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Introduction to Communication
Dr. NGPASC
COIMBATORE | INDIA
Dr. N.G.P. ARTS AND SCIENCE COLLEGE
(An Autonomous Institution, Affiliated to Bharathiar University, Coimbatore)
Approved by Government of Tamil Nadu and Accredited by NAAC with 'A' Grade (2nd Cycle)
Dr. N.G.P.- Kalapatti Road, Coimbatore-641048, Tamil Nadu, India
Web: www.drngpasc.ac.in | Email: info@drngpasc.ac.in | Phone: +91-422-2369100
RAJAKRISHNAN M
Assistant Professor in Commerce CA
Dr. NGPASC
COIMBATORE | INDIA
Communication
Communication
Latin word “communis”
Common
Establishing a common ground
Fact, ideas, understanding, opinions, information etc
Dr. NGPASC
COIMBATORE | INDIA
Communication - Definition
In the words of Newman, Summer & Warren,
“communication is an exchange of facts, ideas, and
opinions by two or more persons.”
According to Keith Davis, “Communication is the
process of passing information and understanding
from one person to another.”
Dr. NGPASC
COIMBATORE | INDIA
Nature or Characteristics of Communication
Communication
Involves at Least
Two Persons
Communication is
a Two Way
Process
Purpose of
Communication
Form of
Communication
Scope of
Communication
Communication is
a Dynamic Process
Communication is
Much More Than
Words
Communication is
a Goal Oriented
Process
Communication is
Conversational
Communication is
an
Interdisciplinary
Science
Dr. NGPASC
COIMBATORE | INDIA
Objectives of Business Communication
To Exchange Information To Achieve Goal
To Maintain Co-ordination
and Co-operation
To Plan
To Facilitate Direction and
Motivation
Communication can
provide information
regarding past and present
To Solve Problem To Create Consciousness To Increase Job Satisfaction
To Improve Employer-
Employee Relationship
To Manage Human
Resources
To Attract Customer
Dr. NGPASC
COIMBATORE | INDIA
Importance of Business Communication
Forteaching
For
influencing
Fordirection
Forevaluation
Forinformation
Forintegration
Forinstruction
7

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Communication - Meaning, Nature, Characteristics, objectives and importance

  • 1. Introduction to Communication Dr. NGPASC COIMBATORE | INDIA Dr. N.G.P. ARTS AND SCIENCE COLLEGE (An Autonomous Institution, Affiliated to Bharathiar University, Coimbatore) Approved by Government of Tamil Nadu and Accredited by NAAC with 'A' Grade (2nd Cycle) Dr. N.G.P.- Kalapatti Road, Coimbatore-641048, Tamil Nadu, India Web: www.drngpasc.ac.in | Email: info@drngpasc.ac.in | Phone: +91-422-2369100 RAJAKRISHNAN M Assistant Professor in Commerce CA
  • 2. Dr. NGPASC COIMBATORE | INDIA Communication Communication Latin word “communis” Common Establishing a common ground Fact, ideas, understanding, opinions, information etc
  • 3. Dr. NGPASC COIMBATORE | INDIA Communication - Definition In the words of Newman, Summer & Warren, “communication is an exchange of facts, ideas, and opinions by two or more persons.” According to Keith Davis, “Communication is the process of passing information and understanding from one person to another.”
  • 4. Dr. NGPASC COIMBATORE | INDIA Nature or Characteristics of Communication Communication Involves at Least Two Persons Communication is a Two Way Process Purpose of Communication Form of Communication Scope of Communication Communication is a Dynamic Process Communication is Much More Than Words Communication is a Goal Oriented Process Communication is Conversational Communication is an Interdisciplinary Science
  • 5. Dr. NGPASC COIMBATORE | INDIA Objectives of Business Communication To Exchange Information To Achieve Goal To Maintain Co-ordination and Co-operation To Plan To Facilitate Direction and Motivation Communication can provide information regarding past and present To Solve Problem To Create Consciousness To Increase Job Satisfaction To Improve Employer- Employee Relationship To Manage Human Resources To Attract Customer
  • 6. Dr. NGPASC COIMBATORE | INDIA Importance of Business Communication Forteaching For influencing Fordirection Forevaluation Forinformation Forintegration Forinstruction
  • 7. 7