This document discusses communication and barriers to effective communication in large organizations. It uses IBM Pune as a case study. There are several potential barriers to communication in large companies, including not informing all employees, sending the wrong information to the wrong people, unclear expectations, lack of openness between employees, language barriers, lack of feedback, and difficulties with new hires. Cultural barriers can also exist. Overcoming these barriers requires keeping employees informed through multiple channels, clarifying expectations, ensuring accurate information transfer, resolving issues, reducing language and regional influences, properly orienting new employees, and providing regular feedback. Effective communication is important and requires skills like listening, complete messaging, choosing the right medium, and controlling emotions.

1. Communication and its Barriers faced
in Large Organizations
-Ravjeet Walia
Vani Garg
Jaslien Kaur Sadana
Monika Gotarane
Avinash Rai

2. •Agenda
One
What is Communication?
Two
Case Study: Communication methods and the barriers
faced in IBM, Pune.
Three
Overcoming Barriers
Four
Conclusions

3. •Defining Communication
•
The imparting or interchange of thoughts, opinions,
or information by speech, writing, or signs.
•
Something imparted, interchanged, or transmitted.
•
A document or message imparting news, views,
information etc.
In an Organization:
It is the information flow that happens in an
organization but the flow of information has got
a structure , direction and process.

4. Influencers
Potential Employees
Investors
Employees
Customers
Competitors
Prospects
Partners
Press/Analysts

5. Case Study:
Communication methods and the
barriers faced in IBM, Pune.

6. Influencers
Potential Employees
Investors
Employees
Customers
Competitors
Prospects
Partners
Press/Analysts

7. Influencers
Potential Employees
Investors
Employees
Customers
Competitors
Prospects
Partners
Press/Analysts

8. •The Structure and mode of organizational
communication
Horizontal / Lateral
Communication
Aims at: Task coordination
Problem solving
Information sharing
Conflict resolution
Vertical Communication
Upward Communication
Downward Communication
Diagonal Communication

9. •Barriers Faced
Not All Employees Being Kept Informed
The assumption that the usual modes of communication will send important
information to everyone (e.g., email that isn’t read by front-line workers).
The Right Information is Not Being Sent to the Right People
Top management is not engaging employees who have most of the customer
contact in the important decisions of the organization. Employees are not
getting important information to management.
Expectations are Not Clear
Many a times what is to be done is not clear
Employees Not Open with Each Other
Personal rivalry, issues, politics etc.

10. Language Barriers
Exist in forms of MTI’s and complete ignorance of regional linguistics
Lack of Feedback
Confirmation that information has been received or neglected is often not
done, leading to either repetition or further ignorance by sender.
New Hires
Common mechanical barriers
Faulty mechanical devices or general induced environmental noise pose
problems at times.

11. •Cultural Barriers

12. Overcoming Barriers

13. •Overcoming Barriers
Keep more forms of communication
For e.g. Along with e-mails, keep
notices on notice boards and update
those regularly.
Keep expectations clear
If you don’t understand, clarify with
peers, seniors. Remember Assumption
is the mother of all mess-ups
Correct information Transfer
Heavily based on human error, the only
way to ensure right information is sent
to the right place is to double check.
Resolve as many issues as possible
Managers and team leaders need to take
care of ongoing issues. As much as
possible try avoiding getting into office
politics

14. •Overcoming Barriers
Reduce effects of Mother tongue
influences and regional influences by
practicing correct pronunciations of
words.
New hires need the correct orientation
during the initial weeks of their new
jobs. This gives an early insight into the
current lingual ways and overcome
company specific jargons
Give feedback on a regular basis
It shows that you are making an effort
to listen and understand the speaker or
communicator.
Overcoming Mechanical barriers and
noise completely is impossible but can
be reduced greatly, Quiet environments
and regular servicing of equipments can
be done

15. Conclusion
The Do’s and Don'ts

16. •Do’s
Effective
Listening Skills
Completeness
Correct
Proper
of Messages
medium of Communication
use of Body Language
Controlling
of emotions
Politeness/Manners/Respect
Trust
Be
aware of one’s thinking and reasoning
Promote
Ask
confidence in one’s self
others about their thinking at times(Open ended questions)

17. •Don’ts
Don’t
assume that what you think is what you mean
Distrust
of communicator
Restrictive
Poor
communication
listening and retention
Don’t
assume everyone has heard and understood you the first time
Avoid
jumping to conclusions immediately

18. Thank You

19. Questions?