This is one of the sessions in our course on Presentation Styles For over two decades, I have seen or heard thousands of presentations! The ones that clinch the deal are those which are not only well planned and prepared but also well delivered with the right punch, the right voice control, right dress for the occasion, the right presentation aids and so details which might appear trivial but make or break a deal. I have also seen presentations that are forgotten the minute they are over – a few claps but no action. I have had the opportunity of helping over a thousand managers, supervisors and CEOs transform to deliver presentations that result into Approvals or Orders. I don’t lecture anything – but prepare you to prepare and deliver. During the workshop you will actually make and DELIVER several rounds of presentations on video which will be recorded and played back with feedback – right till you are READY to make that winning presentation on your own – over and over again.

1. Basics of Communication
www.tpsworldlearning.com

2. Communication Styles

3. For Effective Communication
Define and
understand
Objective and
the Process
Identify and
overcome
barriers in the
process
Practice Active
Listening
Focus on
Verbal and Non
Verbal
communication

4. Communication
 TRANSMITTING
INFORMATION,
IDEAS AND
ATTITUDES FROM
ONE PERSON TO
ANOTHER.
 THE PROCESS OF
MEANINGFUL
INTERACTION
AMONG HUMAN
BEINGS.
Remember Communication is a Tool not the Objective

5. Ways We Communicate?
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Spoken
Written
Visuals
Body Language

6. Internal Communication
• Mostly Directive
• Senior to subordinates to
 assign duties
 give instructions
 inform
 offer feed back,
 approval
 highlight problems etc.
Bottom
Up
Top
Down
• Mostly Submissive
• Sub to Senior to
 Accept / Refuse duties
 Acknowledge
instructions
 inform
 Seek approval
 Complain
Horizontal
• Collaborative
• Colleagues to seek
 Support
 Inform
 Give / Receive
feedback
 Complain
 Gossip
Free to move in any direction
may skip formal chain of
command.
Likely to satisfy social and
emotional needs and also can
facilitate task accomplishment.

7. The Communication Process
Medium
Barrier
SENDER
(encodes)
Barrier
Feedback/Response
RECEIVER
(decodes)

8. Barriers to communication
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Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions

9. Hearing Vs Listening
• Hearing – Physical process,
natural, passive
• Listening – Physical as well
as mental process, active,
learned process, a skill
• Listening is hard. You must
choose to participate in the
process of listening.

10. VALUE OF LISTENING
 Good listening can eliminate a number
of imaginary grievances of employees.
 Good listening skill can improve social
relations and conversation.
 Listening is a positive activity rather
than a passive or negative activity.
• Listening is an elegant art.
• Reflects courtesy and
good manners.
• Listening carefully to the
instructions of superiors
improve competence and
performance.
• The result of poor
listening skill could be
disastrous in business,
employment and social
relations.

11. COMMUNICATION Dos
•
•
•
•
•
•
•
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•
•
Think ahead about what you are going to say.
Simple words and phrases = as understood by
everyone.
Increase knowledge on subject you are required to
speak.
Speak clearly and audibly.
Check twice with the listener whether you have
been understood accurately
If interrupted, do a little recap of what has been
already said.
Pay undivided attention to the speaker while
listening.
Make notes of important points.
Ask for clarification if you have failed to grasp
other’s point of view.
Repeat what the speaker said to check if you have
understood accurately.

12. COMMUNICATION
DON’Ts
• Do not instantly react in anger.
• Avoid technical terms &
terminologies
• Do not speak too fast or too
slow.
• Do not speak in inaudible
surroundings, as you won’t be
heard.
• Do not assume that every body
understands you.
• While listening do not glance
here and there : can distract the
speaker.
• Do not interrupt the speaker.
• Do not jump to the conclusion
that you understood every thing.

13. Improving your
COMMUNICATION
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•
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•
•
•
•
•
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•
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•
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•
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IMPROVE LANGUAGE.
IMPROVE PRONUNCIATION.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP,
MEDIA PRESENTATION ETC.
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.

14. Improving Body Language – Tips
• Keep appropriate
distance
• Touch only when
appropriate
• Take care of your
appearance
• Be aware ‐ people
may give false cues
• Maintain eye
contact
• Smile genuinely

15. Communication Today

16. We can help
…in the new global
workplace you will
need excellent
communication
skills which have to
become your STYLE
Ravinder Bhan
Principal Consultant
TPS Management Consultants
225, Business Village‐B PO Box 14033 |Dubai ‐ UAE.
T : + 971 4 2395317 : M : + 971 50 5578626
ravinder.bhan@tpsworldlearning.com
www.tpsworldlearning.com