store. You realize that this employee’s
behavior could effect your upcoming evaluation.
How would you respond?
15. HOW WOULD YOU HANDLE IT??
As the trainer you could respond in a…
Passive manner: “it would be great it you could greet and assist customers as
soon as possible when they come into the store.”
Aggressive manner: “ what were you thinking? If you can’t wait on customers
then you should find another job.”
Assertive manner: “as a company we do not allow cellphones in the office as
they interfere with our ability to assist customers. When a customer comes
into the store they should immediately have your full attention and feel
welcome when you greet them.”