1. Zafreen Ali Chan (503)317-6493 zafreen.ali@gmail.com
Objective
Accomplishments
Experience
Utilize my skills to manage and develop a high performing team with an emphasis
on accuracy and exceptional customer service
 Experienced manager with expertise in human relations and human resources
 16 years retail management experience with a high emphasis customer service
 19 years retail experience
 Training, coaching and development of employees
 Superb written and oral communication skills
 9 years of extensive knowledge and trouble shooting in the telecommunications industry
 9 years administrative office experience
Assistant Store Manager
Comcast February 2014 to present Milwaukie, OR
 Interim Store Manager from December 2014 to March 2015
 Focus on building a high performing team and hitting all sales and service metrics while delivering
exceptional customer service
 Help coach team members on and off the sales floor as well as completing daily observations and bi-
weekly 1 on 1’s with each team member
 Utilize schedule building tool to schedule appropriately for business needs
 Assist with daily operations and customer escalations
 Knowledgeable, persuasive, motivated, and communicates well with others while at the same time
being a quick learner with a high expectation of myself and my team
Assistant Store Manager
Sprint PCS February 2013 - February 2014 Portland, OR
 Daily observations, in the moment coaching sessions, and monthly 1 with 1’s performed to ensure
individual and store quotas are met monthly
 Assisted with daily operations, weekly and monthly inventory, and all operational items necessary to
run a successful high volume store
 Interviewed, hired, and trained new employees
 Part of the Operations Alliance team to ensure stores are audit compliant at all times
 Coached and developed a high performing team
Retail Associate Manager
T-Mobile July 2006-February 2013 Vancouver, WA
 Focused on building a high performing team in all aspects of metrics and customer service goals
 Assisted with daily operations, and daily and monthly inventory management
 Assisted in coaching team members on and off the sales floor, on the fly, and formal bi-weekly
coaching sessions with all team members
 Point person responsible for all merchandising updates delivered to the team and ensured market wide
consistency amongst 7-8 stores
 Helped store achieve and stay a Top 20 S for performance in the region
 Interviewed, hired, trained and terminated employees while working closely in conjunction with HR
 Successfully completed several HR trainings in regards to policies and procedures

2. Zafreen Ali Chan (503)317-6493 zafreen.ali@gmail.com
Store Manager
Lady Foot Locker November 2001-November 2007 Portland, OR
 Hired, trained, coached, and disciplined all employees
 Met and exceeded sales goals for store set by district manager and corporate office
 Responsible for all filing, faxing, copying, emailing, and supply ordering
 Oversaw visual merchandising, shipping, receiving, and resolved maintenance issues
 Administered scheduling, payroll processing, payroll problems and resolutions, and wage monitoring
Education
Other Skills
References
University of Oregon
Bachelor of Arts in Ethnic Studies September 2000- June 2002 Eugene, OR
An emphasis on Computer Information Systems.
 Women's Employee Resource Group Event Coordinator for almost 2 years
 Proficient in Microsoft Office, Windows and Macintosh operating systems, typing speed of 50-60 wpm,
10-key abilities by touch
 Language conversational skills in Romanian and several years of study in Spanish.
 Completed several trainings in Fair Employment Practices and interviewing skills
 Possess complex knowledge and training in scheduling and budgeting of hours
Available upon request.