Erasmo Silva Jr. is a facilities management and operations professional with over 10 years of experience leading teams at Footlocker, Ricoh USA, and Sprint. He has a background in recruitment, training, strategic planning, process improvement, and sales. Erasmo holds a Bachelor's degree in Criminal Justice and a minor in Sociology from Sam Houston State University.
1. ERASMO SILVA JR
3271 Shaver St, Pasadena, TX 77504
Cell: 979.418.0677
erasmo.silva87@yahoo.com
PROFESSIONAL PROFILE
Solid background in facilities management and day to day operations. Sophisticated in recruitment, development,
continuous improvement and leadership. Highly effective communicator with strong presentation and networking skills.
Life experienced in problem solving, multitasking and remaining calm under pressure.
CORE STRENGTHS
Leadership Manager / Motivator / Coach
Strategic Planning & Branding Problem Solving
Business Development Process Improvement
Key Performance Indicators Quality Management
Training & Development Microsoft Office
PROFESSIONAL EXPERIENCE
FOOTLOCKER
Houston, Tx
Assistant Manager - Nov. 2015 - Present 06/2009 to 02/2012
Lead the Store Team to provide an outstanding in-store customer experience.
Drove Sales to maximize Profit goals for a specific store
Coached and developed all Team Members to execute Company strategy
Efficiently executed Company Standards with recruiting hiring, training, Customer Service, Visual
Merchandising and Store Operations:
- Oversaw POS transactions, returns, employee discounts, banking and deposits, inventory, time sheets
- Scheduled staff using appropriate company systems to best meet the needs of the business.
- Processed shipments while maintaining inventory loss at or below Company Standards.
- Complied with all legal and EEOC requirements.
RICOH USA
Houston, Tx.
Account Executive 07/2014 to 11/2015
Sold hardware/software solutions to named accounts within assigned territory
Cold Called via phone, stop-ins, email, and customer referrals to build robust pipeline for new business
Maintained Quarterly Business reviews with customers to qualify further customer needs analysis,
upgrading/adding equipment or services and assessing TCO (Total Cost of Ownership)
Assessed quotes, proposals, demos and presentations
Developed yearly business plan in accordance to company and team standards
SPRINT
Conroe, Tx
Lead Retail Consultant 02/2013 to 07/2014
Developed a total sales solution for any of the customers wireless/mobility needs while personalizing their
experience and maximizing their investment while providing exceptional customer service
Delivered an outstanding store experience that strengthened the Sprint Brand
Met and exceeded key performance and customer satisfaction quotas
Identified the right solutions for customer billing, technical or account issue
Opened and closed the store; front/back office operations
Maintained register counts while overseeing bank deposits
RELEVANT ACCOMPLISHMENTS
Ricoh
Ricoh Wall of Fame - Top performers
Selected for luncheon with CEO of Ricoh Americas
2. 90% to plan (last 9 months FY 14-15)
Sprint
Multiple Diamond Award Recipient
District Record - Net Activations December 2013, 104 total new activations.
EDUCATION
Aug. 2011-Dec. 2013
Sam Houston State University - Huntsville, Tx.
BS: Criminal Justice
Minor: Sociology
Jan.2009 - May 2011
University of Houston - Houston, Tx.
Basics
Entry level Sociology
VOLUNTEER EXPERIENCE
Omega Delta Phi Fraternity, Inc.
- East Texas Regional Director (2015 - Present)
- Assistant Regional Director (2014 & 2015)
CASA
United Way Donor
Houston Alumni Association - Omega Delta Phi
REFERENCES
**Provided upon request**
