1. CHRISTOPHER P HANLY
4432 Scissortail Loop, Westerville, OHIO 43081
Ph: 614-537-8207
cph3636@gmail.com
Summary
Motivated to succeed at any task or opportunity given. Experienced in support,
growth and development of a service oriented company. Achieves goals through hard
work, time management and continual learning. Dedication to process improvement.
People oriented team player. Very fast learner. Superior work ethic. Extremely proficient
with entire Microsoft Office Suite. Including Outlook and scheduling calendar
invites/meetings. Self-motivated with little guidance needed to succeed. Tech oriented,
with superior knowledge of SaaS sales and service.
Skills
Customer and Personal Service Technical Understanding
Sales and Marketing Operation Monitoring
Coordination Troubleshooting
Service Orientation Self Motivated
Experience
Transparency Concierge/Senior Account Specialist Feb 2015 - Current
Viewabill/No Surprises Software LLC. - Columbus, OH.
 Manage account portfolio of Fortune 500 Clients and AmLaw Top
100/200 Firms
 Schedule/conduct meetings with Executive and “C” Level contacts
 Perform Account Reviews, aligning all Stakeholders
 Responsible for all incoming demonstration requests via Desk.com
 Handle all service requests and manage according to priority.
Coordinate with Team to involve necessary associates to remedy issue
and escalate to CTO if needed
 Prepare agendas for meetings and roundtable discussions with Clients
and Firms alike.
 Organize/structure data in CRM to assure all information is accurate
and timely. Build and monitor Pipeline Report for sales and service
issues
 Cold call prospective customers to bring new business opportunities
 Create/find new opportunities to expand current customers business

2.  Maintain constant contact with Accounts and Prospects via email and
phone.
 Identify customer values, to develop value propositions for prospects
and existing customers
 Coordinate with Team on product implementation schedules and
timelines
 Contact New Users for introduction and training
 Currently building training program with collaboration from Team
 Build trust and confidence with customers
 Network to market for prospective customers
 Developed Sales Process (being a start-up company
 Managing contract renewals
Commercial Sales Account Manager/Product Specialist Feb 2014－Feb 2015
Batteries Plus － Columbus, Ohio
 Researched incoming phone call, email and general inquiries on products
and order fulfillment as well as the quoting process
 Participated in product development such as; new battery builds and new
product lines with overall superior product knowledge
 Involved in daily logistics, including deliveries and driver routes and
schedules
 Other duties included but not limited to: Warehouse management,
organization of product and “core” recycling, development of client
relationships, supporting retail floor when needed, charging and cycling
battery old stock
 Handled difficult situations with both customer and products, verifying
specifications on various lamps, lamp fixtures, batteries and other products
 Trained new employees on commercial sales process
 Served with a very high knowledge level for the company
Store Manager Aug 2010－Feb 2014
Batteries Plus － Columbus, Ohio
 Increased gross profits as well as increasing overall ticket count
 Supervised up to twenty people, with up to five in a shift
 Developed delegation skill Submitted monthly as well as daily reports
 Two years at the Columbus location, relocated to Gahanna to take on the
newest store. Appointed as Senior Trainer to train all new associates
 Successfully improved retail sales numbers to 127% of previous year with
commercial sales at 148% of previous year
 Submitted monthly as well as daily reports
Sales Associate/Assistant Manager Dec 2007－Aug 2010
Batteries Plus － Columbus, Ohio

3.  Performed daily tasks; to keep sales floor clean and well stocked as well as
keeping a 'customer first' mindset
 Maintained a certain sales goal and excelled in goals. Through this hard
work was promoted to Assistant Manager of a newer store to improve
numbers
Education
Landscape Design/Build Aug 2007
Multimedia Production
Columbus State Community College － Columbus, Ohio
Additional Information
Westerville Amateur Soccer Association referee for over 20 years.

4. REFERENCES:
Amanda Phillips
Executive Assistant/Director of Operations
DSCN Capital/Viewabill
(614) 560-7731
amandatphillips@gmail.com / amanda@viewabill.com
Relationship: Co-Worker at Viewabill
Daniel Hoffman
Chief Technology Officer
Viewabill
(312) 343-1775
dhoffman@viewabill.com
Relationship: Reported to at Viewabill
Donna Hanly
Senior Vice President, Chief Nursing Executive
OhioHealth
(614) 906-0119
dlhohio@aol.com
Relationship: Mother, Mentor and Advisor
Mark Scott
Sales Manager
Sylvania
(614) 648-4394
Mark.Scott@sylvania.com
Relationship: Co-Worker / Manager at Batteries Plus