Communication fuctions, process & barriers in communication

1. COMMUNICATION
“Proper words in Proper places make the true definition of style” - Jonathan Swift (1667-1775)
• Functions • Process • Barriers

2. DEFINITION OF COMMUNICATION
“Communication is the transfer of
information from one person to another
person. It is a way of reaching others by
transmitting ideas, facts, thoughts, feelings
and Values. – John W. Newstrom.
“it’s important to make sure that we’re talking with each other in a way that heals, not in a
way that wounds." - Barack Obama, 44th U.S. President”

3. "Nothing in life is more important than the ability to communicate effectively" - Gerald R.Ford

4. THE COMMUNICATION PROCESS
“Communication is the real work of leadership” - Nitin Nohria

5. BARRIERS IN COMMUNICATION
― Symbols with Different Meanings
― Badly Expressed Message
― Faulty Translations
― Unclarified Assumptions
― Specialist’s Language
“You can communicate without motivating, But it is impossible to motivate without
communicating”- John Thompson
Semantic Barriers

6. Emotional or Psychological Barriers
Premature Evaluation
Inattention
Loss by Transmission and Poor Retention
Undue Reliance on the Written Word
Distrust of Communicator
Failure to Communicate
“Communication is really all anyone ever gets paid for ultimately and if you can not
effectively communicate . . You will PAY . . Not get paid.” – Doug Firebaugh

7. Organizational Barriers
× Organizational Policy
× Organizational Rules and Regulations
× Status Relationships
× Complexity in Organization Structure
× Organizational Facilities
“Words are the most drug used by mankind.” – Rudyard Kipling

8. Personal Barriers
i. Attitudes of Superiors
ii. Lack of Confidence in Subordinates
iii. Ignoring Communication
iv. Lack of Time
v. Lack of Awareness
vi. Unwillingness to Communicate
“ The measurement of communication is the response you get”- # Unknown

9. Other Barriers…
Filtering
Selective Perception
Information Overload
Emotions
Language
Communication Apprehension
Gender Differences
Politically Correct Communication
“Without credible communication, and a lot of it, employee hearts and minds are never
captured” – John Kotter.

10. Feel Superior When
You Are Speaking;
Feel Inferior When
You Are Listening.
“A speech should be like a woman’s skirt: long enough to cover the topic yet short enough to be interesting”
– Winston Churchill

11. Send your feedback to
“hrkrish@ymail.com”