The document discusses the importance of assertive communication and setting boundaries. It states that saying "yes" when you want to say "no" can lead to feelings of being taken advantage of and resentment. Assertive communication is presented as a healthy alternative that respects one's own needs while also considering the feelings of others. It involves being able to say "no" or ask questions respectfully. When used, assertive communication can empower people and help them feel in control of their lives.

1. The Assertive Communication Approach The Right Way to Communicate

2. Introduction How often do you catch yourself saying to someone Don't worry, I'll take care of it." or “Yes”, e ven when your plate is already too full and you really do not want to do what is being asked?

3. Saying Yes - Outcomes If you continuously say "yes" when you want and need to say "no", chances are you have excessive people pleasing tendencies without regard or respect for yourself.

4. Saying No - Outcomes You feel guilty for setting boundaries and saying no. Basically, you want to seek the approval of others. But unfortunately, you tend to feel taken advantage of.

5. Avoiding Respecting Yourself If you do not address your needs and do not tactfully assert yourself, your frustrations and hurt will build resentment within you, which will lead to increased stress and burnout.

6. What is the Best Approach for us? You must choose what is best for you without being: Self-centered, insubordinate or disrespectful of others. Saying "no" or "not now" is not selfish.

7. A Fair Approach Assertive Communication Choosing well (saying “No” or “Yes” is necessary and a right you have from our Choice Power. Once you decide to find the courage to speak up, you have to use assertive communication skills to respect your needs and the feelings of others.

8. Assertive Communication Definition It is a healthy and respectful way to understand each other and find solutions that are flexible and desirable for all involved. It is okay: to say: "I cannot do that." or "I don't know.“ to ask questions. To challenge others´ opinions . To seek alternatives.

9. Assertive Communication Main Benefit When you stop feeling guilty and seeking approval of others: You will feel empowered and in control of your life because you utilized your power of choice. You will be happy.

10. Ways to Communicate Examples Aggressive Communication: "This is what you're going to do and you have no say in the matter.“ Passive Communication: "Whatever you say, I'll do it whether I want to or not.“ Assertive Communication: "I know that this is important to you. It is also important to me. Let's figure out some options that are fair to both of us.“

11. Assertive Communication Conclusion Once you decide to find the courage to speak up, you have to use assertive communication skills to respect your needs and the feelings of others.

12. Lico Reis Consultoria & Línguas Roberto Lico Reis Feel free to send us suggestions about new presentations, that can help you to face your life or professional challenges. www.licoreis.com [email_address] E-books: www.migre.me/oQ5 Linkedin: www.migre.me/1d9r Twitter: @licoreis