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3- McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved.
Ethics First…Then Customer Relationships Chapter 3 Chapter 3
Chapter 3 3-
Management’s Social  Responsibilities ,[object Object]
Organizational Stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 3.2: Major Stakeholders in the Organization’s Performance
An Organization’s Main Responsibilities ,[object Object],[object Object],[object Object],[object Object]
Exhibit 3.3: An Organization’s Main Responsibilities
What Influences Ethical Behavior? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 3.4: What Is Your Level of  Moral Development? ,[object Object],[object Object],[object Object]
Exhibit 3.5: Moral Development Bell Curve
Are There Any Ethical Guidelines ? ,[object Object],[object Object],[object Object],[object Object],[object Object]
How Do You Make Your Moral-Right  or Wrong Choices? (Choose One) ,[object Object],[object Object],[object Object],[object Object],[object Object]
Are There Ethical Guidelines? ,[object Object],[object Object],[object Object],[object Object]
Are There Ethical Guidelines? ,[object Object],[object Object],[object Object],[object Object]
Are There Ethical Guidelines? ,[object Object],[object Object],[object Object],[object Object]
Are There Ethical Guidelines? ,[object Object],[object Object],[object Object],[object Object]
Are There Ethical Guidelines? ,[object Object],[object Object],[object Object]
To Have Ethical Guidelines You Need ,[object Object],[object Object],[object Object],[object Object]
The Fixed Point of Reference Must Be: ,[object Object],[object Object],[object Object],[object Object]
How Do You Know If What Someone is Saying is True or Not? ,[object Object],[object Object],[object Object]
Exhibit 3.6: What Is a Fixed Point of Reference? ,[object Object]
Will The Golden Rule Help? ,[object Object],[object Object],[object Object],[object Object]
Exhibit 3.7: Examples of World Religions Which Embrace the Golden Rule ,[object Object],[object Object],[object Object],[object Object],[object Object]
What Do You Use For a Moral Compass?
Management’s Ethical Responsibilities ,[object Object],[object Object]
What is an Ethical Dilemma? ,[object Object]
Ethics in Dealing with Salespeople ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Benefits of Respecting Employees Rights ,[object Object],[object Object],[object Object],[object Object]
Salespeople’s Ethics in Dealing with Their Employers ,[object Object],[object Object],[object Object],[object Object],[object Object]
Ethics in Dealing with Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Ethics in Dealing with Customers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The International Side of Ethics ,[object Object],[object Object],[object Object]
Managing Sales Ethics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Helpful Hints to Making Career Decisions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Do Your Research to Find an Ethical/Moral Employer. Is the Employer’s... ,[object Object],[object Object],[object Object],[object Object],[object Object]
Exhibit 3.10: What Do You Look for in an Employer?
Exhibit 3.11: The Tree of Business Life I T C Ethical Service Builds T r u e Relationships ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],T T T T T T T T T T T
Golden Rule + Tree of Life ,[object Object],I T C T T T T T T T T T T T Ethical Service Builds T r u e Relationships
Ethics Rule Business

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