This resume displays my capabilities, ambition, and my success thus far. I am looking to further advance my career into mid-senior level marketing/management/finance positions. Please send any relevant positions in my direction.

1. Pamela S. McTeigue 405 Orchard Hills Dr., Unit 15
Jeffersonville, IN 47130
Phone: (812)734-5119
Email:Pjac03098684@gmail.com
Objective: To obtain a leadership role in which I can demonstrate my capabilities, education,
and previous work experience to maximize organizational success.
SKILLS AND CAPABILITIES
 Payroll/Scheduling
 Training of associates of all levels
 Profitability Accountability
 Coaching/Counseling Abilities
 Administration
 Proficient in Microsoft Office Applications: Excel, Word,
PowerPoint, and Access
 Forecasting/Queuing Theory
 Business Consulting
 Emotional Intelligence
 Financial Accounting/Cost Benefit Analysis
 Inventory Control/Accounting
EDUCATION
Masters of Science in Business Administration
Cum Laude
Completion Date-September 2015
Sullivan University, Louisville, KY
Masters of Science in Management
In Progress
Estimated Completion Date-September 2016
Sullivan University, Louisville, KY

2. Bachelor of Science in Business Management
Cum Laude
Completion Date-December 2011
Sullivan University, Louisville, KY
EMPLOYMENT
12/15 to Present New Perspectives Consulting, Freelance Business Consultant
 Provide pro bono consulting to small businesses with financial constraints.
 Financial Perspectives: Verify accounting practices, purchasing, and
expenses. Identify potential red flags for LLCs and Corporations.
 Identify Problems, Processes, and Recommendations.
 Merchandising Strategy
 Advertising: Social Media Maximization, Networking, Identify Target
Market Consumers
 HRM/CRM/Negotiating Compensation
 Reconfigure POS systems to meet business needs.
 Miscellaneous Individualized Responsibilities
01/13 to Present Work Content Specialist, Humana Inc.
 Average CPH (Claims per Hour) for 2013-5.2
 Overall Average Quality for 2013-99.12%
 Volunteer for special projects to expand knowledge for future endeavors.
 Increased production in November 2013 from 5.64 CPH to 6.87 CPH in
December 2013.
 Successfully manage time to proficiently increase CPH and quality.
 Mentor Master
 SMT Job Shadow Program
 Engaged in associate tech times.
 Assign work to associates.
 YTD as of Q3P2-7.37 CPH (Claims per Hour)
 YTD as of Q3P2-99.52% Overall Quality
 Recipient of Star Award in November 2014
 SME for new hires
 Work escalated issues for TL/Supervisor
 Trained in Physician, Member Group, and Hospital Corrected Claims
 Trained in CCP and Macess Processing

3. 10/10 to 01/13 Customer Care Specialist, Humana Inc.
 Overall Quality Average in 2012-99.24
 Overall Hold Time Average in 2012-3.3
 Overall After Call Time Average in 2012-3.8
 Effectively managed call volume to business needs while exceeding
company metrics.
 Assisted new associates as a SME.
4/10 to 10/10 Administrative Assistant, UPS (through Manpower), Louisville, KY
 Trained in inbound and outbound shipments
 Input data in computers and hmms
 Assist the supervisor with daily paperwork for the posisorters
 Control hazmats and dry ice for outbound shipments
 Communicate with Management to verify fulfillment.
5/09 to 03/10 Store Manager, Payless Shoe Source, Louisville, KY
 Use company provided customer service standards for all customers
 Control payroll and schedule accordingly
 Maintain the store to company standards
 Control inventory to reduce shrink
 Increase conversion
10/06-5/09 Store Manager, Store Manager Trainer, Claire’s Boutiques at the Summit,
Louisville, KY
 Trained new managers from around the company’s region
 Decreased shrink by 2.5% in 2008.
 Increased sales in 2009 by 5.2% and by 11.15% in 2007.
 Increased average dollar sale in 2008 by $1.35 ($2.86 above company
standards)
5/06-10/06 Assistant Store Manager, Claire’s Boutiques (Oxmoor Center), Louisville, KY
 Assisted the store manager in all managerial tasks
 Maintained the store in the store manager’s absence
 Used customer service to drive sales
3/06-5/06 Third Key, Assistant Store Manager, Claire’s Boutiques, Jasper, IN
 Promoted to Assistant Manager in three weeks of being a key carrier
 Opened and closed the registers
 Supervised other associates on duty

4. PROFESSIONAL PROFILE
Change Agent, Quick Learner
Organized, Aggressive Problem Solver
Work well with other team members and individually
Self-Directed and Dependable