The applicant is applying for a position in the Human Resources department in Dubai. He has over 10 years of experience in customer service and sales roles in the Philippines. He is seeking new opportunities to further develop his professional skills. He highlights strengths in communication, interpersonal skills, computer applications, customer service, and relationship building.

1. Human Resource Manager
Human Resource Department
Dubai, UAE
Employment Application
Dear Sir/ Madam
I am pleased to attach my Curriculum Vitae for possible employment in your organization.
I am a highly effective individual ready to accept all types of challenges. I am young, dynamic and
well faceted individual who can communicate effectively with all levels of personnel and have a high
disposition in maintaining a professional and friendly relation toward the group or to any individual. I
also have proven integrity in any professional services I have offered, and loyalty to the
organizations I served with.
I would kindly request you to consider my application for immediate placement or to any other
related position that suits my educational background along with my experiences.
Should you need any further clarification, I would be glad to meet you for possible interview you
may wish to conduct at your convenience.
Yours faithfully,
Niel Carlo Carreon
97156-7320538

2. NIEL CARLO L. CARREON
Mazaya 25, Queue Point Liwan Area
Dubai , UAE
carreon.niel@yahoo.com
0567320538
CAREER OBJECTIVE:
Seeking an opportunity to further enhance and cultivate my professional skills in a dynamic
and stable organization.
PERSONAL CHARACTER ASSESSMENT:
Good in oral and written communication skills. Excellent in interpersonal skills and has
knowledge with computer applications. Can work effectively even with time pressure and in
minimum supervision and is willing to go intensive training. Has sustainable experience in high
customer service orientation with good relationship building skills. Has the ability to plan and
organize. Good negotiation skills. Logical and systematic problem solver. Goal driven.
WORKING EXPERIENCE:
Senior Booking Salesman
Classic brand Distributorship Inc. (Philippines)
August 2011 - February 2016
• Services existing accounts, obtain booking orders and establishing new accounts by
planning and organizing daily work schedule to call on existing or potential sales
outlets.
• Makes sales calls to new and existing clients and follows-up on client’s inquiries and
issues.
• Focuses sales effort by studying existing and potential accounts.
• Keeps management informed by submitting reports such as Daily Sales Reports,
Weekly Work Plans and Monthly and Annual Analyses.
• Ensures client service satisfaction and good client relationship.
• Carries out market research and surveys
• Performs quality checks on product and service delivery.
• Submits orders by referring to price list and products.
• Resolves clients’ complaints by investigating problems, developing solutions,
preparing reports and making recommendations to management.
• Maintains professional and technical knowledge by attending informative and
educational workshops and trainings.
• Contributes to the management and team effort by accomplishing related results as
needed.

3. Junior Salesman (Casual Employee)
Classic brand Distributorship Inc. (Philippines)
March 2010 – January 2016
• Makes sales calls to new and existing clients and follows-up on client’s inquiries and
issues.
• Focuses sales effort by studying existing and potential accounts.
• Keeps management informed by submitting reports such as Daily Sales Reports,
Weekly Work Plans and Monthly and Annual Analyses.
• Ensures client service satisfaction and good client relationship.
• Carries out market research and surveys
• Performs quality checks on product and service delivery.
• Submits orders by referring to price list and products.
• Resolves clients’ complaints by investigating problems, developing solutions,
preparing reports and making recommendations to management.
Customer Service Representative
Sutherland (Philippines)
March 2009-January 2010
• Helps maintain call rates as per the set target.
• Answers phones and responds to customers inquiries.
• Sells products and places customer orders in the computer system.
• Provides customers with product and service information.
• Upsells products and services.
• Translates customer calls to appropriate staff.
• Identifies researches and resolves customers’ issues using the computer system.
• Follows-up on customers inquiries that are not immediately resolved.
• Completes call logs and reports.
• Resolves billing issues and misapplied payments.
• Recognizes documents and alerts the supervisor of trends in customer calls.
• Recommends process improvements.
• Performs other duties as assigned by the immediate superior.
EDUCATIONAL BACKGROUND:
Tertiary
• Call Center Academy Pampanga, Philippines
2009 Graduate
• Holy Angel University Pampanga, Philippines
BS Business Administration Undergraduate
Major in Information Technology
2001-2004
Secondary
• Pampanga High School Pampanga, Philippines
1997-2001 Graduate
PERSONAL INFORMATION:
Date of Birth : 21 March 1984 Place of Birth : Philippines
Sex : Male Height : 5’ 11”
Civil Status : Married Visa Status : On Visit Visa