A brief of what soft skills are required for any individual in general.

1. INSTITUTE OF INFORMATION TECHNOLOGY
&
MANAGEMENT
IMPACT WEEK
(AUGUST 2019)
COMMUNICATION
&
INTERPERSONAL SKILLS
ARORA

2. “No matter what job you have in life, your
success will be determined 5% by your
academic credentials, 15% by your
professional experience and 80% by your
communication skills”

3. MEANING OF COMMUNICATION
 Emerged from Latin word’ and ‘Communis’
which means “Common Level of
Understanding”
 “The imparting or exchanging of information by
speaking, writing, or using some other
medium…
The successful conveying or sharing of ideas and
feelings.”
- Oxford English Dictionary

4. COMMUNICATION
Clarity of Thought
Clarity of
Expression
 What
 When
 Who
 Why
 How
Basics of
Grammar
Vocabulary
Pronunciation
Intonation
Effectiveness
(Feedback)

5. WAYS OF COMMUNICATION
VERBAL
I. SPOKEN
II.WRITTEN
NON-VERBAL
BODY LANGUAGE
WITHOUT WORDS

6. VERBAL
 All about the words that you choose, and how
they are heard and interpreted.
 Spoken Communication
 Written Communication
6

7. BASIC VERBAL COMMUNICATION
SKILLS
I. Effective Speaking
 Three main areas:
1. The words you choose…
2. How you say them…
3. How you reinforce them with other non-verbal
communication…

8. II. Active Listening
Vital for good verbal communication.
Don’t spend more energy considering what we
are going to say but to listen to the other
person.

9. NONVERBAL
9
“The world beyond words”

10. https://www.youtube.com/watch?v=0cIo0PkBs2c&feature=youtu.be

11. • Communicating without words…without the use of
language!
• Complements Verbal communication…
• YourBodylanguage…Itconveysmorethanyourwords…

12. TYPES OF BODY LANGUAGE
REMEMBER THAT YOU ARE DEALING WITH “PEOPLE”
(P)OSTURES & GESTURES (KENESICS)
 How do you use hand gestures? Stance?
(E)YE CONTACT (OCULESICS)
 How’s your “Lighthouse”?
(O)RIENTATION
 How do you position yourself?
(P)RESENTATION
 How do you deliver your message?
(L)OOKS
 Are your looks, appearance, dress important?
(E)XPRESSION OF EMOTIONS
 Are you using facial expressions to express emotion?

13. OTHER ELEMENTS
 Touch: Haptic Communication
 Space: Proxemics
 Silence

15. 2. OCULESICS - EYE CONTACT

20. HTTPS://WWW.YOUTUBE.COM/WATCH?V=RFECXXE8JPW&FEATURE=YOUTU.BE

22. TOTAL COMMUNICATION PROCESS
Reading
16%
Writing
9% Speaking
30%
Listening
45%

23. IMPROVING LISTENING SKILLS
 Be prepared to listen
 Keep an open mind
 Try understanding the context
 Minimizing Interruptions/ Distractions
 Be objective
 Ask Questions
 Do not stereotype the speaker

24. TIPS TO IMPROVE COMMUNICATION SKILLS
• Practice
• Give undivided attention
• Know your audience
• Check your message before you hit send
• Think before you speak
• Maintain visual rapport (Body gestures: Eye
Contact)
• Maintain a positive attitude and smile

25. SEVEN C’S OF EFFECTIVE COMMUNICATION
 Completeness
 Conciseness
 Consideration
 Concreteness
 Clarity
 Courtesy
 Correctness

26. INTERPERSONAL SKILLS

27. BEFORE WE GO FURTHER…
A crucial pre-requisite for good interpersonal
skills is good INTRAPERSONAL skills…
What do you mean by that?

28. INTRAPERSONAL SKILLS
• Those skills and communications that
occur within a person's own mind.
• Awareness of your personal inner
dialogue
• In order to successfully communicate
with others, you must first learn to
communicate with yourself.

29. INTRAPERSONAL TECHNIQUES
 Visualization - Mental preparation skills.
 Recognizing Negativity - Attitude is everything
when dealing with negativity.
 Compassion - Allows you to see things from the
perspective of others.
 Positive Affirmations – Reversing the negative
inner dialouge.
 Positive Decision Making - Practical decision
without inner conflict and confusion.

30. INTERPERSONAL SKILLS (CONTINUED…)
 The qualities and behaviors a person uses to
interact with others properly…
 Skills we use everyday when we communicate
and interact with other people…
 In the corporate domain, the term refers to an
employee’s ability to work well with others while
performing their job…

31. WHAT ARE INTERPERSONAL SKILLS?
 Communication skills
 Emotional intelligence
 Team work
 Negotiation, Persuasion and Influencing skills
 Conflict Resolution and Mediation
 Problem solving and decision-making

32. WHY ARE INTERPERSONAL SKILLS IMPORTANT?
• These will help and encourage the students to ask their
doubts from teachers and learn in a best possible manner.
• Helps in building good relationships with your peer group,
teachers, family members and society
• Boost your self confidence and develops personality.
• Helps in expressing your thoughts/ideas and feelings to your
parents, teachers or classmates to get their help/support
• Improves the social status.
• With better soft skills, a person is considered more ethical and
gets respect in society.
• Help you during the job interview process.

33. IMPROVING YOUR INTERPERSONAL SKILLS
 Cultivate a positive outlook.
 Control your emotions.
 Acknowledge others’ expertise.
 Ask trusted friends or colleagues for constructive
criticism
 Observe other positive interpersonal interactions.
 Practice active listening
 Be assertive
 Practice empathy.
 Maintain your relationships.
 Seek out mentorship.

34. “If you just communicate, you
can get by but if you
communicate skillfully, you
can work miracles”
- Jim Rohn

35. THANK YOU