The Ombudsman scheme provides independent dispute resolution between organizations and their customers. It was first established in Sweden in 1915 and has since been adopted by many governments and private entities. The SEBI Ombudsman Regulations established the Ombudsman scheme in India in 2003 to handle investor complaints against listed companies and intermediaries. The Ombudsman investigates complaints, makes recommendations, provides guidance, monitors practices, and reports on complaints regarding issues like non-receipt of shares or funds. Complaints not resolved within one month can be referred to the Ombudsman.

1. 0MBUDSMAN SCHEME
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2. INTRODUCTION
The Ombudsman scheme is a system that provides independent and
impartial dispute resolution services between an organization and its
customers or clients. It is typically established by government agencies
or private organizations to ensure that the rights of individuals are
protected and that complaints are handled fairly and efficiently.

3. HISTORY
 The word "Ombudsman" comes from the Swedish word "ombudsman," which
means "representative.“
 The first modern Ombudsman scheme was established in Sweden in 1915
 In the United Kingdom, the first Ombudsman scheme was established in
1967, followed by the first Financial Ombudsman Service in 2000. In the
United States, the first Ombudsman was established in the 1960s, and since
then, many government agencies, educational institutions, and corporations
have established Ombudsman schemes.

4.  The SEBI (Ombudsman) Regulations, 2003 (Ombudsman Regulations)
were notified on August 21, 2003. The Ombudsman Regulations were
subsequently amended on December 5, 2003 and November 9, 2006 in
order to operationalize certain provisions of the regulations.

5. FUNCTIONS
 Receiving complaints
 Investigating complaints
 Making recommendations
 Providing advice and guidance
 Monitoring and reporting
 Promoting good practice

6. INVESTORS COMPLAINT CELL
Ombudsman will accept the complaint in case where the complaint is not
solved by concerned entity or intermediary within one month of making
representation to the concerned entity or intermediary.
 Complaint Registration.
 Send Remainder.
 View Complaint Status.
 Toll Free Helpline: 1800 266 7575.

7. Grounds on which complaints can be made
to Ombudsman
 Non receipt of share certificate
 Non receipt of debenture certificate
 Non receipt of unit certificate
 Non receipt of refund of allotment money in case of non allotment
 Non receipt of dividend to shareholders
 Non receipt of annual statements or annual reports relating to portfolio
 Any grievance in respect of issue or dealing in securities against an intermediary
or a listed company

8. TYPES
 Financial Ombudsman Scheme
 Public Sector Ombudsman Scheme
 Industry-Specific Ombudsman Scheme
 Workplace Ombudsman Scheme
 Academic Ombudsman Scheme
 Human Rights Ombudsman Scheme

9. THANK YOU