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Chapter Five  Constructing the e-Business Architecture: Enterprise Apps 
The Premise ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Vision ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Challenge ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The Implication ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In This Chapter … ,[object Object],[object Object],[object Object]
Trends Driving e-Business Architecture ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
New Customer-Care Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
New Competitive Conditions ,[object Object],[object Object],[object Object],[object Object]
Fast Moving Competitors ,[object Object],[object Object],[object Object],[object Object],Traditional Norwest Systems Required For Future Success Norwest’s Challenge Design the Future ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Problems Caused by Lack of Integration ,[object Object],[object Object],[object Object],[object Object],[object Object]
Contd … ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Business Trends l Proprietary  l Developed in the 60’s or 70’s l Mainframe based l Developed in Cobol, Assembler l Not real time l Missing documentation l No integration l Lacking customer focus Existing Legacy Systems Slows down change and often impossible to change System-related barriers l Business model restructuring l The customer centric company l Many new channels Multiple products l Integrated customer information l Integration of many legacy systems l Process integration l Structural reorganizing
New Era of Cross-Functional Integrated Apps ,[object Object],[object Object],[object Object],[object Object],[object Object],Stage 1: Task Oriented  Applications (Order Entry) Stage 2: Functional  Applications (Logistics) Stage 3: Integrated Cross-Functional Applications (Customer Care)
CRM Apps: Charles Schwab ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],CRM Apps: Charles Schwab Sales Service Marketing Customer Relationship Management
ERP Apps: Nestle’ ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ERP Apps: Nestle’ ,[object Object],[object Object],[object Object],[object Object],Forecasting & Planning Warehousing & Inventory Management Enterprise Resource Planning  Finished Product Distribution Accounting/ Finance Purchasing & Material Management
SCM Apps: Visteon ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SCM Apps: Visteon ,[object Object],[object Object],[object Object],[object Object],Market Demand Resource & Capacity Constraints Supply Chain Management Real-Time Scheduling
Selling Chain Management Apps: Whirlpool ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Selling Chain Management Apps: Whirlpool Product Customization Quote & Proposal Generation Selling-Chain Management  Commission Management Promotion Management Pricing & Contract Management
e-Procurement Systems Apps: CIBC ,[object Object],[object Object],[object Object],[object Object],Office Supplies Procurement Business Travel Procurement E-Procurement Applications  Computer Equipment/Software/Networking MRO Procurement Service Procurement (courier, catering, contract workers)
EAI Apps: Nortel Networks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BI, DSS, and KM Apps: Nortel Networks ,[object Object],[object Object],[object Object],[object Object],Business Analytics (Filtering, Reporting) Decision Support Systems Business Intelligence Applications  Push-Based Delivery Systems Wireless/Mobile Communications Data Capture & Datawarehousing
E-Business Architecture = Integrated App Frameworks S t a k e h o l d e r s Customers, Resellers Selling Chain Management E M P L O Y E E S Enterprise Resource Planning (ERP) Logistics & Warehousing Manufacturing Distribution Customer Relationship Management (CRM) Marketing Field Sales Customer Service Partners, Suppliers, Distributors Supply Chain Management   Business  Intelligence Enterprise Application Integration Admin. Control HRMS  / e-Procurement Finance/Accounting/Auditing Management Control
E-Business Strategies, Inc. www.ebstrategy.com [email_address] 678-339-1236 x201 Fax - 678-339-9793

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Chp05 Enterprise Apps

  • 1. Chapter Five  Constructing the e-Business Architecture: Enterprise Apps 
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  • 25. E-Business Architecture = Integrated App Frameworks S t a k e h o l d e r s Customers, Resellers Selling Chain Management E M P L O Y E E S Enterprise Resource Planning (ERP) Logistics & Warehousing Manufacturing Distribution Customer Relationship Management (CRM) Marketing Field Sales Customer Service Partners, Suppliers, Distributors Supply Chain Management Business Intelligence Enterprise Application Integration Admin. Control HRMS / e-Procurement Finance/Accounting/Auditing Management Control
  • 26. E-Business Strategies, Inc. www.ebstrategy.com [email_address] 678-339-1236 x201 Fax - 678-339-9793

Editor's Notes

  1. The E-Business material shall at all times remain the property of E-Business Strategies, Inc. No license under any trade secrets, copyrights, or other rights is granted by this Agreement or any disclosure of Confidential Information hereunder. Any such permitted copies will be considered Confidential Information. Confidential Information of E-Business Strategies, Inc. may not be copied or reproduced by the Recipient without E-Business Strategies, Inc. prior written consent.
  2. The E-Business material shall at all times remain the property of E-Business Strategies, Inc. No license under any trade secrets, copyrights, or other rights is granted by this Agreement or any disclosure of Confidential Information hereunder. Any such permitted copies will be considered Confidential Information. Confidential Information of E-Business Strategies, Inc. may not be copied or reproduced by the Recipient without E-Business Strategies, Inc. prior written consent. The E-Business material may not be re-sold. It is intended to be used solely for the purpose of accompaniment of the E-Business 2.0 Roadmap for Success book in an instructional manner.