Communication is the transfer of information from one person to another. It involves transmitting ideas, facts, thoughts, feelings and values. Effective communication is important for leadership. The communication process involves barriers like differing meanings, poorly expressed messages, and unclarified assumptions that can prevent understanding. Organizational barriers within companies like policies, rules and status relationships as well as personal barriers like attitudes, lack of confidence and unwillingness to communicate can also interfere with proper communication.

1. COMMUNICATION
“Proper words in Proper places make the true definition of style” - Jonathan Swift (1667-1775)
• Functions • Process • Barriers

2. DEFINITION OF COMMUNICATION
“Communication is the transfer of
information from one person to another
person. It is a way of reaching others by
transmitting ideas, facts, thoughts, feelings
and Values. – John W. Newstrom.
“it’s important to make sure that we’re talking with each other in a way that heals, not in a
way that wounds." - Barack Obama, 44th U.S. President”

3. "Nothing in life is more important than the ability to communicate effectively" - Gerald R.Ford

4. THE COMMUNICATION PROCESS
“Communication is the real work of leadership” - Nitin Nohria

5. BARRIERS IN COMMUNICATION
― Symbols with Different Meanings
― Badly Expressed Message
― Faulty Translations
― Unclarified Assumptions
― Specialist’s Language
“You can communicate without motivating, But it is impossible to motivate without
communicating”- John Thompson
Semantic Barriers

6. Emotional or Psychological Barriers
Premature Evaluation
Inattention
Loss by Transmission and Poor Retention
Undue Reliance on the Written Word
Distrust of Communicator
Failure to Communicate
“Communication is really all anyone ever gets paid for ultimately and if you can not
effectively communicate . . You will PAY . . Not get paid.” – Doug Firebaugh

7. Organizational Barriers
× Organizational Policy
× Organizational Rules and Regulations
× Status Relationships
× Complexity in Organization Structure
× Organizational Facilities
“Words are the most drug used by mankind.” – Rudyard Kipling

8. Personal Barriers
i. Attitudes of Superiors
ii. Lack of Confidence in Subordinates
iii. Ignoring Communication
iv. Lack of Time
v. Lack of Awareness
vi. Unwillingness to Communicate
“ The measurement of communication is the response you get”- # Unknown

9. Other Barriers…
Filtering
Selective Perception
Information Overload
Emotions
Language
Communication Apprehension
Gender Differences
Politically Correct Communication
“Without credible communication, and a lot of it, employee hearts and minds are never
captured” – John Kotter.

10. Feel Superior When
You Are Speaking;
Feel Inferior When
You Are Listening.
“A speech should be like a woman’s skirt: long enough to cover the topic yet short enough to be interesting”
– Winston Churchill

11. Send your feedback to
“hrkrish@ymail.com”