Managing Cross-Cultural
Differences in Multinational
        Companies
Managing Cross-Cultural Differences
Introduction


 In today's globalized world, it is
  essential to know how to
  collaborate with people from
  different cultures.
 But exactly what should we
  learn to become a better global
  collaborator?
Managing Cross-Cultural Differences
Important


 Fortunately, many people are being
  prepared through courses to face
  cross-cultural differences.
 But that doesn't mean they are
  ready.
 Since there is a gulf between
  reading a book, doing a course and
  facing a real situation.
Managing Cross-Cultural Differences
05 Tips to Help You Out




 We have prepared some
  tips to develop an
  important awareness when
  dealing with cross-cultural
  situations.
Managing Cross-Cultural Differences
Tip 01 – Be prepared to be uncomfortable



 Working across cultures is likely
  to push you out of your comfort
  zone.
 Sometimes those cross-cultural
  differences are hard to figure out
  or even fully understand so don
  ´t worry too much.
Managing Cross-Cultural Differences
Tip 02 – Be aware of your actions

 You need to learn right on the spot how
  to manage cross-cultural differences.
 You need to be aware of :
    What is the right thing to say? What is the
     right way to say it? What is my body
     language saying?

 This awareness allows you to adjust
  your behaviors and avoid
  misunderstandings.
Managing Cross-Cultural Differences
Tip 03 – Prototype Instead of Stereotype



 After doing your research about
  the work practices of the culture
  you are going to work with, be
  careful with what you've learned,
  because people tend to generalize
  based on one experience.
Managing Cross-Cultural Differences
Tip 03 – Prototype Instead of Stereotype


 Understand what the typical
  response or approach is but
  also remember there is
  nuance.
 You need to be sure to keep an
  open mind for the time you
  come across foreigners.
Managing Cross-Cultural Differences
Tip 04 – Build Trust and Be Curious

 If two people trust each other, they can
  work together regardless of where they are
  from.
 Invite your counterpart out to a meal or
  coffee. During these interactions, be
  curious. Learn how to say a few words in
  the other person's language. Ask what it
  means to be a successful leader in their
  country.
Managing Cross-Cultural Differences
Tip 05 – Whose Culture Practices Should be Adopted?



  The answer depends on many factors:
     Whose area you are on, who has the
      power in the relationship, and who is more
      senior, to name a few.

  The goal is not to adapt to one culture
   or another but to decide on a way that
   you are both comfortable working.
Managing Cross-Cultural Differences
Principles to Remember - DO


 Be aware and keep an open mind
  of how your behaviors are being
  interpreted and received.
 Ask questions about what success
  looks like in the other culture.
 Establish a way of working
  together that is comfortable for all .
Managing Cross-Cultural Differences
 Principles to Remember – DON´T

 Don´t stereotype the people you are
  going to work with, instead, develop a
  prototype that you can adjust based on
  experience.
 Don´t attempt to highlight differences in
  working styles, try to deal with them
  without alarming.
 Don´t try to fully adapt to a culture that is
  not your own.
Lico Reis Consultoria
      & Línguas
    Prof. Roberto Lico
  Our Website: www.licoreis.com
         licoreis@licoreis.com
       licoreis@licoreis.com.br
      robertolico@hotmail.com

     Linkedin: ww.migre.me/1d9r
          Twitter: @licoreis

Managing cross-cultural differences in a multinational company

  • 1.
  • 2.
    Managing Cross-Cultural Differences Introduction In today's globalized world, it is essential to know how to collaborate with people from different cultures.  But exactly what should we learn to become a better global collaborator?
  • 3.
    Managing Cross-Cultural Differences Important Fortunately, many people are being prepared through courses to face cross-cultural differences.  But that doesn't mean they are ready.  Since there is a gulf between reading a book, doing a course and facing a real situation.
  • 4.
    Managing Cross-Cultural Differences 05Tips to Help You Out  We have prepared some tips to develop an important awareness when dealing with cross-cultural situations.
  • 5.
    Managing Cross-Cultural Differences Tip01 – Be prepared to be uncomfortable  Working across cultures is likely to push you out of your comfort zone.  Sometimes those cross-cultural differences are hard to figure out or even fully understand so don ´t worry too much.
  • 6.
    Managing Cross-Cultural Differences Tip02 – Be aware of your actions  You need to learn right on the spot how to manage cross-cultural differences.  You need to be aware of :  What is the right thing to say? What is the right way to say it? What is my body language saying?  This awareness allows you to adjust your behaviors and avoid misunderstandings.
  • 7.
    Managing Cross-Cultural Differences Tip03 – Prototype Instead of Stereotype  After doing your research about the work practices of the culture you are going to work with, be careful with what you've learned, because people tend to generalize based on one experience.
  • 8.
    Managing Cross-Cultural Differences Tip03 – Prototype Instead of Stereotype  Understand what the typical response or approach is but also remember there is nuance.  You need to be sure to keep an open mind for the time you come across foreigners.
  • 9.
    Managing Cross-Cultural Differences Tip04 – Build Trust and Be Curious  If two people trust each other, they can work together regardless of where they are from.  Invite your counterpart out to a meal or coffee. During these interactions, be curious. Learn how to say a few words in the other person's language. Ask what it means to be a successful leader in their country.
  • 10.
    Managing Cross-Cultural Differences Tip05 – Whose Culture Practices Should be Adopted?  The answer depends on many factors:  Whose area you are on, who has the power in the relationship, and who is more senior, to name a few.  The goal is not to adapt to one culture or another but to decide on a way that you are both comfortable working.
  • 11.
    Managing Cross-Cultural Differences Principlesto Remember - DO  Be aware and keep an open mind of how your behaviors are being interpreted and received.  Ask questions about what success looks like in the other culture.  Establish a way of working together that is comfortable for all .
  • 12.
    Managing Cross-Cultural Differences Principles to Remember – DON´T  Don´t stereotype the people you are going to work with, instead, develop a prototype that you can adjust based on experience.  Don´t attempt to highlight differences in working styles, try to deal with them without alarming.  Don´t try to fully adapt to a culture that is not your own.
  • 13.
    Lico Reis Consultoria & Línguas Prof. Roberto Lico Our Website: www.licoreis.com licoreis@licoreis.com licoreis@licoreis.com.br robertolico@hotmail.com Linkedin: ww.migre.me/1d9r Twitter: @licoreis

Editor's Notes

  • #2 In today's workplace, computers and electronic communications are the norm rather than the exception. Computers, e-mail, electronic databases and on-line research play an important role in many businesses today. Technological advances have made electronic communication indispensable in today's workplace. According to recent reports, text messaging figures into L.A. train wreck probe. Investigators of last week’s L.A. train wreck that killed 25 people are looking into a report that an engineer blamed for missing a stop signal light may have been distracted by text messaging. Today, we will discuss the ever-increasing use of technology in the workplace, its potential for abuse and how employers can protect themselves.
  • #3 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #4 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #5 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #6 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #7 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #8 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #9 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #10 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #11 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #12 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #13 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.
  • #14 Last year, the inability to produce subpoenaed e-mail resulted in million dollar—even billion dollar—lawsuits against U.S. companies.