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Chapter Two Spotting E-Business Trends
What is a Trend? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ Look Before, or you’ll find yourself behind.”  - Benjamin Franklin
E-Business Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Trend-spotting drives strategy
E-Business Trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],“ The rearview mirror is always clearer than the windshield.”  - Warren Buffet (CEO Berkshire Hathaway)
E-Business Trends (cont.) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],E-Business Trends (cont.)
Consumer Trends: Faster Service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Consumer Trends: 100 Years of Convenience 1893 – Sears and Roebuck offers first catalog 1993 – Sears folds catalog operation 1997 – online retailing takes off 2000 – Amazon.com sends out print catalogs
Self-Service: Empowered Customers ,[object Object],[object Object],[object Object],source: www.s1.com Self-Service complementing Full-service:  Example from the Insurance Industry
Integrated Solutions, Not Piecemeal Products ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Long term drivers and demand for integrated solutions are clear
Integrated Solutions, Not Piecemeal Products Past --  Product-based competition Product functionality Price Service  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Product and service  Value Customer  empower- ment Today --  Solution-based competition
e-Service Trends: Integrated Sales and Service ,[object Object],[object Object],Users expect more from a web site Customers  demand customized and consistent experience across channels and products
Seamless Support: Consistent and Reliable Customer Service ,[object Object],[object Object],[object Object],[object Object],[object Object]
Flexible Fulfillment and Convenient Service Delivery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Online Fulfillment ,[object Object],[object Object],[object Object],[object Object]
Increase Process Visibility ,[object Object],[object Object],Information Flows Goods Flow Manufacturers Wholesale Distributors Suppliers Customers Retailers
Organizational Trends: Outsourcing ,[object Object],[object Object],[object Object],Virtual enterprise designs– Requirement Boundary Spanning Coordination
Contract Manufacturing: Become Brand Intensive ,[object Object],[object Object]
Empower Employees ,[object Object],[object Object],[object Object]
Enterprise Technology Trends: Integrated Enterprise Applications ,[object Object],[object Object],Best-of-Breed Approach mySAP.com ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Multi-channel Integration: Look at the Big Picture ,[object Object],[object Object],Call center Branch Web ATM, In-store
Middleware: Support the Integration Mandate ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
General Technology Trends: Wireless Applications ,[object Object],[object Object],[object Object],[object Object],[object Object]
Handheld Computing and Information Appliances
Infrastructure Convergence: Voice, Data and Video ,[object Object],[object Object],[object Object],[object Object],[object Object]
Infrastructure Convergence: Voice, Data and Video Device Independence Travel Hotspots Office Vacation Hotspots Home Web Intranet Communication  E-Learning  Calendar Email Voice ,[object Object],[object Object],[object Object],[object Object],[object Object]
Trend Common Attributes ,[object Object],[object Object],[object Object],[object Object],The core aspect in trend-watching is balancing exuberance vs. uncertainty
E-Business Strategies, Inc. www.ebstrategy.com [email_address] 678-339-1236 x201 Fax - 678-339-9793

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Chp02 Trends

  • 1. Chapter Two Spotting E-Business Trends
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Consumer Trends: 100 Years of Convenience 1893 – Sears and Roebuck offers first catalog 1993 – Sears folds catalog operation 1997 – online retailing takes off 2000 – Amazon.com sends out print catalogs
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24. Handheld Computing and Information Appliances
  • 25.
  • 26.
  • 27.
  • 28. E-Business Strategies, Inc. www.ebstrategy.com [email_address] 678-339-1236 x201 Fax - 678-339-9793

Editor's Notes

  1. The E-Business material shall at all times remain the property of E-Business Strategies, Inc. No license under any trade secrets, copyrights, or other rights is granted by this Agreement or any disclosure of Confidential Information hereunder. Any such permitted copies will be considered Confidential Information. Confidential Information of E-Business Strategies, Inc. may not be copied or reproduced by the Recipient without E-Business Strategies, Inc. prior written consent. The E-Business material may not be re-sold. It is intended to be used solely for the purpose of accompaniment of the E-Business 2.0 Roadmap for Success book in an instructional manner.
  2. The E-Business material shall at all times remain the property of E-Business Strategies, Inc. No license under any trade secrets, copyrights, or other rights is granted by this Agreement or any disclosure of Confidential Information hereunder. Any such permitted copies will be considered Confidential Information. Confidential Information of E-Business Strategies, Inc. may not be copied or reproduced by the Recipient without E-Business Strategies, Inc. prior written consent. The E-Business material may not be re-sold. It is intended to be used solely for the purpose of accompaniment of the E-Business 2.0 Roadmap for Success book in an instructional manner.