This presentation covers the topic "Communication Skills". It's types, need of communication skills and its conclusion. Advantages of such skills. Basic difference between verbal and non verbal communication. Pillars of communication. and most importantly it covers importance of good communication skills.

1. Communication Skills
Under guidance of
Mr. Kaleem Khan
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2. INTRODUCTION
► The term 'Communication' has been derived from the Latin word 'communis' that
means 'common'. Thus 'to communicate' means 'to make common' or 'to make
known’.
► The exchange of thoughts and ideas can be had by gestures, signs, signals, speech or
writing. People are said to be in communication when they discuss some matter, or
when they talk on telephone, or when they exchange information through letters.
► Communication skills are the abilities you use when giving and receiving
different kinds of information. Some examples include communicating new ideas,
feelings or even an update on your project. Communication skills involve
listening, speaking, observing and empathising.
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3. Purpose Of Communication
► Establishgoals.
► Develop plans for achievement of goals.
► Toeffect change, internal functioning & influence actions
► Organizehuman and other resources in the most effective and efficient ways.
► Select, develop and appraisemembers of the organization.
► Lead, direct, motivate and create aclimate in which people want tocontribute.
► Control performance.
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4. Types of Communication Skills
Communication
Skill
Verbal
Non
Verbal
Written
Visual
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5. Verbal Communication
► Verbal Communication is a type of oral communication wherein the message is
transmitted through the spoken words. Here the sender gives words to his feelings,
thoughts, ideas and opinions and expresses them in the form of speeches,
discussions, presentations, and conversations.
► The effectiveness of the verbal communication depends on the tone of the speaker,
clarity of speech, volume, speed, body language and the quality of words used in
the conversation. In the case of the verbal communication, the feedback is
immediate since there are a simultaneous transmission and receipt of the message
by the sender and receiver respectively.
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6. Non Verbal Communication
► Nonverbal communication is the use of body language, gestures and facial expressions to
convey information to others. It can be used both intentionally and unintentionally. For
example, you might smile unintentionally when you hear a pleasing or enjoyable idea or piece
of information.
► Nonverbal communication is helpful when trying to understand others’ thoughts and feelings.
If they are displaying “closed” body language such as crossed arms or legs, or hunched
shoulders, they might be feeling anxious, angry or nervous.
► If they are displaying “open” body language with both feet on the floor and arms by their side
or on the table, they are likely feeling positive and open to information.
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7.  Written communication is the act of writing, typing or printing symbols like
letters and numbers to convey information. It is helpful because it provides
a record of information for reference.
 Writing is commonly used to share information through books, pamphlets,
blogs, letters, memos and more. Emails and chats are a common form of
written communication in the workplace.
 Strive for simplicity Written communications should be as simple and clear
as possible. While it might be helpful to include lots of detail in
instructional communications, for example, you should look for areas
where you can write as clearly as possible for your audience to understand.
Written Communication 7

8.  Visual communication is the act of using photographs, art, drawings, sketches, charts and
graphs to convey information. Visuals are often used as an aid during presentations to provide
helpful context alongside written and/or verbal communication. Because people have different
learning styles, visual communication might be more helpful for some to consume ideas and
information.
 If you are considering sharing a visual aid in your presentation or email, consider asking
others for feedback. Adding visuals can sometimes make concepts confusing or muddled.
Getting a third-party perspective can help you decide whether the visual adds value to your
communications.
Visual Communication 8

9. Importance of Good Communication Skills
 Professionally, if we are applying for jobs or looking for a promotion with our
current employer, we will almost certainly need to demonstrate good
communication skills.
 In our personal life, good communication skills can improve our personal
relationships by helping us to understand others, and to be understood.
 Communication skills can also ensure that we are able to manage interactions with
interaction and businesses
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10.  Ethos
The meaning of this layer is “Ethics”. This measures the credibility of a speaker. This
layer signifies the trustworthiness of a speaker. This, in turn, signifies the attracting
capability of the speaker- how the audience would accept the speaker.
 Pathos
This means “empathy”. In other words, how good a speaker
understands and comprehends the feelings of his listener.
 Logos
This word means “logic”. It signifies the strength and power of one’s thoughts
(speaker) and how good the speaker is presenting his thoughts to the audience.
Three Pillars Of Communication Skills 10

11.  Communication skills, both written and verbal, are invaluable for MLTs. Good
communication involves not only being careful to communicate clearly and
completely, but also respecting others and listening carefully to what they
are communicating.
 Miscommunications can have serious consequences, but most
misunderstandings and disagreements can be resolved if everyone remains
professional and respectful. Those who are conscious of practising good
communication skills, and are receptive to feedback, will continually improve.
CONCLUSION 11

12. Thank You
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