The document discusses various sales presentation methods including memorized, formula, need-satisfaction, and problem-solution approaches. It provides details on when each method is best to use based on factors like knowledge of the customer, sales objective, product type, and complexity of the selling situation. Guidelines are provided for group presentations, negotiating techniques, and selecting the optimal presentation method and approach.

1. 9- McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.

2. Carefully Select Which Sales Presentation Method to Use Chapter 9

3. The Tree of Business Life: Presentation Methods Guided by The Golden Rule : Master the art of creating effective sales presentations Have fun presenting your product Select your presentation method based on: Prior knowledge of customer Sales call objective Customer benefit plan You will see that ethical service builds true relationships I T C Ethical Service Builds T r u e Relationships T T T T T T T T T T T

4. The Sales Presentation Completely and clearly explains all aspects of the salesperson’s proposition as it relates to a buyer’s needs

5. There are Several Sales Presentation Methods and You Must Select One According to Your: Prior knowledge of the customer Sales call objective Customer benefit plan

6. Exhibit 9.1: The Third Step in the Sales Process is the First Step in the Sales Presentation The sales presentation method determines how you open your presentation

7. Sales Presentation Strategy Salespeople face numerous situations Salesperson to buyer Salesperson to buyer group Sales team to buyer group Conference selling Seminar selling

8. Exhibit 9.2: The Structure of Sales Presentations

9. Exhibit 9.3: Participation Time by Customer and Salesperson During a Memorized Sales Presentation

10. Why Choose the Memorized (Canned) Sales Presentation Method? Because it: Ensures the salesperson gives a well-planned presentation Ensures all of the company’s salespeople discuss the same information Both aides and lends confidence to the inexperienced salesperson It is effective when: Selling time is short, as in door-to-door or telephone selling The product type is non-technical – such as books, cooking utensils, or cosmetics

11. Why Not to Choose the Memorized (Canned) Sales Presentation Method? Because it: Salesperson does 80% to 90% of talking Presents FABs that may not be important to the buyer Allows for little prospect participation Is impractical to use when selling technical products that require prospect input and discussion Requires the salesperson to proceed quickly through the sales presentation to the close, resulting in several closes or requests for the order, which may be interpreted by the prospect as high pressure selling

12. Exhibit 9.4: Dyno Electric Cart Memorized Presentation

13. Exhibit 9.4: Dyno Electric Cart Memorized Presentation

14. Exhibit 9.5: Participation Time by a Customer and Salesperson During a Formula Sales Presentation

15. Why Choose the Formula Sales Presentation Method? Because you: It is persuasive--know something about the prospect Are contacting similar prospects in similar situations Have called on the prospect in the past Want to ensure all information is presented logically Want to have reasonable amount of buyer-seller interaction

16. Why Choose the Formula Sales Presentation Method?, cont… Because it allows for smooth handling of anticipated questions and objections Examples of product types that work well with this method are: Consumer goods Pharmaceutical goods

17. Why Not to Choose the Formula Sales Presentation Method? Because you: Do not know anything about the prospect’s needs See a need for the prospect to talk more Have a complex selling situation such as: Selling a technical product Selling to a group

18. The 10-Step Productive Retail Sales Call, cont...Exhibit 9.6 Step Number 1. Plan the call 2. Review plans 3. Greet personnel 4. Check store conditions 5. Approach 6. Presentation 7. Close 8. Merchandising 9. Records and reports 10. Analyze the call

19. Exhibit 9.7: A Formula Approach Sales Presentation

20. Exhibit 9.8: Participation Time by Customer and Salesperson During Need-Satisfaction and Problem-Solution Sales Presentations

21. Why Choose the Need-Satisfaction Sales Presentation Method? Because you: Need a flexible, interactive sales presentation Need to uncover needs by asking questions Need the prospect to talk about his needs Use this method the first time you call on a prospect Should you have to come back a second time, you would use the formula sales presentation method

22. Why Choose the Need-Satisfaction Sales Presentation Method?, cont… Examples of product types that work well with this method are: Financial services Security systems High priced goods/services such as vehicles, real estate, industrial equipment

23. Why Not to Choose the Need-Satisfaction Sales Presentation Method? Because you: Need more control over the conversation Don’t want to field too many questions Are new to the sales profession

24. Exhibit 9.9: A Need-Satisfaction Presentation

25. Exhibit 9.9: A Need-Satisfaction Presentation

26. The Problem-Solution Presentation’s Six Steps Step 1 - Convincing the prospect to allow the salesperson to conduct the analysis Step 2 - Making the actual analysis Step 3 - Agreeing on the problems and determining that the buyer wants to solve the problem Step 4 - Preparing the proposal for a solution to the prospect’s needs Step 5 - Preparing the sales presentation based on the analysis and proposal Step 6 - Making the sales presentation

27. Why Choose the Problem-Solution Sales Presentation Method? Because you: Are selling highly complex or technical products Are required to make several sales calls to develop a detailed in-depth analysis of a prospect’s needs Need a flexible, customized presentation based on findings B-2-B

28. What Is the Best Presentation Method? Memorized Formula Need-satisfaction Problem-solution Each of these methods is the best one when properly matched with the situation

29. The Group Presentation Either you or your team presents the proposal to a group of decision makers. The flexibility of the presentation depends on size: The larger the group, the more structured your presentation You can structure the presentation and provide a question-and-answer period at the end or during the presentation

30. The Group Presentation Cont… Give a proper introduction State your name, company, and proposal Establish Credibility Give a brief history of your company Provide an Account List Have copies of an account list available State your Competitive Advantages Tell the group where your company stands relative to the competition

31. The Group Presentation Cont… Give Quality Assurances and Qualifications State Guarantees in the beginning Cater to the Groups Behavioral Style Determine the overall dominant style in order to hold their attention Get people involved The proposal document No prices Summarize Benefits

32. Negotiating So Everyone Wins There are many negotiating styles The experienced sales person will negotiate in a way that achieves satisfaction for both parties

33. Negotiating So Everyone Wins Cont… Phases of Negotiation Planning- know how your company compares with the competition. Meeting- build a relationship that eases the negotiation process. Studying- look for benefits you can provide. Proposing- What you do in the presentation sets the stage for what may come later.

34. Select the Presentation Method, Then the Approach Know which method to use before developing the presentation Video conference/interactive Plan the presentation Select the approach/opening

35. Selling Process Buyer’s Mental Steps Prospecting Present Marketing Plan Availability, Delivery, Guarantee, Merchandising, Installation, Maintenance, Promotion, Training, Warranty Explain Business Prop List Price, Shipping Cost, Discounts, Financing, ROI, Value Analysis Suggest Purchase Product, Quantity, Features, Delivery, Installation, Price M oney A uthority D esire Attention Discussion Sequence Presentation Discuss Product Present Marketing Plan Explain Business Proposition Suggest Purchase Discuss Product S how F eature E xplain A dvantage L ead into B enefit L et Customer Talk Interest Close The Parallel Dimensions of Selling* Preapproach Follow-up & Service Approach Presentation Trial Close Determine Objections Meet Objections Desire Conviction Action (Purchase) Trial Close

36. The Golden Rule Makes Sense Its use sets you apart from all of the other salespeople who only want to make a sale and a fast dollar Treat your prospects and customers as your business neighbors