The document provides a resume for Priyanka Patel seeking an administrative or customer service position. It outlines over 6 years of experience in various roles providing administrative support, customer service, and management experience at restaurants and retail stores. Key skills include proficiency with Microsoft Office, QuickBooks, multi-lingual abilities, and strong communication and organizational skills.

1. Priyanka Patel
8421 hilspire drive, Douglasville 30134
C: 678-778-6546 | priya1016@hotmail.com
SUMMARY
A motivated administrative and customer service professional seeking a position in
a challenging environment. Over 6 years experience successfully providing
administrative support and customer service to various organizations. Proficient in a
range of computer applications. Well-developed communication and customer
service skills. Proven ability to efficiently plan and manage multiple assignments to
meet tight deadlines. A proactive problem-solver who gets the job done.
SKILLS
 Multi-million dollar P&L
management
 Proficient in QuickBooks and Office,
including Excel
 Customer Service excellence
 Fast typing
 Computers and Electronics
 Proficient in multiple languages
 Strong project management skills
 Excellent communication,
interpersonal and organizational
skills
 Ability to construct meaningful and
orderly paperwork in a timely
manner
 Flexible and productive working in
a multitasking environment
EDUCATION
 Bachelor of Business Administration- GPA 3.30
 Wayne State University- Detroit, MI
 Associates in Business Administration
 Schoolcraft College- Livonia, MI
 High school diploma
 West Humber Collegiate Institute- Etobicoke, ON
WORK HISTORY
Restaurant Manager in Training | McDonald’s | May 2016- December 2016
 Created and managed schedules for both crew and managers.
 Conducted daily, weekly and monthly inventories.
 Completed administrative tasks using Microsoft Word, PowerPoint, Excel and
Outlook.

2.  Managed customer comments and concerns and provided solutions to improve
customer satisfaction.
 Completed ordering process for product.
 Perform sales floor work such as greeting or assisting customers.
 Actively participated in strategy and planning and managed P&L.
 Conducted crew and manager performance reviews.
Shift Supervisor | CVS/Pharmacy | April 2015 - Oct 2015
 Created strategies to develop and expand sales of services to existing customer.
 Earned management trust by serving as key holder, responsibly opening and closing
store.
 Worked on projects which required use of Microsoft Word, Excel, PowerPoint,
QuickBooks, Isp and Tandem software.
 Communicated with vendors regarding back order availability, future inventory and
special orders.
 Conducted weekly walk-throughs with the manager to discuss interior visual
displays, including store window presentations.
 Handled daily heavy flow of paperwork and cooperated with the accounting
departments on invoicing and shipping problems.
 Scheduled weekly inventory pickups and deliveries with vendors.
 Restocked inventory ever month and reviewed cash operation data to verify proper
replenishment.
Shift Manager | McDonald’s | October 2011 to December 2014
 Oversee activities directly related to making products or providing services.
 Direct and coordinate activities of businesses or departments concerned with the
production, pricing, sales, or distribution of products.
 Review financial statements, sales and activity reports, and other performance data
to measure productivity and goal achievement and to determine areas needing cost
reduction and program improvement every day.
 Manage staff, preparing work schedules and assigning specific duties.
Hourly manager | Coffee Culture Café & Eatery | Jan 2009 to August 2011
 Perform sales floor work, such as greeting or assisting customers, stocking shelves,
or taking inventory.
 Locate, select, and procure merchandise for resale, representing management in
purchase negotiations.
 Determine goods and services to be sold, and set prices and credit terms, based on
forecasts of customer demand.
 Plan and direct activities such as sales promotions, coordinating with other
department heads as required.
 Experience in preparing payroll
 Analyzing the business to solve issues and improve sales.
 Prepared QuickBooks, accounts payable and accounts receivable.

3. SPECIAL SKILLS
 Computer: Windows, Microsoft Office, Internet, QuickBooks, accounts payable,
accounts receivable, Payroll.
 Languages: Fluent in English, Gujarati and Hindi.
REFERENCES
1. Name: Brian Mitchell
Phone number: 4703637773
Relationship: Area supervisor at my previous job(McDonald’s)
Known him for 8 months
2. Name: Dave Stewart
Phone Number: 4049837774
Relationship: Owner operator of McDonald’s
Known him for 8 months
3. Name: Barbara Walton
Phone Number: 7346951413
Relationship: Coworker at McDonald’s
Known her for 6 years