The document provides an overview of management information systems (MIS) and how they have evolved over time. Early systems involved manually collecting and reporting limited data on business performance periodically. Over time, businesses began storing larger amounts of detailed data and linking separate information systems to provide managers with reports. The term "MIS" was developed to describe applications that collected, processed, stored and disseminated management data. MIS systems have advanced from manual typewriters to touchscreen computers, manual filing to computerized storage, floppy disks to external hard drives, providing faster, easier, more accurate and secure data gathering, collection and storage.

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Bachelor of Science in Hotel and Restaurant
Management
CHAPTER 2
( Management Information System )

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MIS
(Management Information System)

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OVERVIEW
• At the start, works in businesses and other
organizations, internal reporting was made manually
and only periodically, as a by-product of the
accounting system and with some additional
statistic(s), and gave limited and delayed information
on management performance.
• Previously, data had to be separated individually by
the people as per the requirement and necessity of the
organization. Later, data was distinguished from
information, and instead of the collection of mass of
data, important, and to the point data that is needed
by the organization was stored.

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Continuation:
• Early on, business computers were mostly used for
relatively simple operations such as tracking sales
or payroll data, often without much detail.
• Over time these applications became more complex
and began to store increasing amounts of
information while also interlinking with previously
separate information systems.
• As more and more data was stored and linked man
began to analyze this information into further
detail, creating entire management reports from
the raw, stored data.

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THE TERM “MIS”
• The term "MIS" arose to describe these kinds of
applications, which were developed to provide
managers with information about sales,
inventories, and other data that would help in
managing the enterprise.
• An 'MIS' is a planned system of the collecting,
processing, storing and disseminating data in the
form of information needed to carry out the
functions of management. In a way it is a
documented report of the activities that were
planned and executed.

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SYSTEMS DEVELOPMENT
• FROM MANUAL TYPEWRITER TO HARD DRIVE COMPUTER

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SYSTEMS DEVELOPMENT
• FROM LAPTOP/FLAT SCREEN MONITOR TO TOUCHSCREEN

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EVOLUTION OF DATA
GATHERING,COLLECTION AND FILING
• FROM MANUAL FILING TO COMPUTERIZED

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EVOLUTION OF BACK-UP FILES
• FROM COMPUTER HARD DRIVE TO FLOPPY DISK

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EVOLUTION OF BACK-UP FILES
• FROM FLOPPY DISK TO CD/DVD TO MEMORY CARD

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EVOLUTION OF BACK-UP FILES
• FROM MEMORY CARD TO USB TO EXTERNAL HARD DRIVE

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END-RESULT OF “MIS”
• Fast, Easy and Accurate :
 Data Gathering
 Data Collection
• Safe and Secured:
 Files
 Password / Code
• Personalized Style:
 Features
 Graphics and Design
• Extended:
 Memory
 Capacity

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(How Business Use Information
System)

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BUSINESS CHALLENGE
• The customer-focused
hospitality services
industry is a highly
competitive environment.
• The experience that you
and your people provide
guests must enable you—
as well as your employees
—to deepen your
relationship with them.
• Your people need the
right tools to do this
efficiently and
successfully at the ground
level.

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Challenges in the Business include:
• COMMUNICATION
• PURCHASING SYSTEMS
• ROOM AND SALES PERSONNEL
AVAILABILITY
• ADVANCE TECHNOLOGY

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COMMUNICATION
• Communication: Person-
to-person communication
between your people is
crucial in your data-
intensive, real-time, often
geographically dispersed
organization.
• Older communication and
collaboration tools can be
awkward and inefficient
to use, and the problem is
exacerbated by high
employee turnover.

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PURCHASING SYSTEM
• Purchasing Systems:
Your people need to
know not only which
materials to order when
and how much to order,
but also how to do it
efficiently and in a cost-
effective manner.

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ROOM AND SALES PERSONNEL
AVAILABILITY
• Room and sales personnel
availability: With ever-
changing availability of
rooms, staff, and services,
creating efficient
schedules and running
catering events can be an
overwhelming process.
• A chaotic work load can
leave little time for
determining how to
increase your people's
productivity or
profitability.

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ADVANCE TECHNOLOGY
• The fundamental
reasons for the
popularity of
computers with small
businesses are their
efficiency, speed, low
procurement cost and
more than anything
else, capability to
handle multiple tasks
with little chance for
error.

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WHAT DOES TECHNOLOGY CAN DO?

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ANSWER
Changes
and
Innovation